This location has been in decline for a while, unfortunately. The staff routinely gets orders incorrect and they are unprofessional in their communication and dress. Weâve been burned for the last time by this location and will never be back. I called to explain we received incorrect sandwiches and they gave no apology and were unwilling to issue a refund. They offered to credit my JJ account but couldnât figure out how. I suggest you find a different location.
Service: 1
Kelly Brandt
Used a whole cup of mayonnaise on both wraps my husband and I ordered. So much mayo that is all you taste. Person who took our order and made our wraps was very anti social, didnât say anything, looked like she didnât want to be there. Go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Jimmithy McGill
How come ur slogan is so so fast you'll freak but the Saturday lunch staff is deliberately slow? And my order wasn't correct. Slow and stupid
Atmosphere: 1
Food: 5
Service: 1
Jill Bender
Great customer service and sandwiches were made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Bradley Beaulieu
They mess up a lot of sandwiches. I am a big JJ fan but they don't follow the instructions I guess. They are nice, but not nice enough for messed up food.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Beach Club
Hector Matias
I went there to pick up dinner during working hours (3pm-11pm). I wanted to try the kickin ranch potato chips, but at $2 for a bag of chips, thatâs insane. So I got a combo instead. Might as well get a pop too, since Iâm paying that much. Well, I get back to work and instead of kickin ranch chips, I get a container of kickin ranch sauce. I canât leave work to go back and ask for my chips, so I just fill out the online survey that asks how things went. I filled it out and mentioned what happened with my chips. That was January 6th, 2025. Here it is, now January 18th and I never heard back. I used to go to this Jimmy Johnâs all the time. I see customer service doesnât mean anything. They just permanently lost a customer. Iâm all about customer service and if a company doesnât do right by me, I NEVER go back. Looks like Jersey Mikeâs in Lakemoor will be my new, go-to for sandwiches. Oh well.
Atmosphere: 1
Food: 1
Service: 1
Garrett Rausch
Very inconsistent service. Often the additional notes are not followed - I'm not talking about asking for weird/strange requests. For example, bring extra may packets. More often than not it is disregarded. Today, I got a pasta salad that was marked as 3 days past it's use by date which prompted me to write this message. I spent $19.55 to have one sandwich and one pasta salad delivered not more than 5 miles away... and the pasta salad is going straight to the trash can.
Atmosphere: 5
Food: 3
Service: 3
Alex Chin
We ordered catering for pick up today. The food was ready exactly on time, and it looks amazing. Very clean restaurant, also ? A+ to the crew!
Reviews almost made me spend my money somewhere else, but I decided to think positive on it and I decided to make a order online and walk in as they made it and this was as they first opened up at 10:00am and I ordered a Veggie Unwich ( meaning no bread it is wrapped with lettuce ? instead of bread) and had it customized like with No cheese, No Mayo,extra avocado spread , extra onions , extra lettuce and extra etc the list goes on and I paid and walked out and ate my veggie unwich and it was made and wrapped very well and it tasted amazing no cap ?, the guy who made it I should of got his name for a shout out but he took his time and made it with love and care and Iâm satisfied how my order came out TodayâŚmaybe it could be other workers that did not care with other orders prior for the not so good reviews is why the Google review is iffy but my order was exactly everything I asked for and so today I give it 5 stars âď¸. Keep this up and keep hiring the right people because people donât play about their food.
Atmosphere: 5
Food: 5
Service: 5
joebyrne98
The sandwiches at Jimmy John's are fresh and taste good. The staff is usually very friendly. It's one of my go-to places.
Atmosphere: 5
Food: 5
Service: 5
Kora Smith
I used Jimmy John's in Wauconda for a corporate lunch today, and they were fantastic! The ordering process was easy and efficient, and they had the food promptly ready right on time. The staff even went the extra mile to help me load everything into my vehicle. The variety of sandwiches, wraps, sides, chips, and desserts were a hit with my coworkers, and everyone enjoyed their meals. The service was top-notch, and we would definitely use them again in the future. Highly recommend for any corporate catering needs!
Food: 5
Service: 5
Lynda
Worst customer service I've ever experienced.
Service: 1
Gio G
Very nice and clean location, the workers were very nice and friendly.
