McDonald's
820 Veterans Ave, Vandalia
(618) 283-2711
Recent Reviews
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They are out of hot mocha more than they have it...but the employees are top notch!
Atmosphere: 3
Food: 1
Service: 4
Staff will ignore line and will ignore people with partial orders for over 15 minutes I ended up just leaving. i do not recommend.
Atmosphere: 1
Food: 3
Service: 1
Horrible service
McDonald’s fry with just one french fry inside
Atmosphere: 3
Food: 5
Service: 1
The best ice coffee by far
Atmosphere: 5
Food: 5
Service: 5
Typical McDonald's. Pretty friendly. Nothing fancy.
Atmosphere: 4
Food: 4
Service: 4
Was missing three orders of fries and had to drive all the way back across town and carol couldn’t even make them a medium . All I know is the last owners would have made them a large and sent a gift card in the mail.
Atmosphere: 1
Food: 1
Service: 1
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Just passed through on our road trip.
Atmosphere: 4
Food: 4
Service: 4
Okay so I went there today for lunch. I ordered a diet Dr Pepper with my meal. I am a diabetic. I got half way through my soda before I realized my soda wasn’t diet. Now my blood sugar is extremely high. I tried to call the store multiple times but their phone is off the hook. Food is usually not bad here normally no complaints but last few times my mc chickens haven’t had anything on it but mayo, my fries cold no salt and old even during a rush.
Edit: I got ahold of McDonalds and they yelled at me and said it was my fault for not checking first. As a customer I shouldn’t have to check all of it even the drink. I pay for the service of them to make my order. We even waited over 20 minutes for our food to even be told it was ready. It was supposed to be curbside pick up and we had to go inside after waiting for a long time so I was thirsty. I told her I drank half of the soda in one gulp pretty much and realized then. She continued to yell at me and said “you need to do your job on making sure the order was correct” how am I supposed to do that with a soda right off the bat? She continued to yell I should have been able to tell by the taste. I did after I had finished my long drink. I ended up hanging up on them as they were very unprofessional. I will not be going back until they fix their staff. As a diabetic and one of many in this town I shouldn’t have to risk my blood sugars going into the 300+ range over a soda. They need to pay attention. Another diabetic could have gotten super sick if they didn’t realize it at first. Thankfully I didn’t drink the whole soda. This McDonald’s has gone down hill in the last 6 months and honestly I think they need all new staff if me calling just to let them know and to make sure they are being more careful is going to get me yelled at and told it was my fault. She was rude and unprofessional. My blood sugar was in the 150 range before this soda. Not worth the money they raised their prices too if I am paying for service like this
Restaurantji Recommends
The day shift manager lady with tattoos needs to be terminated she is disrespectful to the customers in sabotages the doordashers. She was overheard talking about sabotaging doordashers because they make more money than her. Then went on with racial slurs about the doordashers. I no I'm not the only one that has witnessed the behavior hopefully me putting it out there more people will become concerned an that girl terminated but until then me an my people won't go there again. An its sad because it's the only McDonald's
Food: 3
Service: 1
The food here was truly very delicious. The fries were perfect and the burger was delicious!
Atmosphere: 4
Food: 4
Service: 4
Waited for 12 minutes to get to window. Only 3 cars in front of me. Then was asked to pull up because my kids nuggets weren't done. Asked how long it takes to cook nuggets and they said 3 minutes. And they were too busy with the 3 other orders to drop the nuggets until I got to the pick up window. Morning crew is usually spot on. Don't go past 8:00pm or you will waiting
Service: 1
G y nice bathroom
Bhujjnkfu
Atmosphere: 5
Food: 5
Service: 5
Ordered food via the app on 11/20/25 for curbside pickup. Something went wrong with the app and I was instructed via McDonald’s app to go to the counter. Upon arrival at the counter they and showing them the screen. They tried to tell me to redownload the app etc which didn’t work. I had tried to get their attention only to be ignored. All the while the food I had ordered for my kids dinner was just sitting right in front of them in the staging area. I never received my order and was never refunded. I would not recommend this McDonald’s location.
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