Some of the best atmosphere in a restaurant I’ve had. All the staff were great and super fast. Drake especially was awesome he always had a smile on his face
AISlive
Drake is amazing! Nice guy. Good service and good at this spot
Christy Dawn Whipple
We waited nearly 10 minutes at an empty counter to order, with no acknowledgement, despite the fact that the manager in the kitchen made eye contact multiple times. When the cashier came, he was very nice and polite. He hadn't seen us because they had him out cleaning the dining room. When I ordered, I asked to sub out one pasta for another, as it was an option on the register, the cashier said it was no problem. When the manager saw the order come to the kitchen, he yelled at the kid taking the order that he couldn't do that. He griped at him that it should have been an upcharge (that would have been no problem for me, but instead of charging me, he and the other prep person -asst manager maybe - just yelled at the kid). I thought the disrespectful way they both talked to the employee was rude and inappropriate in front of the entire restaurant.
We waited almost 20 minutes for our food. When our food arrived, it was cold. I asked them to please change it for warm food. The cashier was very nice, but the manager in the kitchen was very irritated that I brought the food back. We waited another 10+ minutes. When it finally came out warm, the food was really good.
While I was waiting for them to remake the food, a young high school girl came in for her shift. The second she walked into the kitchen, the two of them started yelling at her too. Apparently they had changed her schedule and put her down for an 11-3 shift, a break, then a 5-8 shift. She tried to tell them she is a high school student and couldn't miss school for work, but they continued to get onto her about it. She tried to tell them she had a final and couldn't take the day off of school. I told her not to let them bully her because legally they couldn't make her miss school to work. They were suddenly nice to her after that and offered to write down her schedule.
As we were eating, there was a loud group of people yelling out and roughly teasing with one another. The couple eating at the table next to us were talking about how loud the people were. The husband went to get a refill and looked around the corner. When he came back, he told his wife and the nearby tables that the rowdy group was the employees.
Overall, the food was really good, the excessive wait was inconvenient, but it was the attitude and atmosphere created by management that day that makes me not want to return to this location.
Ciara Land
I haven’t been to Fazolis in a long time and the last time the service was horrible and it was dirty. Tonight we went in and the front staff was absolutely amazing and all smiles! It was clean for being busy! The food was hot and fresh! I want to thank all the staff for their smiles and fast service! Saphera was so helpful and so kind! She made sure my family was taken care of! That girl needs a raise! Thank you all again! Keep up the great work you’re doing!
Mike Simpson
The effects of the economy are showing up everywhere, the portions are smaller and the prices higher than my last visit.
William Kutschera
Excellent
Scott Caldwell
We took the grandkids out to a local show and afterwards we were very hungry. We were happy to find Fazolis was still open. The food was very tasty but the highlight of our visit was Gabe. Here we walked in at 10:10 PM yet he was super welcoming and took excellent care of us. He deserves a big atta boy!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baked Spaghetti
Shannon Caldwell
Gabe was so nice and helpful and my loaded baked spaghetti was just amazing. It was so delicious I couldn’t even take a before picture.
The food and service was excellent!
Drake gave us excellent service! Great spot !
Some of the best atmosphere in a restaurant I’ve had. All the staff were great and super fast. Drake especially was awesome he always had a smile on his face
Drake is amazing! Nice guy.
Good service and good at this spot
We waited nearly 10 minutes at an empty counter to order, with no acknowledgement, despite the fact that the manager in the kitchen made eye contact multiple times. When the cashier came, he was very nice and polite. He hadn't seen us because they had him out cleaning the dining room. When I ordered, I asked to sub out one pasta for another, as it was an option on the register, the cashier said it was no problem. When the manager saw the order come to the kitchen, he yelled at the kid taking the order that he couldn't do that. He griped at him that it should have been an upcharge (that would have been no problem for me, but instead of charging me, he and the other prep person -asst manager maybe - just yelled at the kid). I thought the disrespectful way they both talked to the employee was rude and inappropriate in front of the entire restaurant.
We waited almost 20 minutes for our food. When our food arrived, it was cold. I asked them to please change it for warm food. The cashier was very nice, but the manager in the kitchen was very irritated that I brought the food back. We waited another 10+ minutes. When it finally came out warm, the food was really good.
While I was waiting for them to remake the food, a young high school girl came in for her shift. The second she walked into the kitchen, the two of them started yelling at her too. Apparently they had changed her schedule and put her down for an 11-3 shift, a break, then a 5-8 shift. She tried to tell them she is a high school student and couldn't miss school for work, but they continued to get onto her about it. She tried to tell them she had a final and couldn't take the day off of school. I told her not to let them bully her because legally they couldn't make her miss school to work. They were suddenly nice to her after that and offered to write down her schedule.
As we were eating, there was a loud group of people yelling out and roughly teasing with one another. The couple eating at the table next to us were talking about how loud the people were. The husband went to get a refill and looked around the corner. When he came back, he told his wife and the nearby tables that the rowdy group was the employees.
Overall, the food was really good, the excessive wait was inconvenient, but it was the attitude and atmosphere created by management that day that makes me not want to return to this location.
I haven’t been to Fazolis in a long time and the last time the service was horrible and it was dirty. Tonight we went in and the front staff was absolutely amazing and all smiles! It was clean for being busy! The food was hot and fresh! I want to thank all the staff for their smiles and fast service! Saphera was so helpful and so kind! She made sure my family was taken care of! That girl needs a raise! Thank you all again! Keep up the great work you’re doing!
The effects of the economy are showing up everywhere, the portions are smaller and the prices higher than my last visit.
Excellent
We took the grandkids out to a local show and afterwards we were very hungry. We were happy to find Fazolis was still open. The food was very tasty but the highlight of our visit was Gabe. Here we walked in at 10:10 PM yet he was super welcoming and took excellent care of us. He deserves a big atta boy!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Baked Spaghetti
Gabe was so nice and helpful and my loaded baked spaghetti was just amazing. It was so delicious I couldn’t even take a before picture.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti
Restaurantji Recommends
Brett did such a good job at preparing my food and getting it out at a great time. 😊 great customer service.
Atmosphere: 5
Food: 5
Service: 5
Gabe was so amazing!! He took care of my family and I, some of the best service we have experienced anywhere in a long time!!
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti, NY Style Cheesecake Made by the Cheesecake Factory Bakery, Chicken Carbonara
Gabe was great! Very helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lunch Special
Gabe was great!
Atmosphere: 5
Food: 5
Service: 5
GABE WAS AWESOME!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baked Spaghetti, Spaghetti with Marinara, NY Style Cheesecake Made by the Cheesecake Factory Bakery, Chicken Carbonara
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