Ordered pick up, kids apple sauces and juices missing, no lettuce or tomatoes on the sandwiches and when I called to get it replaced they said they cannot do anything about it. Even though they made the mistake my receipt shows what I ordered but they make it how they want mayo and pickles no lettuce no tomatoes. So now I have to go buy myself dinner else where bc the manager has to call me.
Michelle Snyder
I had to make multiple trips to get my correct order. This is the closest subway to me and it is 15 minutes away. When I called and asked to remake my food, they said it was fine but because I had already ate half of it, they would only replace the remaining half. I was fine with this but I feel as if they should've been willing to comp the other half or at least given me a drink or side as a sorry for me having to make a pointless 30 minute trip to replace the Philly cheese steak that was made with chicken. When I brought this up to the two young men on staff, Andon and Anthony, they were less than sympathetic towards the situation and only offered to replace what was remaining of the food. I personally know places that will do anything to make the customer happy and will be bringing my business there instead.
Atmosphere: 3
Food: 1
Service: 1
Nevaeh Davidson
Just left this location, and it was very clean, and my sandwich was scrumptious. Faith was FANTASTIC. My sandwich was made to perfection, and Faith had a smile on her face the entire time. Incredibly efficient. Deserves all the praise
Atmosphere: 5
Food: 5
Service: 5
Anne DiGvonni
Burnt my flatbread sub
Atmosphere: 3
Service: 1
Te “Teæation” Gation
I love subway always have always will. I do not always have the money to eat at subway , it's not like you have a sub for a $ or anything.
Atmosphere: 5
Food: 5
Service: 5
Dillon Melin
Jessica was very helpful with correcting an issue I experienced. Would come back to the Winnebago Subway. Thanks again
Kelly Skaug
I went in a couple of days ago, usually subway is pretty quick but the line was almost, out of the door. There was one worker there, Faith. She was doing her best to keep up with everything going on. She had to make the food, cash them out, complete online orders for take out, and get more ingredients from the back to make orders, all while the bread oven was screaming at her. It was so bad that I considered leaving just to be one less person for her to serve. Not once did she get impatient or rude with a customer. She was in over her head due to a staff shortage but she kept her cool and kept pushing through even as customers continued coming through the door. She did a fantastic job and didn't take the route that most would by complaining, or down talking her employer which really shows her character. I hope that management recognizes her value! Thank you for a great customer experience Faith!
Service: 5
Jamo
Every time I come here the soda is not the best and tastes like Lysol, my stomach hurts after drinking it. The food is alright and up to standard but the soda needs to be fixed, either not enough syrup or when cleaning the machine some chemical is left.
Atmosphere: 4
Food: 3
Service: 4
Samuel Weitzel-Lopez
Every time I come here the soda is not the best and tastes like Lysol, my stomach hurts after drinking it. The food is alright and up to standard but the soda needs to be fixed, either not enough syrup or when cleaning the machine some chemical is left.
Tucker
Food is good but an ongoing issue is when I use the mobile app to put in an order to be ready and picked up 2 hours from that time. It's plenty of time to have it ready yet when I show up it's not ready and I have to wait half my lunch break for then to make an order that they had in the board for 2+ hours. That shouldn't be happening, especially on multiple occasions.
We were traveling out of town and we brought our dog with us. They let her in! Thank you so much, guys (and gals).
Atmosphere: 5
Food: 5
Service: 5
Khaja Ikramuddin
Excellent service, Friendly and professional staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Elisabeth Nelson
This subway has went downhill tremendously. Terrible customer service, they don’t even know their own menu and took forever when we were the only ones there. Would give zero stars if I could.
Lexi B
Wish I could give 0 stars. Came here on my 30 min lunch break and they waited til it’s been 10 minutes and I’m checking out to tell me they can only take cash.. why wouldn’t you say that at the start of my order?I also came here about a week ago and paid $1.50 extra for sliced avocado and I get smashed avocado, which subways smashed avocado is disgusting, so it ruined the sandwich for me. It was an online order so I didn’t know until I was back at work.
