HORRIBLE SERVICE. My order was placed at 5:20pm and the email confirmation said it would be ready at 6pm. My husband arrived at 6pm and still WAITED 90 MINUTES to receive the food. There were limited staff around to address the lack of service. This location is an abomination and should be closed by headquarters.
Jenny G
Food always the same, good, service friendly and atmosphere here, the same nothing change for years.
Atmosphere: 5
Food: 5
Service: 5
Cora Rebhan
Bartender was rude right off the bat. Food was wrong then came out cold. Atmosphere would’ve been better if there was music and we were there way ahead of closing.
Atmosphere: 2
Food: 2
Service: 1
ПАПА С ПЕРЦЕМ
Very spicy food…(((
Food: 3
Mark Fernando
Great place to watch the games and the PPV
Atmosphere: 4
Food: 4
Service: 4
t santos
Came here for Cubs game. Ended up watching college football, soccer, ufc and baseball. Substantial number of TV screens and seating. Service from all staff exceeded my expectations. Nick was awesome! Great deal on the Pick 6 at $19.99. Highly recommend for watching sports and drinks.
Atmosphere: 5
Food: 5
Service: 5
Sakura Matsu
I knew not to expect much from this place, but waiting over an hour with no food and only one server in such a large dining area is beyond comprehension. No matter how much I try to be understanding, it’s just unacceptable. I honestly wonder if the headquarters are aware of this situation. In the end, the food came out only after we had already finished our beer and water and were about to leave. I have no words.
Atmosphere: 1
Food: 2
Service: 1
Drop Kick
Had to keep finding our waiter, waited a long time for service
Atmosphere: 3
Food: 3
Service: 1
Molly Frost
I've been to Buffalo Wild Wings in Vernon Hills a few times, and while the food is usually good, my visit tonight was the last straw. After a 12-hour workday, I got home to find they gave me beef instead of chicken — I’m highly allergic to beef and haven’t eaten it in 8 years. At 11 PM, I had to drive back just to get the food I originally ordered.
The service didn’t help either. Arianna, our server/hostess, was unpleasant start to finish- and when I explained the issue her response was, “I don’t understand the issue.” Really? The manager (heavier-set African American gentleman, no name tag) did apologize, remake my food, and toss in another box of fries, but by then my night was already ruined.
I’ll be sticking with the St. Charles location from now on — their staff is attentive, friendly, and my order always comes out right. With so many better dining options in the Vernon Hills area (Yus Mandarin, Tacos El Norte, Wingstop), I won’t be returning to the Vernon Hills B-Dubs.
Atmosphere: 2
Food: 1
Service: 1
Wendy Stanford
Brook, the bartender is AWESOME! She knows her drinks and will also recommend some! Then she'll dazzle you with her vast repertoire of movies and completely keep you entertained while dining!!!
I visited this BWW around 9 PM and the place was fairly empty. Traveling alone, I usually sit at the bar for quicker service, but it took nearly 10 minutes before anyone came by, despite another patron already sitting there. I ordered two drinks and only received one. It was another 10 minutes before the server/shift manager returned to take my food order.
During this time, another guest sat down and was served almost immediately. He even ordered his food well after me, yet our meals came out back-to-back. Unfortunately, my wings were only cool/warm, which makes me think they’d been sitting for a while before being brought out.
Overall, one of the most disappointing BWW visits I’ve had in a long time — slow service, inconsistent attention, and food that didn’t come out hot.
Atmosphere: 3
Food: 3
Service: 1
Aristotle Smith (JP)
Can a buff ski fly?
Atmosphere: 5
Food: 5
Service: 5
Dee Dubaya
Good service. Nice TVs. Fun trivia. But ultimately, we came for the food. And that's where the good, nice fun ended.
Atmosphere: 4
Food: 1
Service: 4
Eric Roche
Brooke was amazing helped us out kept bringing drinks great waitresse
Atmosphere: 3
Food: 3
Service: 5
Pete Cangialosi
Ordered take out, person there seemed confused and disinterested when I got there and was very short with their responses. No plastic silverware or napkins i'm bag like other locations have done.
