This DD used to be great! Last time they're getting my Custom. I Used Drive through and ordered a Latte with Almond Milk for me and a Dounut for my 3 year old in the car. Drink took nearly 5mins and when it finally came, I confirmed it was a latte and the server said yes..I started to drive away and tasted the drink, it was a coffee with cream. I know this as this is my morning DD order normally. I went back to the window and explained to them that the order was wrong. Clerk apologized and advised me that the almond milk was frozen. So they knew they could not provide the $6 drink I ordered and tried to get away with serving me a $4 coffee. I asked for a refund on the latte and after a few minutes they came back to advize me they could not process at the window and I had to come into the store. I explained to him I have a 3 year old in the car and it's 20 degrees outside. He then tried to blame me for holding up the drive through line. How is that my fault? Eventually, he called his Manager to get the refund processed at the Window. He passed the refund to me with a receipt but with no apology for the inconvenience caused and with attitude. When I got home, I checked the receipt and noticed the almond milk charge was not refunded and to add insult to injury, the donut order for my daughter was wrong. Avoid this establishment until they hire more competent, honest and polite staff!!
Food: 1
Jackson Gantt
When I asked for a hot coffee with half and half they gave me a hot coffee that was half decaf. I literally have never heard of anyone asking for that. It blows my mind that someone who works at a coffee shop doesn’t know what half and half is.
Juana Quiroz
Don’t try an ask the barista to make any modifications. They act so dumbfounded like they don’t know how to add extra sugar. Got a cup filled 50% of the way because they don’t know how to add extra milk
Atmosphere: 4
Food: 3
Service: 1
Roy Abner
Wonderful customer service, friendly atmosphere. Always a good morning...
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
Lisa E
Despite the long line they got through us quick!
Atmosphere: 2
Food: 3
Service: 3
Katherine Guzik
Dependable
Kid-friendliness: Come and see
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Anna Marie
Completely ignored at the front counter several times at this location. They Don't acknowledge you even if u say hello? So I always end up going elsewhere avoid this dunkin
Atmosphere: 1
Food: 3
Service: 1
Maureen Haisten
Most of the time great experience drinks made correctly fast service
Atmosphere: 5
Food: 4
Service: 5
Brianna Schechter
One of the worst Dunkins I’ve ever been to. Waited 10+ minutes for drive through when only 2 cars ahead of us. Order was not ready when we got to the window and order was wrong. When we asked for it to be redone, it was not. Had to leave because it was a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Chicago Jim
Who doesn't Love Dunkin DonutsFast Friendly Service with a
Fast friendly service at Speedway location in Willow
Atmosphere: 5
Food: 5
Service: 5
Sasha
The food we ordered was not even close to what we expected. The avocado toast was the worst we ever had.Service was terrible, too. After we ordered, we waited for 15-20 minutes,and nobody even tried to let us know that the food was ready, btw I asked them multiple times,and we were still waiting on our breakfast. By the time we saw our bag with food left on the side,everything was alredy cold.This place should hire people to care,not kids. Disappointed!!!
This DD used to be great! Last time they're getting my Custom. I Used Drive through and ordered a Latte with Almond Milk for me and a Dounut for my 3 year old in the car. Drink took nearly 5mins and when it finally came, I confirmed it was a latte and the server said yes..I started to drive away and tasted the drink, it was a coffee with cream. I know this as this is my morning DD order normally. I went back to the window and explained to them that the order was wrong. Clerk apologized and advised me that the almond milk was frozen. So they knew they could not provide the $6 drink I ordered and tried to get away with serving me a $4 coffee. I asked for a refund on the latte and after a few minutes they came back to advize me they could not process at the window and I had to come into the store. I explained to him I have a 3 year old in the car and it's 20 degrees outside. He then tried to blame me for holding up the drive through line. How is that my fault? Eventually, he called his Manager to get the refund processed at the Window. He passed the refund to me with a receipt but with no apology for the inconvenience caused and with attitude. When I got home, I checked the receipt and noticed the almond milk charge was not refunded and to add insult to injury, the donut order for my daughter was wrong. Avoid this establishment until they hire more competent, honest and polite staff!!
Food: 1
When I asked for a hot coffee with half and half they gave me a hot coffee that was half decaf. I literally have never heard of anyone asking for that. It blows my mind that someone who works at a coffee shop doesn’t know what half and half is.
Don’t try an ask the barista to make any modifications. They act so dumbfounded like they don’t know how to add extra sugar. Got a cup filled 50% of the way because they don’t know how to add extra milk
Atmosphere: 4
Food: 3
Service: 1
Wonderful customer service, friendly atmosphere. Always a good morning...
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Bacon Egg and Cheese
Despite the long line they got through us quick!
Atmosphere: 2
Food: 3
Service: 3
Dependable
Kid-friendliness: Come and see
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Completely ignored at the front counter several times at this location. They Don't acknowledge you even if u say hello? So I always end up going elsewhere avoid this dunkin
Atmosphere: 1
Food: 3
Service: 1
Most of the time great experience drinks made correctly fast service
Atmosphere: 5
Food: 4
Service: 5
One of the worst Dunkins I’ve ever been to. Waited 10+ minutes for drive through when only 2 cars ahead of us. Order was not ready when we got to the window and order was wrong. When we asked for it to be redone, it was not. Had to leave because it was a waste of time.
Atmosphere: 1
Food: 1
Service: 1
Who doesn't Love Dunkin DonutsFast Friendly Service with a
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Best donuts.
Atmosphere: 2
Food: 4
Service: 4
Fast friendly service at Speedway location in Willow
Atmosphere: 5
Food: 5
Service: 5
The food we ordered was not even close to what we expected. The avocado toast was the worst we ever had.Service was terrible, too. After we ordered, we waited for 15-20 minutes,and nobody even tried to let us know that the food was ready, btw I asked them multiple times,and we were still waiting on our breakfast. By the time we saw our bag with food left on the side,everything was alredy cold.This place should hire people to care,not kids. Disappointed!!!
Atmosphere: 1
Food: 1
Service: 1
Run for Dunkins.....
Excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Iced Latte, Sausage Egg and Cheese Croissant, Dunkin' Coconut Refreshers, Brownie Batter Donut, Avocado Toast
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