I have purchased food from other Domino's restaurants and this was the worst. Im not sure if it was how the food was prepared or cooked. There wasnt much flavor and the ingredients seemed old
Food: 2
Service: 5
Kelsea Rainwater
I’m never one to complain about an order being messed up. I’m a foodi and I will fix the mistake. I am completely upset!! My family gets domino’s a lot. I get the same thing every time, not a big pizza fan so I get an order of pasta and 8 wings. For $20 I’ve always had dinner and lunch for the next day. Tonight I did not (see photos attached) I called & was put on hold for 5 minutes before I could ask for a manager. Then Chase (the manager on duty) got on the phone and I expressed my issues and let him know that I get the same order every time and there is a problem with my order. HE NEVER ONCE APOLOGIZED (until I told him he was the most unprofessional manager I’ve ever talked to) When he answered the phone he said “this is the manager” I HAD TO ASK HIM HIS NAME! I am a General Manager of a Body Shop and I have always answered the phone when someone’s asked to speak to a manager with “Hi, thank you for holding this is Kelsea” Chase offered me a $10 credit but that’s ALL he can do! Um NO Sir it’s not! You could have made my order correctly for me to come and pick it up (I would have gladly brought back your very sad 1/2 order of each that you gave me) I don’t need a credit to my account because I can afford your food! I want what I pay for the first time! Or at most an apology for your team making a mistake. That’s what a manager does! But!! No you defended your team that they did the right thing completely (when they didn’t) GM 1O1 - customer is always right, you defend your team to them because YOU allowed my order to leave the way it did (it’s not their fault, it’s yours) You didn’t check and verify. You NEVER defend your team to the customer. I asked you to fix a $20 mistake that may have cost you $10 at most to fix. I deal with vehicles so I eat $1,000-5,000 for my customers with a smile and an apology up front! If you want leadership and the pay that comes with it then you need a lot more training! I asked to speak to a manager (A MANAGER IS A LEADER, NOT A BOSS) LEARN TO LEAD YOUR TEAM (not your staff, not your employees) they aren’t your employees! They are your team and you will never succeed without them! This lack of training may be Domino’s fault or might be yours. I don’t know but if you want to succeed and grow as a leader then train your team!
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Reynolds
I ordered a medium bacon and mushroom pizza last night .I stopped eating dominos for years due to a bad run of orders and decided to try again. With their prices why not? I was shook ! The pizza was HOT when it was delivered.It was SO good. The crust was buttery and flavorful. I never eat the crust and I ate all of it! The toppings were almost all the way to the top of the crust. They did a really good job ! With that being said I am a dominos customer again! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Danny Clark
Pan pizza was awesome
Recommended dishes: Garlic Pan Pepperoni Pizza with Feta Cheese
KS
Extremely disappointed with my pizza! I ordered 6 different toppings, of which I only received a few, and by a few I mean just a very light sprinkle of a few toppings. That was it.
Atmosphere: 3
Food: 1
Service: 3
Caitlin Hayden
we enjoyed our specialty pizzas tonight but they were lacking on the toppings, try to portion it better! tastes good just needs more. cheesy bread was good but needed cut!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Philly Cheese Steak
Cindy Kiser
These folks of yours are real team members. They were really swamped on Friday night. Best pizza around. Worth waiting for. You should upgrade to a bigger kitchen.
Food: 5
Service: 5
brenda carnes
I've never ordered wings from here before and now I never will again. The wings were SO SMALL & no flavor ( garlic parmesan) . 2 orders cost me $20.00. It was a total joke. Very disappointed and frustrated 😠..
Food: 1
EXIT Stage Right
Great service. Great Pizza. Great Employees. Affordable.
Asked for extra pepperoni and well done crust. The crust was doughy and just enough pepperoni for just the regular amount.
I called and offered to bring the pizza back since I did order through delivery. (Which I tippped 25%) bThe lady on the phone was very snappy telling me she was the only one in there and shed remake it and hanging up on me as I was talking to her.
I managed food service before, I get it’s stressful- but hanging up on a customer who was just willing to bring it back was beyond rude. You shouldn’t be in a leadership role if you crumble this easily under pressure. Makes the whole restaurant sink down with you.
Atmosphere: 1
Food: 1
Service: 1
Heather Leisure
Well my pizza has been in quality check for over 40 mins now not good how fresh will my pizza even be really????? My order was wrong last time but only place I could get delivery so had to take chance and regretting it already
Bradley Garrod
50% chance if you order pan pizza it won't be cooked.
It's like pulling teeth to get your order replaced.
Last time I took an Uber to return pizza, and my account wasn't credited.
Annoying.
Atmosphere: 3
Food: 2
Service: 2
Brandon Troutman (Andy)
I haven't been to dominos in 25 years. It was alright.
