Dave & Buster's Vernon Hills

424 Hawthorn Ctr, Vernon Hills
(847) 549-2118

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Recent Reviews

We dined in, the server took the order but, just “memorized” it. Later we got out food but, wasn’t completed, we were missing an Order for my lil brother. Waited for the server to come but, never showed up. My husband had to get up and talk to him by the bar, til him that we were missing the chicken tenders, all he said was I gotcha. Didn’t apologize, didn’t come back to tell us what it actually happened l. If he forgot to put it down or the kitchen made the mistake.
The...
Service was not great at the food area. I had to ask for silverware by walking up to the bar. The first server didn't take a drink order. The second one did but as soon as she found out that there was a server before her, she walked away and we had to wait a while for the first server to come back. Let's face it, we're going here for kids to be entertained, not the service, so just have the right expectations.
We were not a priority for the front desk person, who was on a personal phone call. It was our first visit to the facility, and it didn’t start well. You need more staff to guide guests to the correct area of the facility (in our case, a kids' birthday party).

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