I ordered a meal with a drink and specifically said, “and a shake.” When I later asked for my drink, the staff became rude and told me I would need to pay extra. I explained that I believed it was included and asked to see my receipt. They told me they couldn’t check it, so I walked away.
When I received my food, it was completely drenched in ketchup and a mess. They also forgot the chili, so when I asked about it, they just slopped it on top carelessly. Finally, when they brought my shake, they dropped it off abruptly.
At that point, I honestly felt uncomfortable even drinking it because of how the staff had treated me. The entire experience felt disrespectful and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Russ Lillig
It's getting better there but prices for what you get still to high. Still should clean better.
Atmosphere: 4
Food: 4
Service: 4
Heather Dawson
If you want chicken strips, DO NOT GO HERE.
Food: 2
John Davis
It’s Steak ‘n Shake so typically you get the same quality at every location. This location is no exception. Great food made how you expect it to be made. I gave a 3 for service only because I believe that your order should be ready back to you and how much it will cost should be something that they tell you before you ever leave the drive up speaker and they did not do that at this location yesterday when I was there or the past 2 times me and my mother stopped in there after doing weekly shopping. A lot of places are getting relaxed on see vice and order accuracy and letting the customer know the price because they tell you on signs to have your method of payment ready but they don’t tell you the price or repeat your order so you don’t really know when leaving the speaker if they got your order correct and how much it will cost, the customer service experience at this location has been kind of going downhill for the last few years gradually but the food is what you expect to receive from Steak ‘n Shake.
Atmosphere: 4
Food: 5
Service: 3
Al and Hilda Amadio
Food was hot member who took order was friendly camevout quick. Order was correct and shakes were good
Atmosphere: 4
Food: 5
Service: 5
Deadgirl Jones
I have been going to this Steak n Shake for a couple years, this is by a million miles the best SnS I have ever been to, they are always so friendly and polite. Greatest staff!!!! NEVER mess up my kooky orders! Very awesome guys and they accommodate my pup!
Atmosphere: 5
Food: 5
Service: 5
Jason Young
The design the service, everything about it. It's a true traditional Burger shack feel!; they kept it true. The design is true and the services the best you'll ever get a burger joint. Thank you for keeping up your performance and thank you for serving quality old school experience like this. My kids absolutely love it and I will return any chance I get!
Atmosphere: 5
Food: 5
Service: 5
Eric hinkle
At this steak and shake the food is ALWAYS good, I have never had a bad meal. I have never seen the restaurant dirty. And the staff is incredible( they all deserve raises). I eat here about 2-3 times a week as it’s on my trucking route and have never been disappointed and as a follow up story I always get their banana milkshake( absolutely delicious) and I got back into my truck and accidentally dropped it and was super disappointed. They made me a new one free of charge, they just wanted to make sure I was happy and that is a rarity in today’s age. Please give the steak and shake your business as they work super hard and deserve it and I guarantee you not be disappointed
Atmosphere: 5
Food: 4
Service: 5
DJ L
The food was good but they definitely served the drive thru before the people who walked in. The wait was definitely longer than it should have been.
Atmosphere: 3
Food: 4
Service: 2
Mark Harlow
I'm surprised they don't have a Mushroom and Swiss burger!
I don’t remember his name but I do remember his tag saying shift manager. I don’t come to steak and shakes often do to a bad experience about 6 years ago. But this particular individual made me want to start eating at steak and shakes again. He made me the most amazing chocolate banana shake. Thanks again for the great service great food and the super great shake ❤️🫶🏼
Victor Torres
Great service and food was excellent,
Virginia Joly
Ordered chili from there as I have for years ,and the chili was really bad tasting. They must have changed something in it because i had to throw it out. Will not purchase any in the future.
Atmosphere: 4
Food: 1
Service: 4
J L
They totally screwed up orders. Waited for ever for ordered. Please bring back wait staff. Don’t be in a hurry if your dining long wait for food.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger
Duane Luehrsen
Stopped by for a to go order. The staff was very friendly and food came out in a hurry and was delicious.
