Update, I will explain there is no customer service at all! Everyone had a serious face like if they didn't want to be there. I asked for 4 slices they were served cold not even warmed up.i felt unwelcome. You can check the cameras as soon as i got that bad service i gave a review. Service sucks great pizza
Evan Marrs
Pizza is a Chicago staple, great place to work. Highly recommend if you are looking for a fulfilling job working with friendly people. Owner is very kind and easy to work with.
Atmosphere: 5
Food: 5
Service: 5
Shalon Coleman
There was a mix-up with my order that took a little longer than it should have, so my food was not hot when I got home. Other than that, it was good
Atmosphere: 5
Food: 3
Service: 5
Ronald Kocian
Had an Aurelio’s special thin crust pizza. Always good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Medium Pizza, Cheese Sticks, Chicken Tenders, Basket of Fries, Aurelio
Robert King
Walked into the restaurant at 7:06 PM to dine in and they refused to wait on us/seat us because they close at 8:00 PM. Are you kidding me?! Do better Aurelio’s!
Austin C
Pretty lit. I was Low-key confused that there was no waiter.My fav part was when some random guy came to our table to check out our parmesan. Like his was going to be better than his
Atmosphere: 5
Food: 5
Service: 5
Tony Sun
We come here a lot usually have good experiences even though pizza is on the pricy side. Today after we finished our pizza our 5 year old wanted some snack so we just sat there having some chips. This old man came to us with an attitude asking if we order food here twice even though we said yes. Then he said in a rude manner what he doesn’t want people come to his store to eat their own food. Noted the entire place was empty except us. Really?
Venture762982
Pizza celebration is not complete unless you have Aurelio’s Pizza. Our favorite is sausage, pepperoni and mushroom. It was freshly made, so good!!!
Patrice Kennedy
Ordered for pick up but still had to wait for remake of pizza because they said the oven messed up the 1st one. When we arrived home the crust was soggy. We called abd the owner stated he'd only be willing to give 10.00 off next order. The pizza was 30.00! When I stated that was unacceptable he said Ill credit your account and don't ever call here again. Deplorable!!!
Food: 1
Service: 1
Joseph Stevenson
I used to work here as a delivery driver so I decided to come back for a visit. I got the buffalo chicken salad. Not only did the owner (Marty), let me change the chicken from crispy to grilled, it also turned out to be a great salad. A little bit pricey but hey all the tips I made as a delivery driver make up for it. By the way great place for a job if you're looking for a job!
We normally love Aurelio’s, so I am hoping that today’s experience was just a bad night.We called to place our order at a busy time - we were left on hold- i later discovered this was because the manager just puts the phone on the counter and doesn’t come back. Our fiesta pizza wasn’t up to normal Aurelio’s standards. The crust was almost nonexistent and the cheese uneven. The pizza also seemed like it had not been cut. We have had numerous positive experiences here, so hoping this was just one bad night.
Adam Burke
This place used to be our favorite. Unfortunately the last 3 orders we’ve placed all had issues including burned pizza and missing items. Just this evening they claim they lost the order, which was placed on their website. After the pizza was 60 minutes past the quoted delivery time, I called in to check on the status and asked how they could make things right. They would only offer a $5 discount on a future order, while this order was $100+ order and now going to be 2 hours behind schedule. Disappointed with their service and don’t plan to go back or use them again. Too many other good pizza places to support a chain with such poor service.
Tyler Schultz
Went to get 2 slices of pizza after work and arrived at 5:30pm. They advertise slices on a big sign right outside the door. Asked Guy at the front counter how long of a wait for 2 slices and he said they aren’t selling slices today???? Please fix your signage
Mr. Papagorgio
Standing here waiting for my order. Pizzas are done. Waiting 10 more minutes for a sandwich to be made. Kid at the counter looks stoned out of his mind, dragging his feet, no urgency. The management is the same. Not even concerned about the order. Never ordering from this location again.
