Dunkin'

404 W University Ave, Urbana
(217) 328-3513

Recent Reviews

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Judy Stephan

Couldn't understand the drive thru person and she didn't really understand English. Trying to order 2 donuts wasn't worth the hassle. It was $2.00 a piece for a donut!!!

Atmosphere: 1

Food: 3

Service: 1

600 is Squad

They don’t use gloves in the back while making your food and they have been stealing money from uber eats users. Don’t go to this store. It may be cheaper than Starbucks but at least Starbucks gives you your food. 25 dollars for a breakfast sandwich hashbrowns and 10 munchkins. And they didn’t even give me the food. Life tests me from time to time and I’m probably failing this one big time. But I really don’t like being robbed

Luis Tenezaca

Couldn’t understand a word the worker was saying

Service: 1

C R

Review written 01/07/2025. Blaringly loud music inside Dunkin. Literally damage to the ears level of volume. I feel bad for the employees. Also check out the photo of the queso to hashbrown ratio. Lol. Like queso is good but that much? Also it was ice cold queso not warm at all.

Re Gon

Nice people

Atmosphere: 4

Food: 4

Service: 4

Carey Phillips

Used the app to place an order for 4 specialty drinks and a dozen donuts. When our son got there to pick the order up, they didn't have it. (This has happened previously as well. The app is for convenience. You get the order confirmation but then the order isn't received at the store. It's annoying.)
Our son got home with the order and a couple of the donuts were so dried out, they were inedible. The drinks seem okay so far - but not everyone has tried theirs yet...

Food: 1

Service: 1

Landon Milne

I went in there with a 5 doaller gift card and I got treated rudely and I am only a kid they said my grandma can’t cover the extra 2 doaller!!!!! And they started speaking in some gibberish and said something about refreshers and I got a lemonade instead of a cappuccino wich I ordered this place deserves NO STARS MAKE SURE YOU NEVER TAKE YOUR KIDS OR FAMILY THERE EVER CAUSE I WAS A NEW CUSTOMER AND I GOT TREATED PORRLY AND I AM VERY VERY DISAPPOINTED!!!!!!!!!!!! I’m warning you never come here this place is a disgrace you will thank me

Vegetarian options: None

Kid-friendliness: NONE THWY YELLED AT ME AND I COULDNT UNDERSTAND THERE ACENT AND THEY ACTED LIKE I WAS STUBID

Wheelchair accessibility: None they could care less

Atmosphere: 2

Food: 2

Service: 1

Tiffany Palmer

Be cautious ordering lattes at this location.. I kept on getting a large cup of warm milk with barely any coffee in it. I went inside the lady remade it three times and it tasted exactly the same I said how much espresso are you putting in a large? She said one to two shots 🙄 hey Google Duncan puts three shots of espresso in a large and I actually ordered and paid for an extra shot on top of that that was only getting one 🙄😅. I could have got 2 gallons of milk for the price I paid for a hot steam cup of milk.

Atmosphere: 3

Food: 1

Service: 2

Kayne

Lots of nice ladies and like one guy who work here, the drinks are always good and the store is always clean and I look forward to coming here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dunkin' Lemonade Refreshers, Bacon Egg and Cheese, Iced Macchiato, Dunkin' Refreshers, Iced Latte

Emily

Employees are incompetent and can’t take orders correctly. They are completely lost 100% of the time. It’s not that hard to take a coffee order or get the food correct. Check your bag before you leave this dunkin. 4/5 times they got your order incorrect or just forgot to put items in your bag.

Atmosphere: 1

Food: 1

Service: 1

Jess Laughs

Came in to get donuts at 4p their donuts tasted like clothes! So try doesn’t seem like they made a fresh batch since the am .

Atmosphere: 1

Food: 1

Service: 2

Rachel K

The employees are fast and patient and listen well. They are friendly even when you are trying to make up your mind on your order, choosing donuts with your kids. However, the prices are a little higher than I would like. The donut variety and freshness is lacking. The donuts are overly sweet with their topings and frosting. The atmosphere is kind of harsh and overly bright but it's clean and decent. They keep pleasant seasonal decorations.

Atmosphere: 3

Food: 3

Service: 4

Alex Strilec

So, I go looking for the limited-edition buckets. I order through the kiosk, by the time they start prepping the donuts they told me there was no more buckets, after I paid. To make matters worse they refused to refund me since I no longer wanted the munchkins. They didn't know how to refund me.

Isn't refunds a basic element of retail, how did nobody know. I'm not upset over the lack of buckets but the lack of training the staff had during my visit.

Atmosphere: 1

Food: 1

Service: 1

Ryleigh Williams

I go to this dd everyday and it's usually ok. The main priority is the drive thru. If you are walking in,no one really says hello and you can stand waiting for an online pickup for more than 10 mins. Within the last two months I've had ice cold omelette bites,fly in coffee,cold coffee, I was given wrong order and waited 20 mins to have it replaced,after they argued with me.

Tami Heater

NO Customer Service at all!!! Completely refused to assist in any way to make things right with trying to use gift card, instead of taking full amount of my account. Using gift card next time at a different location but will not be returning! If they don't have customer service they shouldn't get service!!

Atmosphere: 4

Food: 3

Service: 1

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