I ordered a meal with a drink and specifically said, “and a shake.” When I later asked for my drink, the staff became rude and told me I would need to pay extra. I explained that I believed it was included and asked to see my receipt. They told me they couldn’t check it, so I walked away.
When I received my food, it was completely drenched in ketchup and a mess. They also forgot the chili, so when I asked about it, they just slopped it on top carelessly. Finally, when they brought my shake, they dropped it off abruptly.
At that point, I honestly felt uncomfortable even drinking it because of how the staff had treated me. The entire experience felt disrespectful and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
It's getting better there but prices for what you get still to high. Still should clean better.
Atmosphere: 4
Food: 4
Service: 4
If you want chicken strips, DO NOT GO HERE.
Food: 2
It’s Steak ‘n Shake so typically you get the same quality at every location. This location is no exception. Great food made how you expect it to be made. I gave a 3 for service only because I believe that your order should be ready back to you and how much it will cost should be something that they tell you before you ever leave the drive up speaker and they did not do that at this location yesterday when I was there or the past 2 times me and my mother stopped in there after doing weekly shopping.
A lot of places are getting relaxed on see vice and order accuracy and letting the customer know the price because they tell you on signs to have your method of payment ready but they don’t tell you the price or repeat your order so you don’t really know when leaving the speaker if they got your order correct and how much it will cost, the customer service experience at this location has been kind of going downhill for the last few years gradually but the food is what you expect to receive from Steak ‘n Shake.
Atmosphere: 4
Food: 5
Service: 3
Food was hot member who took order was friendly camevout quick. Order was correct and shakes were good
Atmosphere: 4
Food: 5
Service: 5
I have been going to this Steak n Shake for a couple years, this is by a million miles the best SnS I have ever been to, they are always so friendly and polite. Greatest staff!!!! NEVER mess up my kooky orders! Very awesome guys and they accommodate my pup!
Atmosphere: 5
Food: 5
Service: 5
The design the service, everything about it. It's a true traditional Burger shack feel!; they kept it true. The design is true and the services the best you'll ever get a burger joint. Thank you for keeping up your performance and thank you for serving quality old school experience like this. My kids absolutely love it and I will return any chance I get!
Atmosphere: 5
Food: 5
Service: 5
At this steak and shake the food is ALWAYS good, I have never had a bad meal. I have never seen the restaurant dirty. And the staff is incredible( they all deserve raises). I eat here about 2-3 times a week as it’s on my trucking route and have never been disappointed and as a follow up story I always get their banana milkshake( absolutely delicious) and I got back into my truck and accidentally dropped it and was super disappointed. They made me a new one free of charge, they just wanted to make sure I was happy and that is a rarity in today’s age. Please give the steak and shake your business as they work super hard and deserve it and I guarantee you not be disappointed
Atmosphere: 5
Food: 4
Service: 5
The food was good but they definitely served the drive thru before the people who walked in. The wait was definitely longer than it should have been.
Atmosphere: 3
Food: 4
Service: 2
I'm surprised they don't have a Mushroom and Swiss burger!
Restaurantji Recommends
I don’t remember his name but I do remember his tag saying shift manager. I don’t come to steak and shakes often do to a bad experience about 6 years ago. But this particular individual made me want to start eating at steak and shakes again. He made me the most amazing chocolate banana shake. Thanks again for the great service great food and the super great shake ❤️🫶🏼
Great service and food was excellent,
Ordered chili from there as I have for years ,and the chili was really bad tasting. They must have changed something in it because i had to throw it out. Will not purchase any in the future.
Atmosphere: 4
Food: 1
Service: 4
They totally screwed up orders. Waited for ever for ordered. Please bring back wait staff. Don’t be in a hurry if your dining long wait for food.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cheeseburger
Stopped by for a to go order. The staff was very friendly and food came out in a hurry and was delicious.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Steak Burger
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