Ordered pick up, kids apple sauces and juices missing, no lettuce or tomatoes on the sandwiches and when I called to get it replaced they said they cannot do anything about it. Even though they made the mistake my receipt shows what I ordered but they make it how they want mayo and pickles no lettuce no tomatoes. So now I have to go buy myself dinner else where bc the manager has to call me.
I had to make multiple trips to get my correct order. This is the closest subway to me and it is 15 minutes away. When I called and asked to remake my food, they said it was fine but because I had already ate half of it, they would only replace the remaining half. I was fine with this but I feel as if they should've been willing to comp the other half or at least given me a drink or side as a sorry for me having to make a pointless 30 minute trip to replace the Philly cheese steak that was made with chicken. When I brought this up to the two young men on staff, Andon and Anthony, they were less than sympathetic towards the situation and only offered to replace what was remaining of the food. I personally know places that will do anything to make the customer happy and will be bringing my business there instead.
Atmosphere: 3
Food: 1
Service: 1
Just left this location, and it was very clean, and my sandwich was scrumptious. Faith was FANTASTIC. My sandwich was made to perfection, and Faith had a smile on her face the entire time. Incredibly efficient. Deserves all the praise
Atmosphere: 5
Food: 5
Service: 5
Burnt my flatbread sub
Atmosphere: 3
Service: 1
I love subway always have always will. I do not always have the money to eat at subway , it's not like you have a sub for a $ or anything.
Atmosphere: 5
Food: 5
Service: 5
Jessica was very helpful with correcting an issue I experienced. Would come back to the Winnebago Subway. Thanks again
I went in a couple of days ago, usually subway is pretty quick but the line was almost, out of the door. There was one worker there, Faith. She was doing her best to keep up with everything going on. She had to make the food, cash them out, complete online orders for take out, and get more ingredients from the back to make orders, all while the bread oven was screaming at her. It was so bad that I considered leaving just to be one less person for her to serve. Not once did she get impatient or rude with a customer. She was in over her head due to a staff shortage but she kept her cool and kept pushing through even as customers continued coming through the door. She did a fantastic job and didn't take the route that most would by complaining, or down talking her employer which really shows her character. I hope that management recognizes her value! Thank you for a great customer experience Faith!
Service: 5
Every time I come here the soda is not the best and tastes like Lysol, my stomach hurts after drinking it. The food is alright and up to standard but the soda needs to be fixed, either not enough syrup or when cleaning the machine some chemical is left.
Atmosphere: 4
Food: 3
Service: 4
Every time I come here the soda is not the best and tastes like Lysol, my stomach hurts after drinking it. The food is alright and up to standard but the soda needs to be fixed, either not enough syrup or when cleaning the machine some chemical is left.
Food is good but an ongoing issue is when I use the mobile app to put in an order to be ready and picked up 2 hours from that time. It's plenty of time to have it ready yet when I show up it's not ready and I have to wait half my lunch break for then to make an order that they had in the board for 2+ hours. That shouldn't be happening, especially on multiple occasions.
Restaurantji Recommends
Great go to lunch. Very helpful staff !
Atmosphere: 5
Food: 5
Service: 5
We were traveling out of town and we brought our dog with us. They let her in! Thank you so much, guys (and gals).
Atmosphere: 5
Food: 5
Service: 5
Excellent service, Friendly and professional staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
This subway has went downhill tremendously. Terrible customer service, they don’t even know their own menu and took forever when we were the only ones there. Would give zero stars if I could.
Wish I could give 0 stars. Came here on my 30 min lunch break and they waited til it’s been 10 minutes and I’m checking out to tell me they can only take cash.. why wouldn’t you say that at the start of my order?I also came here about a week ago and paid $1.50 extra for sliced avocado and I get smashed avocado, which subways smashed avocado is disgusting, so it ruined the sandwich for me. It was an online order so I didn’t know until I was back at work.
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