I am writing to express my disappointment about an unpleasant experience that happened recently at your store. My child politely asked for a cup of water, and the barista responded very rudely, saying, “You didn’t make a purchase, so I can’t give you water.” Our family are regular customers at this location and have always appreciated Starbucks’ friendly and welcoming atmosphere. However, this experience was truly upsetting, especially because the remark was directed toward a child who was being polite and respectful. We have never experienced anything like this at any other Starbucks.I am not mentioning his name because I believe everyone deserves a chance to improve. The tone and attitude of the staff in this case were completely unnecessary and inconsistent with Starbucks’ values of kindness and respect.
Atmosphere: 4
Food: 3
Service: 1
Sean Johnson
Very Kind employees
Dana Brailean
Charly is a great manager, and extremely appreciate the gift,always a pleasure to have my favorite starbucks shop full of good , kind people
Atmosphere: 5
Food: 5
Service: 5
Maggie C
Worst service of any coffee place I’ve ever been. If it’s not drive up your ignored completely. Never spending another dime at this location
Tea Sajic
Writing this review specifically because of wonderful Kaila! We’ve spent 2 hrs on this location and all I’ve seen on her face was nothing but the big smiles and amazing vibes! Not only towards the each customer that walked in, but to her coworkers as well, I’ve seen her helping others so much during our visit. Btw, she met all our allergies criteria, she was very informative about the products and menu, and I can’t tell you how much she went above and beyond for everything. Small talk felt great with Kaila, and I could really tell instantly that she’s very happy with her job role. Keep up the good work Kaila - we are definitely coming back because of you and your contagious energy and attitude towards us all! Thanks for being you Kaila & I hope that Starbucks recognizes you as a very valuable part of their team.
Atmosphere: 5
Food: 5
Service: 5
Lonnie Carter
Matthew is the best great always assisting with helping me with finding the best deals !!!!
Atmosphere: 5
Food: 5
Service: 5
Tiffany Wash
The bacon is not bacon. I was look for crunch bacon on my egg sandwich. I don’t know what this is but it is not bacon. Disappointed
Atmosphere: 5
Food: 2
Service: 4
Paul Wysocki
Good customer service and attitude. Can tell management is on point. 👍👍
Atmosphere: 5
Food: 5
Service: 5
Snezana Sabic
BAD SERVICE!!!! Mean !
Edessa Parks
Um they literally stole 6 dollars of mine and made me wait for a pink drink and water for 20 minutes. I would like a refund. The environment is terrible unwelcoming and honestly the worst Starbucks location I have ever been to.
I’ve had better lattes from a cheap coffee vending machine. 3/3 separate times the drinks have been too sweet, watered down, and tossed in the trash. Skip it
Alicia W
The staff are hard workers. They are also very friendly. This is my go-to location for morning coffee and pastries.
Atmosphere: 5
Food: 5
Service: 5
Maryna S
Don’t like this location, stuff is rude, can’t take your order correctly, and one time was trying to get regular coffee with points, so they took 200 points instead of 100, and they couldn’t even fix it and told me I have to call 800 number…
Atmosphere: 1
Food: 5
Service: 1
Gunti Varun
They are not adding caramel which I ordered It happened more then 2 times Terrible ✅
Atmosphere: 2
Food: 2
Service: 1
Naomi
Employees are rude, Ismail was not friendly at all.
I am writing to express my disappointment about an unpleasant experience that happened recently at your store. My child politely asked for a cup of water, and the barista responded very rudely, saying, “You didn’t make a purchase, so I can’t give you water.”
Our family are regular customers at this location and have always appreciated Starbucks’ friendly and welcoming atmosphere. However, this experience was truly upsetting, especially because the remark was directed toward a child who was being polite and respectful. We have never experienced anything like this at any other Starbucks.I am not mentioning his name because I believe everyone deserves a chance to improve.
The tone and attitude of the staff in this case were completely unnecessary and inconsistent with Starbucks’ values of kindness and respect.
Atmosphere: 4
Food: 3
Service: 1
Very Kind employees
Charly is a great manager, and extremely appreciate the gift,always a pleasure to have my favorite starbucks shop full of good , kind people
Atmosphere: 5
Food: 5
Service: 5
Worst service of any coffee place I’ve ever been. If it’s not drive up your ignored completely. Never spending another dime at this location
Writing this review specifically because of wonderful Kaila! We’ve spent 2 hrs on this location and all I’ve seen on her face was nothing but the big smiles and amazing vibes! Not only towards the each customer that walked in, but to her coworkers as well, I’ve seen her helping others so much during our visit. Btw, she met all our allergies criteria, she was very informative about the products and menu, and I can’t tell you how much she went above and beyond for everything. Small talk felt great with Kaila, and I could really tell instantly that she’s very happy with her job role. Keep up the good work Kaila - we are definitely coming back because of you and your contagious energy and attitude towards us all! Thanks for being you Kaila & I hope that Starbucks recognizes you as a very valuable part of their team.
Atmosphere: 5
Food: 5
Service: 5
Matthew is the best great always assisting with helping me with finding the best deals !!!!
Atmosphere: 5
Food: 5
Service: 5
The bacon is not bacon. I was look for crunch bacon on my egg sandwich. I don’t know what this is but it is not bacon. Disappointed
Atmosphere: 5
Food: 2
Service: 4
Good customer service and attitude. Can tell management is on point. 👍👍
Atmosphere: 5
Food: 5
Service: 5
BAD SERVICE!!!! Mean !
Um they literally stole 6 dollars of mine and made me wait for a pink drink and water for 20 minutes. I would like a refund. The environment is terrible unwelcoming and honestly the worst Starbucks location I have ever been to.
Restaurantji Recommends
I’ve had better lattes from a cheap coffee vending machine. 3/3 separate times the drinks have been too sweet, watered down, and tossed in the trash. Skip it
The staff are hard workers. They are also very friendly. This is my go-to location for morning coffee and pastries.
Atmosphere: 5
Food: 5
Service: 5
Don’t like this location, stuff is rude, can’t take your order correctly, and one time was trying to get regular coffee with points, so they took 200 points instead of 100, and they couldn’t even fix it and told me I have to call 800 number…
Atmosphere: 1
Food: 5
Service: 1
They are not adding caramel which I ordered
It happened more then 2 times
Terrible ✅
Atmosphere: 2
Food: 2
Service: 1
Employees are rude, Ismail was not friendly at all.
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