Steak 'n Shake
2009 N Kenyon Rd, Urbana
(217) 344-3855
Recent Reviews
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Went through drive thru. Food was edible, but the steak burgers, if they're even still steak burgers, was bland. So be sure to request salt.
Food: 2
Service: 5
I ate here when I stayed at the motel next door.
Atmosphere: 5
Food: 5
Service: 5
Food was great! So glad the dine in is open again. I'm over the Kiosk vs waitress debate. I like the machine. Food was ready in 8 minutes.
Parking: Staff is very friendly 🙂
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Mac
I ordered from here to drive-through and I had the rudest manager and associate just the rudest. They didn’t make my order right and then when when I’m gonna ask them to make it right and I want it fresh fries, they told me they just rather give me my money back because I was the one being rude, but I was very upset that my whole order was wrong. I had cold food. I wasn’t cussing or anything or calling them about their names.
Atmosphere: 1
Food: 2
Service: 1
I haven't been to Steak n Shake for years. I just didn't like anything on the menu that I ordered. It was edible, but not worth going back for. Well, the Garlic burger changed my mind. It was delicious and for a decent price given what all of the other restaurants in the area are charging.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Burger and Fries
I have to say, Dee is by far the best service member of this particular Steak N Shake I've ever met! When he's on shift the food is ALWAYS fresh, quickly served and Dee's cordial mannerisms are what add extra value to every purchase I've made here! That said, I strongly recommend if you're hungry for Steak N Shake, Dee's store is a safe and consistent pick!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garlic Burger and Fries, Steak, Mint Chocolate Milkshake, Triple Steakburger 3x Cheese Combo, Strawberry
Went in to order and it that God dam computer no people to take orders is total bs I just turned around and left didn't even waste my money on a place that doesn't care about their customers
Atmosphere: 1
Food: 1
Service: 1
Expensive.. kiosk orders only.. not good
Food: 1
Soda fountain qr reader is a joke. The damn thing doesn't work half the time and you have to wait to let it reset to finish filling your cup if you let off the dispenser. No wait staff, shakes are good but Steak and Shake has gone way down hill.
Atmosphere: 1
Food: 3
Service: 4
Recommended dishes: French Fries, Chili Mac
Kiosk dine in. Great food!
Restaurantji Recommends
Yes, stop here if you are traveling and need a spot to rest with a delicious bite to eat, do it! You won't be disappointed.
Our son loves Steak n Shake, the ones at home have all closed. He searches for them as we travel, but we have a strict star rating. He pleaded that the lower than 4.0 rating was because they have kiosks for ordering. We were glad we stopped. The burgers were delicious, hot fries, delicious shakes, and extremely clean dining area and restrooms. Also, the people working were delightful!
Please don't hold it against them that the style of the restaurant has changed. After all, they kept showing up and others did not, don't let the doors to your Steak n Shake close! Keep going, drive thru or dine in, just keep them open.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Food was tasty but the person working the drive thru window could not get my order right despite me speaking slowly, clearly, and loudly. Get this person off the window now. Short portly female prolly latina with hairy arms. You know who she is. GET HER OFF OF THERE.
It's all self serve. No wait staff. It's sad. We miss Our old waitresses and waiters. We always had great service & liked helping the staff by tipping them.
It's just cold & unfriendly, now. Won't be coming inside, anymore. We'll just use the drive through, if We're wanting anything, from here on.
Atmosphere: 1
Food: 5
Service: 1
Chili 3 ways was soup. Ordered Xtra chili beef, don't think there was any. Definitely was none of the red sauce on it. Another long time reliable food place going down the tubes. So sad.
Atmosphere: 1
Food: 2
Service: 3
Super friendly service.. took very good care of our order, it was perfect. We're from Michigan we don't have S&S so this was a treat.It was take out.
Atmosphere: 4
Food: 5
Service: 5
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