Papa Johns Pizza

Ordered carry out it was done on time and the pizza was fresh and good. Service was decent.

Atmosphere: 3

Food: 5

Service: 4

Dietary restrictions: Gluten free crust!!!

OKAY I'm SO sick of reading this horrible complaints over small petty stuff about this store so I'm going to put my thoughts in and share my experience from last night. Hopefully people will read this and understand from my point of view as well as the employees, and STOP the complaining over every small little thing. KUDOS TO THIS PLACE AND THEIR EMPLOYEES!

I ordered here last night as I do every weekend. I'm also a Dasher who takes orders from here but I know to be patient, and if it's too long of a wait, I will unassign myself from the order. I don't do that frequently though. I wanted to relax tonight after a busy week, so I ordered from here. I don't think the other Dashers/Grub Hub/Uber drivers and carryout customers understand that they have more than one way that they get orders, and they can get orders piled up on them very quickly within a few minutes. That would be very overwhelming! Think about it; 20 orders suddenly appear and they are large orders with multiple, different items? Then another 15-20, and it keeps going. Yeah, that's stressful. Everyone yelling, cussing, and throwing an attitude doesn't help, so if you're reading this, please don't do that. Don't do it to anyone in fast food or restaurants, or anywhere. Be patient and have compassion. Day-shift helps to prepare them for this. I've watched them in action and heard the conversations. For me, the call center said a 15-20 minute wait, but I know the call center is not based in the USA and there is no way that you're going to get a carry out from a popular, busy pizza place in that time on weekends or holidays. Common sense should tell you that.

I gave them time to get my order ready as I was busy at the time anyway. Getting inside was horrible as the lobby was packed, but that was not the employees fault. They can only do so much. I had a 45 minute wait, and yes, the assistant manager at the cut table had pizza's piling up on him but he was doing a fantastic job. But the guys making the pizza's were staying on top of it, too. A few times they had to hold off to give him a chance to fix things up. The young guy who also runs the register was constantly going back and forth filling up boxes and putting the labels on them, and the older guy was constantly bringing up what was called out that was needed. So you can't say they were lazy and unorganized.

There were two ladies who were sorting everyone's orders; one eventually had taken the orders to the side and was helping with cutting and making sure everything was put together. If I recall right, this is the hearing impaired pregnant lady who works day-shift with her husband (the assistant manager) and is due to have a baby soon. So she had been there since the store opened. At 9:30pm she was still there working hard just like the rest of them. Talk about dedication and determination, wow! The other lady was handing the customers and the orders, and had been cussed out multiple times and was on the verge of tears. They finally had to move everything in the back to clear room for the assistant manager and to get the orders together to give out.

The nice young gentleman who took their spot was helping customers with orders, offering and giving refunds and discounts for wait time, and running to the back and grabbing orders as fast as he could. I did see the pregnant lady come through and try to squeeze through saying something about an urgent issue due to her GM about to pass out. I finally got my order, and yes it actually was fresh, everything was there, I did end up with something extra that wasn't mine and called to let them know. I also was offered a refund but I didn't take it because I felt they deserved the money. Plus my order was correct and fresh.

I feel that everyone who worked last night did their part to the best of their ability, just like I always see when I'm in there. Great job, Papa John'

Atmosphere: 5

Food: 5

Service: 5

This place is a joke. My husband waited for almost an hr for our pizza when we already recieved a message saying it was ready. They had 150 pizzas to sort out, stacked all on each other. So many people waiting for their food. Offered no comp at all! Got cold pizza, none of our sauces we paid for and no extra peppers we paid for. Absolutely disappointed and won't be going back.

