I went through the drive thru today, having a horrible day, and in tears. Ana held my hand through the window and comforted me. It didn't take but a moment. She is a queen. Thank you Ana for your kindness. And the food was great!
Atmosphere: 5
Food: 5
Service: 5
Casa Nachas
The worst place to make a mobile order, made an order 20 minutes in advance and still had 20-30 customers order ahead of me and get there for, they prioritize walk ins more so just don’t order mobile
Atmosphere: 2
Food: 3
Service: 1
Stacy Phillips
I just door dashed a plate of food. I paid an extra $1.80 for the honey walnut shrimp. I got 7 pieces of shrimp. That is about a quarter of the amount of chicken. A plate comes with 2 meats, I paid the upgrade (understandably) for shrimp. But 7 pieces. What a rip off.
Food: 4
Service: 1
Sakura Matsu
Panda is Panda, you usually get a decent, consistent meal anywhere. The biggest problem with this location is the long and frequent waits. It’s not just once or twice; it happens too often. Sure, sometimes it’s worth it when they bring out freshly cooked food, but the issue is that it’s not just one or two items—it can be kids’ meals, entrees, or sides all delayed. One time we even ordered ahead, but still had to wait 25 minutes after arriving. Waiting 25 minutes at Panda just doesn’t make sense. To make it worse, while customers are clearly waiting with frustration, the staff stand around chatting and don’t bother restocking empty items. Since it’s an open kitchen, you see everything, and it’s even more frustrating.
Atmosphere: 3
Food: 3
Service: 1
Brian D
This place is terrible! Some of the workers are rude and don't seem to care. This place needs to hire young men and woman not spoiled children. My family's food was cold, under cooked and $65.00 for garbage and kid workers laughing in the background while I was waiting 20 extra minutes for a small order of food that they ran out of. The owner of this business needs to come in and take a good look at whats going on . TERRIBLE. My advice, don't go to the one in Vernon Hills. Go to another town .
Atmosphere: 1
Food: 1
Service: 1
James Taylor
The wait times are consistently insane. I just waited 14 minutes from the time I placed my order until they brought out my food. The time before that it was 18 minutes. I don't know what happened to the Panda Express business model of having food ready or ready within minutes.
Yuridia Sanchez
The staff was very friendly, but I want to give a special shout out to Samuel. He is amazing very friendly, patient and attentive. He made my day. The food was very tasty, I would definitely come back soon.
Atmosphere: 5
Food: 5
Service: 5
Gheorghe Pop
Samuel at Panda Express was outstanding! Super friendly, helpful, and made the whole experience great. The food was fresh and tasty, but his amazing service is what truly stood out. Give that man a raise!
Service: 5
Katie
Due to rise of prices, I'm going to start trying to get the menu prices for y'all and keep updating them. I work for Uber Eats, so why not help the peeps while I do so
anjana nair
Food is ok . Main issue is the long wait times . I’ve been here a couple of times and they are always out of stock on the high selling entrees and one has to wait far too long for the kitchen to refill their trays
I placed an order and it said it would be ready by 7:30pm. There were about 4 or 5 ppl waiting for their orders when I got there. It seemed like they were waiting for more food to be ready. At first I didn't say anything because I understand, but when I told the girl it seemed like she couldn't find my order and then she told me they were waiting for orange chicken which when I got there it had barely came out.. I had to wait half an hour for my order to be ready when I had placed it online
Danny Chung
I ordered a mobile order and I arrived here when the app told me it would be ready by. I get here at that time and they told me to wait. But the wait is over 35 mins in the car and now still waiting in the car. That can't be normal.
Mia Smith
Ok so this location sucks. Every single time I’ve ordered from this location since it opened they constantly mess up my order.
Today 6/14 I went inside this time to pick up my online order. I checked everything since I was picking up for my boyfriend and I. We just got two standard bowls with 6 egg rolls. Nothing crazy or fancy at a table. I didn’t have chow main in mine and my boyfriend didn’t have chicken in his. They gave us 1 egg roll. Now.. I would totally understand if they were low on food. Nope! I went to the counter to tell them they made several mistakes to my order. I saw they had everything at the serving counter FULLY stocked!!! Which pisses me off bc then there’s no excuse for this incompetence. The manager that day played dumb and then eventually gave me what I needed. I have a feeling they are being told to try to pull a fast one in a rich area. Anyway. This location sucks. I’m not going there anymore. Also my boyfriend literally spit out and is gagging from their egg rolls as I type this. Normally we slam the egg rolls.
Andrew
I have quite literally never received a correct order from here. Every single time something is missing. Bowl with no chicken, bowl with no chow mein, 1 egg roll instead of 6, missing sauce, the list goes on. The amount of missing food can reach about $20 on a $30 order. On top of missing food, the food you actually do receive tastes old. Either the manager is instructing employees to skimp and toe the line of what they can get away with, or the employees are just incompetent. Both of these explanations would fall on the manager. I've worked in fast food and been a manager in fast food, there is really no possible valid excuse here. My money is on the manager being cheap in hopes of appearing like they have good sales and margins. Simping ain't easy I guess
I went through the drive thru today, having a horrible day, and in tears. Ana held my hand through the window and comforted me. It didn't take but a moment. She is a queen. Thank you Ana for your kindness. And the food was great!