Always hits the spot whenever im craving pizza, great food and service
Food: 5
Service: 5
Recommended dishes: Parmesan Bread Bites, Domino's Marbled Cookie Brownie
I have purchased food from other Domino's restaurants and this was the worst. Im not sure if it was how the food was prepared or cooked. There wasnt much flavor and the ingredients seemed old
Food: 2
Service: 5
I’m never one to complain about an order being messed up. I’m a foodi and I will fix the mistake.
I am completely upset!! My family gets domino’s a lot. I get the same thing every time, not a big pizza fan so I get an order of pasta and 8 wings. For $20 I’ve always had dinner and lunch for the next day.
Tonight I did not (see photos attached) I called & was put on hold for 5 minutes before I could ask for a manager.
Then Chase (the manager on duty) got on the phone and I expressed my issues and let him know that I get the same order every time and there is a problem with my order.
HE NEVER ONCE APOLOGIZED (until I told him he was the most unprofessional manager I’ve ever talked to)
When he answered the phone he said “this is the manager” I HAD TO ASK HIM HIS NAME!
I am a General Manager of a Body Shop and I have always answered the phone when someone’s asked to speak to a manager with “Hi, thank you for holding this is Kelsea”
Chase offered me a $10 credit but that’s ALL he can do! Um NO Sir it’s not! You could have made my order correctly for me to come and pick it up (I would have gladly brought back your very sad 1/2 order of each that you gave me) I don’t need a credit to my account because I can afford your food! I want what I pay for the first time! Or at most an apology for your team making a mistake. That’s what a manager does! But!! No you defended your team that they did the right thing completely (when they didn’t)
GM 1O1 - customer is always right, you defend your team to them because YOU allowed my order to leave the way it did (it’s not their fault, it’s yours) You didn’t check and verify. You NEVER defend your team to the customer. I asked you to fix a $20 mistake that may have cost you $10 at most to fix. I deal with vehicles so I eat $1,000-5,000 for my customers with a smile and an apology up front!
If you want leadership and the pay that comes with it then you need a lot more training!
I asked to speak to a manager (A MANAGER IS A LEADER, NOT A BOSS)
LEARN TO LEAD YOUR TEAM (not your staff, not your employees) they aren’t your employees! They are your team and you will never succeed without them!
This lack of training may be Domino’s fault or might be yours. I don’t know but if you want to succeed and grow as a leader then train your team!
Atmosphere: 1
Food: 1
Service: 1
I ordered a medium bacon and mushroom pizza last night .I stopped eating dominos for years due to a bad run of orders and decided to try again. With their prices why not? I was shook ! The pizza was HOT when it was delivered.It was SO good. The crust was buttery and flavorful. I never eat the crust and I ate all of it! The toppings were almost all the way to the top of the crust. They did a really good job ! With that being said I am a dominos customer again! Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Pan pizza was awesome
Recommended dishes: Garlic Pan Pepperoni Pizza with Feta Cheese
Extremely disappointed with my pizza! I ordered 6 different toppings, of which I only received a few, and by a few I mean just a very light sprinkle of a few toppings. That was it.
Atmosphere: 3
Food: 1
Service: 3
we enjoyed our specialty pizzas tonight but they were lacking on the toppings, try to portion it better! tastes good just needs more. cheesy bread was good but needed cut!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Philly Cheese Steak
These folks of yours are real team members. They were really swamped on Friday night. Best pizza around. Worth waiting for. You should upgrade to a bigger kitchen.
Food: 5
Service: 5
I've never ordered wings from here before and now I never will again. The wings were SO SMALL & no flavor ( garlic parmesan) . 2 orders cost me $20.00. It was a total joke. Very disappointed and frustrated 😠..
Food: 1
Great service. Great Pizza. Great Employees. Affordable.
Food: 5
Service: 5
Restaurantji Recommends
Easy pick up
Asked for extra pepperoni and well done crust. The crust was doughy and just enough pepperoni for just the regular amount.
I called and offered to bring the pizza back since I did order through delivery. (Which I tippped 25%) bThe lady on the phone was very snappy telling me she was the only one in there and shed remake it and hanging up on me as I was talking to her.
I managed food service before, I get it’s stressful- but hanging up on a customer who was just willing to bring it back was beyond rude. You shouldn’t be in a leadership role if you crumble this easily under pressure. Makes the whole restaurant sink down with you.
Atmosphere: 1
Food: 1
Service: 1
Well my pizza has been in quality check for over 40 mins now not good how fresh will my pizza even be really????? My order was wrong last time but only place I could get delivery so had to take chance and regretting it already
50% chance if you order pan pizza it won't be cooked.
It's like pulling teeth to get your order replaced.
Last time I took an Uber to return pizza, and my account wasn't credited.
Annoying.
Atmosphere: 3
Food: 2
Service: 2
I haven't been to dominos in 25 years. It was alright.
Atmosphere: 3
Food: 4
Service: 4
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