Higher prices, smaller portions, rude service, & snail pace cooking leading to extra long wait times. We couldn't find a place to sit at 3:30pm as every table was filthy or occupied. This restaurant has gone down hill the last couple of years and from time to time I try to give it another chance only to be dissapointed. Sad as 10 years ago Portillos was a well oiled machine.Locally I prefer Mickey's, Pop's, or Culver's as they offer quick & friendly sevice and quality food for value paid.
Atmosphere: 1
Food: 2
Service: 1
Brian K. Leonard
Soooooo much faster when you go IN to order.Parking: Good and convenient parking.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Beef, Beef, Burger, Fries
Trinity
It was my first time at Portillo’s, and I just have to say.. I am blown away!!! The woman who took my order at the drive thru was wonderful, and gave me the BEST recommendation for a sandwich. My friend and I tried the chocolate cake shake, as well as the lemon one (which were equally as fantastic). We also got two chicago dogs to try out, which were good. But… the star of the show was the combo sandwich with beef & sausage on a croissant with cheese sauce and hot peppers!! Oh my goodness, this sandwich was one of the best I’ve had in a long time. I will be coming back to chicago just for this sandwich. Do yourself a favor and go to Portillo’s ASAP!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Lemon Cake, Italian Beef Sandwich, Hot Peppers
Jeffrey Vaitkus
Always Great Food ! Always a long wait. Always short staffed . Some of the staff are very friendly ,courteous and go out of their way to help while others seem to be overworked or whatever and almost rude ! Bathroom’s always need cleaning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chopped Salad, Cheese Fries, Chicago Style Hot Dog Small French Fry, Big Beef, Cheeseburger, Chocolate Cake Shake, Sausage, Hamburger, Croissant, Burger, Lemon Cake, Sweet Peppers, Onion Rings, Italian Beef Sandwich, Chicken Tenders, Fries, Hot Peppers, Ribs
Invader Brain
They gave me the wrong drink. Was too far away when I noticed.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Beef, Burger, Fries
Craig Ost
Well portillo's used to be better but during the current affairs that were going through this day and age with the Biden administration things sure gotten worse ,you know I can't blame it on anything else portillo's has done a great job since 1969 I know it's changed hands but during the current Biden administration things have gotten worse and there's nothing built back better, unless you include open borders, criminal activities quadrupled and inflation God knows is thru the roof, anyone with a good heart and a good mind can comprehend that.
Darryl Tattrie
Vegetarian options: The Garden Chicago dog was very good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chicago Style Hot Dog Small French Fry, French Fries, Hamburger, Onion Rings, Italian Beef Sandwich
Patrick Callham
Good food Good service, fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Mary Gibbs
Wasn't ask for here or to go and we stayed and they put it in a bag
Atmosphere: 5
Food: 5
Service: 4
Christian Loving
Beff n cheddar on crossaint with peppers. Is a must. Maxwell polish. Foolish. Breaded chicken sandwich bussin. And the burgers say less. Chocolate cake shake. A dietetics drram and nightmare yet worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Chicago Style Hot Dog Small French Fry, Cheeseburger, Chocolate Cake Shake, Croissant, Burger, Lemon Cake, Onion Rings, Italian Beef Sandwich, Fries
They nickel and dime you on everything. No refills on a drink either. Foods pretty good though. Pretty pricey though.