HORRIBLE SERVICE. My order was placed at 5:20pm and the email confirmation said it would be ready at 6pm. My husband arrived at 6pm and still WAITED 90 MINUTES to receive the food. There were limited staff around to address the lack of service. This location is an abomination and should be closed by headquarters.
Food always the same, good, service friendly and atmosphere here, the same nothing change for years.
Atmosphere: 5
Food: 5
Service: 5
Bartender was rude right off the bat. Food was wrong then came out cold. Atmosphere would’ve been better if there was music and we were there way ahead of closing.
Atmosphere: 2
Food: 2
Service: 1
Very spicy food…(((
Food: 3
Great place to watch the games and the PPV
Atmosphere: 4
Food: 4
Service: 4
Came here for Cubs game. Ended up watching college football, soccer, ufc and baseball. Substantial number of TV screens and seating. Service from all staff exceeded my expectations. Nick was awesome! Great deal on the Pick 6 at $19.99. Highly recommend for watching sports and drinks.
Atmosphere: 5
Food: 5
Service: 5
I knew not to expect much from this place, but waiting over an hour with no food and only one server in such a large dining area is beyond comprehension. No matter how much I try to be understanding, it’s just unacceptable.
I honestly wonder if the headquarters are aware of this situation.
In the end, the food came out only after we had already finished our beer and water and were about to leave.
I have no words.
Atmosphere: 1
Food: 2
Service: 1
Had to keep finding our waiter, waited a long time for service
Atmosphere: 3
Food: 3
Service: 1
I've been to Buffalo Wild Wings in Vernon Hills a few times, and while the food is usually good, my visit tonight was the last straw. After a 12-hour workday, I got home to find they gave me beef instead of chicken — I’m highly allergic to beef and haven’t eaten it in 8 years. At 11 PM, I had to drive back just to get the food I originally ordered.
The service didn’t help either. Arianna, our server/hostess, was unpleasant start to finish- and when I explained the issue her response was, “I don’t understand the issue.” Really? The manager (heavier-set African American gentleman, no name tag) did apologize, remake my food, and toss in another box of fries, but by then my night was already ruined.
I’ll be sticking with the St. Charles location from now on — their staff is attentive, friendly, and my order always comes out right. With so many better dining options in the Vernon Hills area (Yus Mandarin, Tacos El Norte, Wingstop), I won’t be returning to the Vernon Hills B-Dubs.
Atmosphere: 2
Food: 1
Service: 1
Brook, the bartender is AWESOME! She knows her drinks and will also recommend some! Then she'll dazzle you with her vast repertoire of movies and completely keep you entertained while dining!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I visited this BWW around 9 PM and the place was fairly empty. Traveling alone, I usually sit at the bar for quicker service, but it took nearly 10 minutes before anyone came by, despite another patron already sitting there. I ordered two drinks and only received one. It was another 10 minutes before the server/shift manager returned to take my food order.
During this time, another guest sat down and was served almost immediately. He even ordered his food well after me, yet our meals came out back-to-back. Unfortunately, my wings were only cool/warm, which makes me think they’d been sitting for a while before being brought out.
Overall, one of the most disappointing BWW visits I’ve had in a long time — slow service, inconsistent attention, and food that didn’t come out hot.
Atmosphere: 3
Food: 3
Service: 1
Can a buff ski fly?
Atmosphere: 5
Food: 5
Service: 5
Good service. Nice TVs. Fun trivia. But ultimately, we came for the food. And that's where the good, nice fun ended.
Atmosphere: 4
Food: 1
Service: 4
Brooke was amazing helped us out kept bringing drinks great waitresse
Atmosphere: 3
Food: 3
Service: 5
Ordered take out, person there seemed confused and disinterested when I got there and was very short with their responses. No plastic silverware or napkins i'm bag like other locations have done.
Atmosphere: 2
Food: 4
Service: 2
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