Chuck Toland
The service was great, and the food was excellent. Those Aurelio's fans who know will be happy that the pie tasted like old oven well done.Best remote Aurelio's location I've had.
Update, I will explain there is no customer service at all! Everyone had a serious face like if they didn't want to be there. I asked for 4 slices they were served cold not even warmed up.i felt unwelcome. You can check the cameras as soon as i got that bad service i gave a review. Service sucks great pizza
Pizza is a Chicago staple, great place to work. Highly recommend if you are looking for a fulfilling job working with friendly people. Owner is very kind and easy to work with.
Atmosphere: 5
Food: 5
Service: 5
There was a mix-up with my order that took a little longer than it should have, so my food was not hot when I got home. Other than that, it was good
Atmosphere: 5
Food: 3
Service: 5
Had an Aurelio’s special thin crust pizza. Always good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Medium Pizza, Cheese Sticks, Chicken Tenders, Basket of Fries, Aurelio
Walked into the restaurant at 7:06 PM to dine in and they refused to wait on us/seat us because they close at 8:00 PM. Are you kidding me?! Do better Aurelio’s!
Pretty lit. I was Low-key confused that there was no waiter.My fav part was when some random guy came to our table to check out our parmesan. Like his was going to be better than his
Atmosphere: 5
Food: 5
Service: 5
We come here a lot usually have good experiences even though pizza is on the pricy side. Today after we finished our pizza our 5 year old wanted some snack so we just sat there having some chips. This old man came to us with an attitude asking if we order food here twice even though we said yes. Then he said in a rude manner what he doesn’t want people come to his store to eat their own food. Noted the entire place was empty except us. Really?
Pizza celebration is not complete unless you have Aurelio’s Pizza. Our favorite is sausage, pepperoni and mushroom. It was freshly made, so good!!!
Ordered for pick up but still had to wait for remake of pizza because they said the oven messed up the 1st one. When we arrived home the crust was soggy. We called abd the owner stated he'd only be willing to give 10.00 off next order. The pizza was 30.00! When I stated that was unacceptable he said Ill credit your account and don't ever call here again. Deplorable!!!
Food: 1
Service: 1
I used to work here as a delivery driver so I decided to come back for a visit. I got the buffalo chicken salad. Not only did the owner (Marty), let me change the chicken from crispy to grilled, it also turned out to be a great salad. A little bit pricey but hey all the tips I made as a delivery driver make up for it. By the way great place for a job if you're looking for a job!
Restaurantji Recommends
We normally love Aurelio’s, so I am hoping that today’s experience was just a bad night.We called to place our order at a busy time - we were left on hold- i later discovered this was because the manager just puts the phone on the counter and doesn’t come back. Our fiesta pizza wasn’t up to normal Aurelio’s standards. The crust was almost nonexistent and the cheese uneven. The pizza also seemed like it had not been cut. We have had numerous positive experiences here, so hoping this was just one bad night.
This place used to be our favorite. Unfortunately the last 3 orders we’ve placed all had issues including burned pizza and missing items. Just this evening they claim they lost the order, which was placed on their website. After the pizza was 60 minutes past the quoted delivery time, I called in to check on the status and asked how they could make things right. They would only offer a $5 discount on a future order, while this order was $100+ order and now going to be 2 hours behind schedule. Disappointed with their service and don’t plan to go back or use them again. Too many other good pizza places to support a chain with such poor service.
Went to get 2 slices of pizza after work and arrived at 5:30pm. They advertise slices on a big sign right outside the door. Asked Guy at the front counter how long of a wait for 2 slices and he said they aren’t selling slices today???? Please fix your signage
Standing here waiting for my order. Pizzas are done. Waiting 10 more minutes for a sandwich to be made. Kid at the counter looks stoned out of his mind, dragging his feet, no urgency. The management is the same. Not even concerned about the order. Never ordering from this location again.
The service was great, and the food was excellent. Those Aurelio's fans who know will be happy that the pie tasted like old oven well done.Best remote Aurelio's location I've had.
Atmosphere: 5
Food: 5
Service: 5
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