Atmosphere: 4
Food: 4
Service: 2
L J
I pulled into the drive thru tonight at got in line at 9:53 PM. I had gotten to the speaker where I had waited a few more minutes. When the guy came on his greeting was, "We only take credit card or apple pay" I told him that I only had cash. He told me I had to come inside in which I replied that I couldn't because I was stuck in the drive thru line and have been for a while. He said I could wait for the cars to move and then get out of the line. It took 11 minutes for me from start to finish in the drive thru line and I wasn't even able to utilize the drive thru service.The drive thru line is not design to allow cars to have an exit strategy at all.I decided to just go inside, even though I had already waited a long time at this point. The girl walked up to the register and said hello. I asked for a chocolate cake shake and then also asked if there was a reason the drive thru won't accept cash as I had just waited a really long time in that line. She said in a very short clipped tone that they don't accept cash in drive thru. I asked her when that happened because I have paid with cash in the drive thru before at many locations. With attitude this time she said they never accepted cash in the drive thru and said there are signs saying so. At which point I told her nevermind on the order and walked away and left the establishment. I just wanted to order a shake and ask a question, I 100% did not order a side of attitude with the shake nor did I deserve it. At not one point in the drive thru line did I see a sign saying it was cash only. I saw a lit up drive thru sign but no attachmentto that stating it was cashless. It was dark and raining and I had waisted 13 minutes on this whole ordeal and I am not going to support a business who allows employees to be rude and give customers attitude. Poor customer service is unacceptable. And I'm definitely not going to support a business who doesn't accept cash which is a valid and legal form of payment.Denying cash as payment is illegal in the state of Illinois. A bill was approved to prohibit cashless retail. Not to mention forcing people to physically come into the location instead of utilizing one of the business amenities that is open to the public is discriminatory. It excludes drive thru use for those who may need it such as handicap, disabled, families who are inconvenienced having to unload children to come into the location, people who may have pets in the car, and more. It is also an inconvenience in poor weather such as rain (like tonight) or snow or excessive heat not to mention a hazard in wet conditions as a customer may slip, fall, or be injured attempting to enter the building instructed by drive thru staff when they could have remained safely in their vehicle.The service here and at the Oak Lawn location is extremely poor. The workers are rude, inappropriate, and unprofessional and most time the orders are wrong. After many unsatisfactory visits to the oak lawn location I decided to give Portillo's one last chance and visiting the Tinkey Park location was equally disappointing. Both employees I interacted with were rude and the girl at the front counter got an attitude right away when I asked a simple question that I wasnt even mean/rude about when asking. We won't give our money to this company anymore, we will go to Pops instead where they always have wonderful customer service, competent service, great food, and they accept cash. Portillo's just isn't worth it anymore. It's always a headache dealing with the rude staff, the order is never accurate, and the food has gone downhill in the past 10 years. Do better Portillo's.
Dewi Roberts
I ordered a cheese burger with no tomato and add BBQ sauce. It had tomato and no BBQ sauce.The onion rings were over fried . Portilloshas gone down hill.
Atmosphere: 3
Food: 1
Service: 3
M S
Missing all of the fixings on beef and sausage bowl, just received meat and couldn't tell as it was in container, sealed in plastic bag. Picture on line was NOT what I received. Picked up in store.Prior order was from drive thru line and fries were so limp, I just trashed them and there was no ketchup packets in bag...Never used to be this lack of quality at this location...good chance I won't be back
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: French Fries, Sausage, Burger, Italian Beef Sandwich
Higher prices, smaller portions, rude service, & snail pace cooking leading to extra long wait times. We couldn't find a place to sit at 3:30pm as every table was filthy or occupied. This restaurant has gone down hill the last couple of years and from time to time I try to give it another chance only to be dissapointed. Sad as 10 years ago Portillos was a well oiled machine.Locally I prefer Mickey's, Pop's, or Culver's as they offer quick & friendly sevice and quality food for value paid.
Atmosphere: 1
Food: 2
Service: 1
Soooooo much faster when you go IN to order.Parking: Good and convenient parking.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Big Beef, Beef, Burger, Fries
It was my first time at Portillo’s, and I just have to say.. I am blown away!!! The woman who took my order at the drive thru was wonderful, and gave me the BEST recommendation for a sandwich. My friend and I tried the chocolate cake shake, as well as the lemon one (which were equally as fantastic). We also got two chicago dogs to try out, which were good. But… the star of the show was the combo sandwich with beef & sausage on a croissant with cheese sauce and hot peppers!! Oh my goodness, this sandwich was one of the best I’ve had in a long time. I will be coming back to chicago just for this sandwich. Do yourself a favor and go to Portillo’s ASAP!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Lemon Cake, Italian Beef Sandwich, Hot Peppers
Always Great Food ! Always a long wait. Always short staffed . Some of the staff are very friendly ,courteous and go out of their way to help while others seem to be overworked or whatever and almost rude ! Bathroom’s always need cleaning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chopped Salad, Cheese Fries, Chicago Style Hot Dog Small French Fry, Big Beef, Cheeseburger, Chocolate Cake Shake, Sausage, Hamburger, Croissant, Burger, Lemon Cake, Sweet Peppers, Onion Rings, Italian Beef Sandwich, Chicken Tenders, Fries, Hot Peppers, Ribs
They gave me the wrong drink. Was too far away when I noticed.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Big Beef, Burger, Fries
Well portillo's used to be better but during the current affairs that were going through this day and age with the Biden administration things sure gotten worse ,you know I can't blame it on anything else portillo's has done a great job since 1969 I know it's changed hands but during the current Biden administration things have gotten worse and there's nothing built back better, unless you include open borders, criminal activities quadrupled and inflation God knows is thru the roof, anyone with a good heart and a good mind can comprehend that.
