Food and service terrible mold all over burger bun. Never again stay away!
Atmosphere: 1
Food: 1
Service: 1
tigri harris
DO NOT EAT HERE. EVER. Hello. I went to this establishment March 29 in the afternoon. I don’t get out much this way so I was excited to go to steak ‘n Shake. Since I was alone, I decided that I would go in and sit down and eat. Once I order my food, I proceeded to look for a table. Every table that was not occupied was dirty actually filthy. There were cups napkins debris on every table. The tables were also sticky with spilled liquid. Once I got my food, which was some kind of burger, fries, and onion rings. It was cold. I immediately asked for the manager. I young black girl said she was the manager. I asked for a refund she asked why and I said the food was cold. She went in the back and gave me a receipt saying that my food would be refunded to my card. It was not refunded to my card by April 11 and I called and spoke to Ken Rogers, who says he was the manager Owner. We had an in-depth conversation on what happened and I also text him a copy of the receipt that was given to me. I hadn’t heard from him. I called Friday, April 19. Spoke to Ken Rogers again he was very aggressive and rude. I asked for , the corporate number he said there is no corporate number that he is the franchise owner. I asked him who does he pay his franchise fees to he would not give me that information. He told me if I wanted my money back. I need to file fraud with my bank. This is absolutely not how you run a business. I will never go here again. And I suggested you find somewhere else to eat if you’re ever in the area.
Atmosphere: 1
Food: 1
Service: 1
NAK NAKS
The burgers are burnt to a crisp!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Burger and Fries
Antonio Chavarria
They are a shell of what they used to be. They no longer have wait staff and are disorganized. They do not advise customers how to use self service beverage. You need to enter a code.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger and Fries
Jessica Juarez Palma
It took us a long time waiting for our food even though there weren't many people in the place.The temperature of the food was not adequate. The burger was cold, you could feel the cold fat of the meat
Atmosphere: 2
Food: 2
Service: 1
Bri B
Dre, Michelle, and Charles (sorry if incorrectly spelled) were excellent tonight. I really appreciate the “shake made with love” and they are super duper awesome. Give them a raiseeee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Milkshakes, Strawberry
Private Account
Staff was nice, food was ok but the place is FILTHY. we wouldn't have stayed but we had already ordered food at the kiosk when you first walk in.
Atmosphere: 1
Food: 3
Service: 5
Walter Dunnett
Went there and no one helped you or talked to you except when you're order was ready. Only had a kiosk to order from. Could have been a cleaner place. Won't go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger and Fries
HeavyHitta
Great food, great service, all around great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Daniel Sierra
Pros: The staff here is very attentive and friendly, the food is delicious, and it comes out fast and they always get the orders correct.Cons: The place was a little dirty and the coke was very flat.Overall I'd recommend coming here. Steak and shake is always delicious, I'd bring some wipes for the table or just be direct with the staff, I'm sure they'd help they're all very friendly.There's also great kid options. My two kids loved their meals. The skinny fries are really crispy too that's my favorite part.Parking: There's a big parking lot with free parking.Kid-friendliness: It's very kid friendly, there's a smaller burger and a hot dog on the menu which my kids loved.Wheelchair accessibility: There are handicap spots in the parking lot and no steps to enter.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Fries, Hot Dog
Probably my favorite burger place in the area. Great value, foods good and service has taken in up a notch in quality.
Atmosphere: 5
Food: 5
Service: 5
Michael Scully
Place has changed alot !!! Food comes out slower now because of the touch screen for ordering. They get your food wrong more and forget ideas easier because there are no more waitress/waiters to serve you !! Food is still very good but you complain more about what you are missing and whats wrong with your order then try eating your food at this location. Never coming back or recommend !!!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger and Fries
Logan Ryan
They have a combo with 2 burgers but the guy said that wasn’t true and only gave us 1. It took forever to give us our food. Fatty over the counter was singing and playing with his balls instead of cooking.
Atmosphere: 1
Food: 1
Service: 1
Marge WhirlwindSoldier
The place to go on Sunday
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger and Fries, Dr Pepper, Frisco Melt, Cheese Fries
Daniela Guevara
The food is good, hot and ready but they never get my order right. I always ask for lettuce tomato and onion on the burgers and I never get it. I also repeat my order and get my order repeated back to me and every time I open the sandwich it never has the toppings I ask for.
