Inconsistent service. Some baristas are really great, some not so much. Very kind, good drinks. It may just be a matter of training and how much practice certain shifts get. Today, I did a mobile order for a drink with foam. I appreciate the wait to put it together until I get there. However, I did the mobile order because I was in a rush. Multiple baristas proceeded to ignore me for a couple minutes, so I started pouring my own drink. Then, I got some passive aggressive acknowledgment. It’s fine if you’re busy, just let me know if you intend to pour my drink or not. I didn’t get the pumpkin spice on top of my chai. It hasn’t been a great day overall for me, and this didn’t help.
Atmosphere: 5
Food: 3
Service: 3
AMANDA ACUNA
This Starbucks on Main and Vine is always disappointing. Every time I come here, the coffee just doesn’t meet expectations. I keep trying, hoping for better, but I always leave let down. I’d rather go to somewhere else.😔
Sarah Foster
I changed my mind. I believe we can ALL do better. I will start. They did try to make it right. I am sorry. Thank you for your service and empathy.
Atmosphere: 5
Food: 3
Service: 4
Parker Napp
They were out of butter croissants at 9 in the morning.
Atmosphere: 4
Food: 3
Service: 4
Isaiah Clayborn
I walked into the store and minus the drive thru occupants there were only two of us in the store and 7 employees. No one greeted me, my 3 drinks were sitting on the counter apart from each other on different sides of their alphabetized counter organization setup. I thought I was just waiting on my 3rd drink to get finished as 2 were next to each other until I noticed one person stopped making drinks and was focused on cleaning. Finally after sitting there for a few minutes it was clear I was invisible today, I then walked over to find they don't use their own organization setup and my drinks were ready, I had to reach behind the counter and grab my own drink carrier and then finally as I was leaving I was told to have a good day. Guess I'm not invisible! I just received the same horrible service from Dunkin Donuts this morning so I left and that is the only reason I went to Starbucks. The drinks weren't even for me. I was just being nice to co-workers who I don't get to see often as a traveling support manager. 6/21/25 approx 9:50am, for anyone who may see this and care to verify. Now, back to work on my day off. I should have stayed my butt in bed. Co-workers did enjoy the drinks, so at least they are happy and that was my ultimate goal.
Atmosphere: 1
Service: 1
C. L.
Visited on 05/28/2025 – Disappointing Experience
I’ve been a loyal customer at this store for several years and have always enjoyed my visits, but this recent experience really made me question whether I should return.
I placed a mobile order, and when I arrived, the app clearly showed that it was “Ready-to-go.” However, there was nothing at the pickup area. I approached a female staff member to ask about my order, but before I could finish speaking, she abruptly cut me off and said, “The order will be ready to pick up here.” I waited several more minutes but saw no sign of anyone preparing my drink.
I approached her again, showing the “Ready-to-go” notification on my phone. She responded impatiently with the same vague remark about the pickup area. I explained that I had placed the order 15 minutes ago, but instead of helping, she gave me a dismissive look, reluctantly asked for my name, and eventually found my drink sitting on the drive-through table the entire time.
This kind of rude and unhelpful behavior is completely unacceptable and unlike the service I’ve received here in the past. I strongly urge the store manager to provide better training on customer service and proper etiquette. If a staff member cannot distinguish between mobile and drive-through orders, it’s questionable whether they are adequately prepared for the job.
Atmosphere: 1
Food: 4
Service: 1
Sybille Cybill
I had Iced Lavender Oatmilk Matcha today which I loved and ordered another one:) I usually order hot drinks when I go there but I asked one of the staff about her recommendations and I am so glad that she recommended this awesome lavender matcha. I wanted to give it a try and loved it! Thank you! I can't wait to have my next lavender oatmilk matcha tomorrow:)
Atmosphere: 5
Food: 5
Service: 5
Angie Lyons
All the other locations in town are really wonderful! So it pains me to write this review. But won’t come to this location again. Service was awful, staff were rude, and my drink was awful
This Starbucks is hands down my favorite. The whole staff there are so pleasant and know exactly who I am before I pull up to the order screen. ☺️ kudos to the M-F morning staff especially.
Great coffee ☕️ 😋
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks experience I've ever had.