Vegetarian options: The Garden Chicago dog was very good.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Chicago Style Hot Dog Small French Fry, French Fries, Hamburger, Onion Rings, Italian Beef Sandwich
Good food Good service, fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Wasn't ask for here or to go and we stayed and they put it in a bag
Atmosphere: 5
Food: 5
Service: 4
Beff n cheddar on crossaint with peppers. Is a must. Maxwell polish. Foolish. Breaded chicken sandwich bussin. And the burgers say less. Chocolate cake shake. A dietetics drram and nightmare yet worth every penny.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Chicago Style Hot Dog Small French Fry, Cheeseburger, Chocolate Cake Shake, Croissant, Burger, Lemon Cake, Onion Rings, Italian Beef Sandwich, Fries
Restaurantji Recommends
Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chopped Salad, Burger
They nickel and dime you on everything. No refills on a drink either. Foods pretty good though. Pretty pricey though.
Atmosphere: 4
Food: 4
Service: 2
I pulled into the drive thru tonight at got in line at 9:53 PM. I had gotten to the speaker where I had waited a few more minutes. When the guy came on his greeting was, "We only take credit card or apple pay" I told him that I only had cash. He told me I had to come inside in which I replied that I couldn't because I was stuck in the drive thru line and have been for a while. He said I could wait for the cars to move and then get out of the line. It took 11 minutes for me from start to finish in the drive thru line and I wasn't even able to utilize the drive thru service.The drive thru line is not design to allow cars to have an exit strategy at all.I decided to just go inside, even though I had already waited a long time at this point. The girl walked up to the register and said hello. I asked for a chocolate cake shake and then also asked if there was a reason the drive thru won't accept cash as I had just waited a really long time in that line. She said in a very short clipped tone that they don't accept cash in drive thru. I asked her when that happened because I have paid with cash in the drive thru before at many locations. With attitude this time she said they never accepted cash in the drive thru and said there are signs saying so. At which point I told her nevermind on the order and walked away and left the establishment. I just wanted to order a shake and ask a question, I 100% did not order a side of attitude with the shake nor did I deserve it. At not one point in the drive thru line did I see a sign saying it was cash only. I saw a lit up drive thru sign but no attachmentto that stating it was cashless. It was dark and raining and I had waisted 13 minutes on this whole ordeal and I am not going to support a business who allows employees to be rude and give customers attitude. Poor customer service is unacceptable. And I'm definitely not going to support a business who doesn't accept cash which is a valid and legal form of payment.Denying cash as payment is illegal in the state of Illinois. A bill was approved to prohibit cashless retail. Not to mention forcing people to physically come into the location instead of utilizing one of the business amenities that is open to the public is discriminatory. It excludes drive thru use for those who may need it such as handicap, disabled, families who are inconvenienced having to unload children to come into the location, people who may have pets in the car, and more. It is also an inconvenience in poor weather such as rain (like tonight) or snow or excessive heat not to mention a hazard in wet conditions as a customer may slip, fall, or be injured attempting to enter the building instructed by drive thru staff when they could have remained safely in their vehicle.The service here and at the Oak Lawn location is extremely poor. The workers are rude, inappropriate, and unprofessional and most time the orders are wrong. After many unsatisfactory visits to the oak lawn location I decided to give Portillo's one last chance and visiting the Tinkey Park location was equally disappointing. Both employees I interacted with were rude and the girl at the front counter got an attitude right away when I asked a simple question that I wasnt even mean/rude about when asking. We won't give our money to this company anymore, we will go to Pops instead where they always have wonderful customer service, competent service, great food, and they accept cash. Portillo's just isn't worth it anymore. It's always a headache dealing with the rude staff, the order is never accurate, and the food has gone downhill in the past 10 years. Do better Portillo's.
I ordered a cheese burger with no tomato and add BBQ sauce. It had tomato and no BBQ sauce.The onion rings were over fried . Portilloshas gone down hill.
Atmosphere: 3
Food: 1
Service: 3
Missing all of the fixings on beef and sausage bowl, just received meat and couldn't tell as it was in container, sealed in plastic bag. Picture on line was NOT what I received. Picked up in store.Prior order was from drive thru line and fries were so limp, I just trashed them and there was no ketchup packets in bag...Never used to be this lack of quality at this location...good chance I won't be back
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: French Fries, Sausage, Burger, Italian Beef Sandwich