Food and service terrible mold all over burger bun. Never again stay away!
Atmosphere: 1
Food: 1
Service: 1
DO NOT EAT HERE. EVER. Hello. I went to this establishment March 29 in the afternoon. I don’t get out much this way so I was excited to go to steak ‘n Shake. Since I was alone, I decided that I would go in and sit down and eat. Once I order my food, I proceeded to look for a table. Every table that was not occupied was dirty actually filthy. There were cups napkins debris on every table. The tables were also sticky with spilled liquid. Once I got my food, which was some kind of burger, fries, and onion rings. It was cold. I immediately asked for the manager. I young black girl said she was the manager. I asked for a refund she asked why and I said the food was cold. She went in the back and gave me a receipt saying that my food would be refunded to my card. It was not refunded to my card by April 11 and I called and spoke to Ken Rogers, who says he was the manager Owner. We had an in-depth conversation on what happened and I also text him a copy of the receipt that was given to me. I hadn’t heard from him. I called Friday, April 19. Spoke to Ken Rogers again he was very aggressive and rude. I asked for , the corporate number he said there is no corporate number that he is the franchise owner. I asked him who does he pay his franchise fees to he would not give me that information. He told me if I wanted my money back. I need to file fraud with my bank. This is absolutely not how you run a business. I will never go here again. And I suggested you find somewhere else to eat if you’re ever in the area.
Atmosphere: 1
Food: 1
Service: 1
The burgers are burnt to a crisp!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Burger and Fries
They are a shell of what they used to be. They no longer have wait staff and are disorganized. They do not advise customers how to use self service beverage. You need to enter a code.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger and Fries
It took us a long time waiting for our food even though there weren't many people in the place.The temperature of the food was not adequate. The burger was cold, you could feel the cold fat of the meat
Atmosphere: 2
Food: 2
Service: 1
Dre, Michelle, and Charles (sorry if incorrectly spelled) were excellent tonight. I really appreciate the “shake made with love” and they are super duper awesome. Give them a raiseeee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Milkshakes, Strawberry
Staff was nice, food was ok but the place is FILTHY. we wouldn't have stayed but we had already ordered food at the kiosk when you first walk in.
Atmosphere: 1
Food: 3
Service: 5
Went there and no one helped you or talked to you except when you're order was ready. Only had a kiosk to order from. Could have been a cleaner place. Won't go back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger and Fries
Great food, great service, all around great experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries
Pros: The staff here is very attentive and friendly, the food is delicious, and it comes out fast and they always get the orders correct.Cons: The place was a little dirty and the coke was very flat.Overall I'd recommend coming here. Steak and shake is always delicious, I'd bring some wipes for the table or just be direct with the staff, I'm sure they'd help they're all very friendly.There's also great kid options. My two kids loved their meals. The skinny fries are really crispy too that's my favorite part.Parking: There's a big parking lot with free parking.Kid-friendliness: It's very kid friendly, there's a smaller burger and a hot dog on the menu which my kids loved.Wheelchair accessibility: There are handicap spots in the parking lot and no steps to enter.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Fries, Hot Dog
Restaurantji Recommends
Probably my favorite burger place in the area. Great value, foods good and service has taken in up a notch in quality.
Atmosphere: 5
Food: 5
Service: 5
Place has changed alot !!! Food comes out slower now because of the touch screen for ordering. They get your food wrong more and forget ideas easier because there are no more waitress/waiters to serve you !! Food is still very good but you complain more about what you are missing and whats wrong with your order then try eating your food at this location. Never coming back or recommend !!!
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Burger and Fries
They have a combo with 2 burgers but the guy said that wasn’t true and only gave us 1. It took forever to give us our food. Fatty over the counter was singing and playing with his balls instead of cooking.
Atmosphere: 1
Food: 1
Service: 1
The place to go on Sunday
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger and Fries, Dr Pepper, Frisco Melt, Cheese Fries
The food is good, hot and ready but they never get my order right. I always ask for lettuce tomato and onion on the burgers and I never get it. I also repeat my order and get my order repeated back to me and every time I open the sandwich it never has the toppings I ask for.
Atmosphere: 4
Food: 3
Service: 1