Atmosphere: 1
Service: 1
Inconsistent service. Some baristas are really great, some not so much. Very kind, good drinks. It may just be a matter of training and how much practice certain shifts get. Today, I did a mobile order for a drink with foam. I appreciate the wait to put it together until I get there. However, I did the mobile order because I was in a rush. Multiple baristas proceeded to ignore me for a couple minutes, so I started pouring my own drink. Then, I got some passive aggressive acknowledgment. It’s fine if you’re busy, just let me know if you intend to pour my drink or not. I didn’t get the pumpkin spice on top of my chai. It hasn’t been a great day overall for me, and this didn’t help.
Atmosphere: 5
Food: 3
Service: 3
This Starbucks on Main and Vine is always disappointing. Every time I come here, the coffee just doesn’t meet expectations. I keep trying, hoping for better, but I always leave let down. I’d rather go to somewhere else.😔
I changed my mind. I believe we can ALL do better. I will start. They did try to make it right. I am sorry.
Thank you for your service and empathy.
Atmosphere: 5
Food: 3
Service: 4
They were out of butter croissants at 9 in the morning.
Atmosphere: 4
Food: 3
Service: 4
I walked into the store and minus the drive thru occupants there were only two of us in the store and 7 employees. No one greeted me, my 3 drinks were sitting on the counter apart from each other on different sides of their alphabetized counter organization setup. I thought I was just waiting on my 3rd drink to get finished as 2 were next to each other until I noticed one person stopped making drinks and was focused on cleaning. Finally after sitting there for a few minutes it was clear I was invisible today, I then walked over to find they don't use their own organization setup and my drinks were ready, I had to reach behind the counter and grab my own drink carrier and then finally as I was leaving I was told to have a good day. Guess I'm not invisible! I just received the same horrible service from Dunkin Donuts this morning so I left and that is the only reason I went to Starbucks. The drinks weren't even for me. I was just being nice to co-workers who I don't get to see often as a traveling support manager. 6/21/25 approx 9:50am, for anyone who may see this and care to verify. Now, back to work on my day off. I should have stayed my butt in bed. Co-workers did enjoy the drinks, so at least they are happy and that was my ultimate goal.
Atmosphere: 1
Service: 1
Visited on 05/28/2025 – Disappointing Experience
I’ve been a loyal customer at this store for several years and have always enjoyed my visits, but this recent experience really made me question whether I should return.
I placed a mobile order, and when I arrived, the app clearly showed that it was “Ready-to-go.” However, there was nothing at the pickup area. I approached a female staff member to ask about my order, but before I could finish speaking, she abruptly cut me off and said, “The order will be ready to pick up here.” I waited several more minutes but saw no sign of anyone preparing my drink.
I approached her again, showing the “Ready-to-go” notification on my phone. She responded impatiently with the same vague remark about the pickup area. I explained that I had placed the order 15 minutes ago, but instead of helping, she gave me a dismissive look, reluctantly asked for my name, and eventually found my drink sitting on the drive-through table the entire time.
This kind of rude and unhelpful behavior is completely unacceptable and unlike the service I’ve received here in the past. I strongly urge the store manager to provide better training on customer service and proper etiquette. If a staff member cannot distinguish between mobile and drive-through orders, it’s questionable whether they are adequately prepared for the job.
Atmosphere: 1
Food: 4
Service: 1
I had Iced Lavender Oatmilk Matcha today which I loved and ordered another one:) I usually order hot drinks when I go there but I asked one of the staff about her recommendations and I am so glad that she recommended this awesome lavender matcha. I wanted to give it a try and loved it! Thank you! I can't wait to have my next lavender oatmilk matcha tomorrow:)
Atmosphere: 5
Food: 5
Service: 5
All the other locations in town are really wonderful! So it pains me to write this review. But won’t come to this location again. Service was awful, staff were rude, and my drink was awful
Restaurantji Recommends
Better go to the prospect or green st
This guy don’t know how to talk to customers
Atmosphere: 1
Food: 1
Service: 1
Worst service and very rude
Atmosphere: 1
Food: 1
Service: 1
Always something.
This Starbucks is hands down my favorite. The whole staff there are so pleasant and know exactly who I am before I pull up to the order screen. ☺️ kudos to the M-F morning staff especially.
Atmosphere: 5
Food: 5
Service: 5
Quick, short line, polite.
Atmosphere: 5
Food: 5
Service: 5
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