I clearly said no tomato and got tomatoesđ
Atmosphere: 3
Food: 1
Service: 5
Love the veggie sandwich !
This location has been in decline for a while, unfortunately. The staff routinely gets orders incorrect and they are unprofessional in their communication and dress. Weâve been burned for the last time by this location and will never be back. I called to explain we received incorrect sandwiches and they gave no apology and were unwilling to issue a refund. They offered to credit my JJ account but couldnât figure out how. I suggest you find a different location.
Service: 1
Used a whole cup of mayonnaise on both wraps my husband and I ordered. So much mayo that is all you taste. Person who took our order and made our wraps was very anti social, didnât say anything, looked like she didnât want to be there. Go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
How come ur slogan is so so fast you'll freak but the Saturday lunch staff is deliberately slow? And my order wasn't correct. Slow and stupid
Atmosphere: 1
Food: 5
Service: 1
Great customer service and sandwiches were made perfectly.
Atmosphere: 5
Food: 5
Service: 5
They mess up a lot of sandwiches. I am a big JJ fan but they don't follow the instructions I guess. They are nice, but not nice enough for messed up food.
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Beach Club
I went there to pick up dinner during working hours (3pm-11pm). I wanted to try the kickin ranch potato chips, but at $2 for a bag of chips, thatâs insane. So I got a combo instead. Might as well get a pop too, since Iâm paying that much. Well, I get back to work and instead of kickin ranch chips, I get a container of kickin ranch sauce. I canât leave work to go back and ask for my chips, so I just fill out the online survey that asks how things went. I filled it out and mentioned what happened with my chips. That was January 6th, 2025. Here it is, now January 18th and I never heard back. I used to go to this Jimmy Johnâs all the time. I see customer service doesnât mean anything. They just permanently lost a customer. Iâm all about customer service and if a company doesnât do right by me, I NEVER go back. Looks like Jersey Mikeâs in Lakemoor will be my new, go-to for sandwiches. Oh well.
Atmosphere: 1
Food: 1
Service: 1
Very inconsistent service. Often the additional notes are not followed - I'm not talking about asking for weird/strange requests. For example, bring extra may packets. More often than not it is disregarded. Today, I got a pasta salad that was marked as 3 days past it's use by date which prompted me to write this message. I spent $19.55 to have one sandwich and one pasta salad delivered not more than 5 miles away... and the pasta salad is going straight to the trash can.
Atmosphere: 5
Food: 3
Service: 3
We ordered catering for pick up today. The food was ready exactly on time, and it looks amazing. Very clean restaurant, also ? A+ to the crew!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Tom
Restaurantji Recommends
Reviews almost made me spend my money somewhere else, but I decided to think positive on it and I decided to make a order online and walk in as they made it and this was as they first opened up at 10:00am and I ordered a Veggie Unwich ( meaning no bread it is wrapped with lettuce ? instead of bread) and had it customized like with No cheese, No Mayo,extra avocado spread , extra onions , extra lettuce and extra etc the list goes on and I paid and walked out and ate my veggie unwich and it was made and wrapped very well and it tasted amazing no cap ?, the guy who made it I should of got his name for a shout out but he took his time and made it with love and care and Iâm satisfied how my order came out TodayâŚmaybe it could be other workers that did not care with other orders prior for the not so good reviews is why the Google review is iffy but my order was exactly everything I asked for and so today I give it 5 stars âď¸. Keep this up and keep hiring the right people because people donât play about their food.
Atmosphere: 5
Food: 5
Service: 5
The sandwiches at Jimmy John's are fresh and taste good. The staff is usually very friendly. It's one of my go-to places.
Atmosphere: 5
Food: 5
Service: 5
I used Jimmy John's in Wauconda for a corporate lunch today, and they were fantastic! The ordering process was easy and efficient, and they had the food promptly ready right on time. The staff even went the extra mile to help me load everything into my vehicle. The variety of sandwiches, wraps, sides, chips, and desserts were a hit with my coworkers, and everyone enjoyed their meals. The service was top-notch, and we would definitely use them again in the future. Highly recommend for any corporate catering needs!
Food: 5
Service: 5
Worst customer service I've ever experienced.
Service: 1
Very nice and clean location, the workers were very nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
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