Steak 'n Shake

2009 N Kenyon Rd, Urbana
(217) 344-3855

Recent Reviews

Sunday Mullins

They said they not doing shakes you need new employees they need to be let go if you don't want to do your job you should look for anew one

Atmosphere: 1

Food: 1

Service: 1

Joe Perez

Food was fast and warm. Priced right. The outside of this place needs some cleaning and take care of.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Double Cheeseburger with Double Cheese and a Chocolate Shake, Fries

Leon Plummer

Ask specifically for extra chocolate in my shake, paid and gave a great tip before I got my barely chocolate shake.... Disappointed,.

Atmosphere: 4

Service: 1

Brittany File

If the chick who claims to be the store manager actually is, I wouldn't be surprised if they close. This location used to be great. Now the service is a joke. Food quality has dropped. Their oil for their fryers is significantly overdue for a cleaning and everything fried tasted like it. Waste of money and time.

Food: 2

Service: 1

Mk Wiseguy

Ordered food and have been waiting for 2 hours now. Tried calling, and no one answered the phone. After I received my food, it was cold. I hope I don't get frostbite, because that's how cold the food was.

Atmosphere: 3

Food: 3

Service: 1

Deb L. With Ms. Hummingbird

Fires are On

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

kevin irvine

I went to this location last night I handed the girl my debit card she swiped it twice bc I got charged twice and then she said it wasn't working and asked if I had cash becarful she did not have a clue what she was doing will not go back!!

Atmosphere: 1

Service: 1

Becca Chen

Get wrong order anything just not what I

Atmosphere: 1

Food: 2

Service: 1

John Burton

Great food. Nice friendly staff crop

Atmosphere: 5

Food: 5

Service: 5

markyMarkUnboxing 420

Me and my family always comes here and it’s always

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Star Observers

Well this place has gone down hill, 2 people running the entire restaurant. They used to have staff and waitresses. Now it's a grab and go only. You can sit down and eat but the menu is half what it used to be. Place used to be open 24 hours and have breakfast on real plates. Now it's all disposable and food was terrible. We had onion rings undercooked and the 5$ shake was as much as the five dollar paper thin burger. Don't waste your money here, they keep changing everything that made this place great at one time and now it's just overpriced rancid greasy heart attacks waiting to kill you. Take care of yourself and avoid this garbage. They are on the verge of being another failed corporate corpse to go bankrupt. You can do better!

Atmosphere: 1

Food: 1

Service: 1

Jessica Erwin

Food is excellent, but they are severely understaffed. Some days they lock the lobby and it's almost impossible to pick up your online orders despite the "dining room open" sign being out front, and no other options on the app for pick up except for going inside.Parking: Parking lot is crumbling and narrow and a little hard to navigate

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Cheese Fries, Grilled Cheese, Grilled Cheese Steakburger Melt

Ruth Annabelle

By far the best steak and shake the burger is always hot the veggies are always cold and put them together and it's amazing fries are never gross and old everybody's always friendly. Best steak and shake

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Cheese Fries

Tamra Parker

Went for takeout for the grands. There was something for everyone and they loved it. They especially liked the kids shakes.

Food: 5

Service: 5

Robert Gold

This location has done away with wait help and gone to kiosks. This keeps everyone standing reading menu selections. Very aggravating to me and seems to slow ordering during busy times.

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