Atmosphere: 5
Food: 5
Service: 5
The worst place to make a mobile order, made an order 20 minutes in advance and still had 20-30 customers order ahead of me and get there for, they prioritize walk ins more so just don’t order mobile
Atmosphere: 2
Food: 3
Service: 1
I just door dashed a plate of food. I paid an extra $1.80 for the honey walnut shrimp. I got 7 pieces of shrimp. That is about a quarter of the amount of chicken. A plate comes with 2 meats, I paid the upgrade (understandably) for shrimp. But 7 pieces. What a rip off.
Food: 4
Service: 1
Panda is Panda, you usually get a decent, consistent meal anywhere.
The biggest problem with this location is the long and frequent waits. It’s not just once or twice; it happens too often. Sure, sometimes it’s worth it when they bring out freshly cooked food, but the issue is that it’s not just one or two items—it can be kids’ meals, entrees, or sides all delayed.
One time we even ordered ahead, but still had to wait 25 minutes after arriving. Waiting 25 minutes at Panda just doesn’t make sense.
To make it worse, while customers are clearly waiting with frustration, the staff stand around chatting and don’t bother restocking empty items. Since it’s an open kitchen, you see everything, and it’s even more frustrating.
Atmosphere: 3
Food: 3
Service: 1
This place is terrible! Some of the workers are rude and don't seem to care. This place needs to hire young men and woman not spoiled children. My family's food was cold, under cooked and $65.00 for garbage and kid workers laughing in the background while I was waiting 20 extra minutes for a small order of food that they ran out of. The owner of this business needs to come in and take a good look at whats going on . TERRIBLE. My advice, don't go to the one in Vernon Hills. Go to another town .
Atmosphere: 1
Food: 1
Service: 1
The wait times are consistently insane. I just waited 14 minutes from the time I placed my order until they brought out my food. The time before that it was 18 minutes. I don't know what happened to the Panda Express business model of having food ready or ready within minutes.
The staff was very friendly, but I want to give a special shout out to Samuel. He is amazing very friendly, patient and attentive. He made my day. The food was very tasty, I would definitely come back soon.
Atmosphere: 5
Food: 5
Service: 5
Samuel at Panda Express was outstanding! Super friendly, helpful, and made the whole experience great. The food was fresh and tasty, but his amazing service is what truly stood out. Give that man a raise!
Service: 5
Due to rise of prices, I'm going to start trying to get the menu prices for y'all and keep updating them.
I work for Uber Eats, so why not help the peeps while I do so
Food is ok . Main issue is the long wait times . I’ve been here a couple of times and they are always out of stock on the high selling entrees and one has to wait far too long for the kitchen to refill their trays
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
I placed an order and it said it would be ready by 7:30pm. There were about 4 or 5 ppl waiting for their orders when I got there. It seemed like they were waiting for more food to be ready. At first I didn't say anything because I understand, but when I told the girl it seemed like she couldn't find my order and then she told me they were waiting for orange chicken which when I got there it had barely came out.. I had to wait half an hour for my order to be ready when I had placed it online
I ordered a mobile order and I arrived here when the app told me it would be ready by. I get here at that time and they told me to wait. But the wait is over 35 mins in the car and now still waiting in the car. That can't be normal.
Ok so this location sucks. Every single time I’ve ordered from this location since it opened they constantly mess up my order.
Today 6/14 I went inside this time to pick up my online order. I checked everything since I was picking up for my boyfriend and I. We just got two standard bowls with 6 egg rolls. Nothing crazy or fancy at a table. I didn’t have chow main in mine and my boyfriend didn’t have chicken in his. They gave us 1 egg roll. Now.. I would totally understand if they were low on food. Nope! I went to the counter to tell them they made several mistakes to my order. I saw they had everything at the serving counter FULLY stocked!!! Which pisses me off bc then there’s no excuse for this incompetence. The manager that day played dumb and then eventually gave me what I needed. I have a feeling they are being told to try to pull a fast one in a rich area. Anyway. This location sucks. I’m not going there anymore. Also my boyfriend literally spit out and is gagging from their egg rolls as I type this. Normally we slam the egg rolls.
I have quite literally never received a correct order from here. Every single time something is missing. Bowl with no chicken, bowl with no chow mein, 1 egg roll instead of 6, missing sauce, the list goes on. The amount of missing food can reach about $20 on a $30 order. On top of missing food, the food you actually do receive tastes old. Either the manager is instructing employees to skimp and toe the line of what they can get away with, or the employees are just incompetent. Both of these explanations would fall on the manager. I've worked in fast food and been a manager in fast food, there is really no possible valid excuse here. My money is on the manager being cheap in hopes of appearing like they have good sales and margins. Simping ain't easy I guess
Tables very durty, food to dry
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