I drive about 40 minutes to this Baskin-Robbins one of the best ones, best costume services
Amanda Charicki
My husband and I have gone to this location a couple times now for late night ice cream and the service is always prompt and workers super friendly.
I most recently ordered a specialized birthday ice cream cake and was very happy with how accommodating and detail oriented Melanie was. The cake looked and tasted great. I highly recommend going into the store to order cakes as the online ordering process wasn't super user friendly.
Overall I have been happy with the experiences I've had thus far at this location.
Atmosphere: 5
Food: 5
Service: 5
Yazlin Chavez
Terrible Customer Service 0/10
Atmosphere: 1
Food: 1
Service: 1
Desiree Montiel
Not only does the inside look unorganized their whole system is unorganized as well. I went in there looking to place a cake order on Saturday for a cake that I needed on Wednesday and I had went in myself to place the order and everything was set. Then I receive a phone call Tuesday morning, today, the day before the birthday, telling me their cake maker has apparently been sick all week and they have to cancel my order.They waited four whole days and the day before the birthday to tell me this and any other Baskin Robbins or even Dairy Queen needs 48 hours in advance to place a cake order. However based off other reviews it seems they made this up, because they don’t make cakes anymore and their workers who placed the order for me are not aware of this.
Eddie H
Outstanding services and good taste food and drinks.
Jessica Anderson
Tried to order a cake for my sons birthday online, but it wouldn’t work. I called the store and he kept cutting me off saying no no no we don’t make cakes no more. Very rude customer service.
nascar 42
I've been hereAt least four times in the last 3 months. They either close early(half hour before posted hours), twice they've been out of chocolate ice cream, or the shake machine is broken. I'm surprised their still in business.
C S
Closes at 8, actually decided at 7:32pm that they didn't want to serve ice cream anymore.
Corey Siegfried
Closes at 8, actually decided at 7:32pm that they didn't want to serve ice cream anymore.
I've been waiting for a refund on a cake for 3 weeks now, after the manager called me to cancel it! then no one answers the phone and when they do no one can do a refund and the manager is gone? how long is a customer supposed to wait for a refund AFTER THE MANAGER CANCELED IT! DO NOT RECOMMEND
Junior Castro
I never receive what I order every time I come to this location it’s ridiculous that I don’t get what I pay for. I understand mistakes happen but more than twice is more than enough. Very unpleasant purchases. Would not recommend this location in Yorkville, IL next to Aldi and Menard’s.
Joey Prusinski
Always closed early before posted time
Jennifer Kimaro
Have gotten my order wrong on several occasions and are very rude. Not going back.
Colleen Feeney
I’m soo mad I can’t even write a review right now. This restaurant chain should be discontinued. And I only gave them one star bc it wouldn’t let me do none
I drive about 40 minutes to this Baskin-Robbins one of the best ones, best costume services
My husband and I have gone to this location a couple times now for late night ice cream and the service is always prompt and workers super friendly.
I most recently ordered a specialized birthday ice cream cake and was very happy with how accommodating and detail oriented Melanie was. The cake looked and tasted great. I highly recommend going into the store to order cakes as the online ordering process wasn't super user friendly.
Overall I have been happy with the experiences I've had thus far at this location.
Atmosphere: 5
Food: 5
Service: 5
Terrible Customer Service 0/10
Atmosphere: 1
Food: 1
Service: 1
Not only does the inside look unorganized their whole system is unorganized as well. I went in there looking to place a cake order on Saturday for a cake that I needed on Wednesday and I had went in myself to place the order and everything was set. Then I receive a phone call Tuesday morning, today, the day before the birthday, telling me their cake maker has apparently been sick all week and they have to cancel my order.They waited four whole days and the day before the birthday to tell me this and any other Baskin Robbins or even Dairy Queen needs 48 hours in advance to place a cake order. However based off other reviews it seems they made this up, because they don’t make cakes anymore and their workers who placed the order for me are not aware of this.
Outstanding services and good taste food and drinks.
Tried to order a cake for my sons birthday online, but it wouldn’t work. I called the store and he kept cutting me off saying no no no we don’t make cakes no more. Very rude customer service.
I've been hereAt least four times in the last 3 months. They either close early(half hour before posted hours), twice they've been out of chocolate ice cream, or the shake machine is broken. I'm surprised their still in business.
Closes at 8, actually decided at 7:32pm that they didn't want to serve ice cream anymore.
Closes at 8, actually decided at 7:32pm that they didn't want to serve ice cream anymore.
Close earlier than posted
Restaurantji Recommends
I've been waiting for a refund on a cake for 3 weeks now, after the manager called me to cancel it! then no one answers the phone and when they do no one can do a refund and the manager is gone? how long is a customer supposed to wait for a refund AFTER THE MANAGER CANCELED IT! DO NOT RECOMMEND
I never receive what I order every time I come to this location it’s ridiculous that I don’t get what I pay for. I understand mistakes happen but more than twice is more than enough. Very unpleasant purchases. Would not recommend this location in Yorkville, IL next to Aldi and Menard’s.
Always closed early before posted time
Have gotten my order wrong on several occasions and are very rude. Not going back.
I’m soo mad I can’t even write a review right now. This restaurant chain should be discontinued. And I only gave them one star bc it wouldn’t let me do none
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