Atmosphere: 1

Food: 1

Service: 1

I want to praise this team. I order from here a lot and also pick up doordash and uber orders. Yes it can get busy with a wait on weekends, but that is because they get hit with huge orders unexpectedly. The weather, the football games, the sales that are offered play a part and large orders that come in through multiple sources smash them at once. The crew does do the best they can do on both shifts. The morning crew is very pleasant to deal with and have less wait time because of the male assistant manager and the really nice lady who is hard of hearing that works with him. I do know they work way past their shifts because I see them late at night a lot. Customers have complained about her ignoring them, but they don't know she's very hard of hearing. I have interacted with her, she is a lip reader and tries to hear with what seems to be her better hearing side. With all of the noise in the back, it's hard for her. When she's there at night, it's even harder because it's louder due to more customers being in the lobby. But she's fast and does her job well. At least she works and does multiple things at once. She does try to interact with customers. It's a shame that customers treat her poorly. Night shift seems to be fun to interact with also. You can tell they are doing the best that they can to keep up with all of the orders. They try to keep a pleasant, upbeat atmosphere while being focused on doing their jobs. I picked up my latest order as carryout. I expected a wait and was surprised that my order was done as quick as it was. No mess ups, looks and tastes great! I wish others would understand that these are humans working, there is no need to yell at them. It only stresses them out worse and you take up time that they could be dedicating to getting the orders out to others, mostly you. The customers yelling and cussing at this staff need to be more patient and understand they are doing what they can. Stop being rude to them and have some patience and grace with them. Yes, there bound to be mistakes but what company doesn't make a mistake? Do you make mistakes? We all do, so why all the dramatics and hate placed on this place? The GM they have now is doing a great job with the staff that he has, he is pleasant to work with, the morning assistant is "not on drugs" as I've read from others. I wish people would stop assuming that based on how a person speaks. You can't really tell that the hard of hearing lady even is hearing impaired by her speech. You can if you listen close enough, and if you watch her eyes, you can tell she's trying to read your lips and that's why she looks like she has a deer in headlights look. If the assistant was "on drugs and slurring" then tell me why his morning shifts run so smooth and on time with barely any mistakes? The crew is getting much better at correcting everything.

Vegetarian options: You can chose all veggies.

Dietary restrictions: They do have gluten free pizzas.

Parking: They don't have many spots due to the location. You may have to park further outward or toward the sides.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizzas Wings, Buffalo Chicken Pizza, Papadilla

HONESTLY DESERVE ZERO . I RECEIVED TEXT MY $31.00 ORDER WAS DONE. WENT IN TOTAL IGNORED . EVEN THOUGH MADE EYE CONTACT . TOLD HIM MY NAME . HE SAID HE HAD NO ORDER UNDER THIS NAME . WENT OUT TO MY CAR SHOWED HIM MY TEXT . HE SAID ANGRY IM THE ONLY ONE HERE . ?? I WAS VERY NICE I CANT AFFORD TO GO OUT TO EAT VERY OFTEN . LAST TIME CAME IN RECEIVED SAME NO SMILE GREETING AS TODAY . IVE WORKED IN RETAIL CUSTOMER SERVICE ALL MY LIFE . I WAS VERY KIND PATIENT . HE WAS NOT . ALL FOOD WAS DISGUSTING IT WENT IN TRASH .AND IVE WORKED IN BAKERY DELI ALSO . WE WERE REQUIRED TO WEAR GLOVES . NEVER HAVE SEEN ANY EMPLOYEES WEARING GLOVES EVER HE WENT TO GETTING PIZZA DOUGH WITH NO GLOVES TO TAKING MY MONEY TO GO BACK TO TOUCHING FOOD INGREDIENTS WITHOUT WASHING HANDS OR EVEN GLOVES . THIS EXACTLY WHY ILL NEVER BE BACK . ID RATHER DRIVE 30 MINUTES TO BETTER CLEANER CUSTOMER SERVICE .

Picking up Pizzas for a door dash and the man on the counter can't even ask what our order numbers are.

Atmosphere: 1

Food: 5

Service: 1

Used to be my favorite pizza. Now. It's like no one that works there cares. They've screwed my pizza up so many times I stopped going there. Gave them about 6 months to fire. Everybody bring new people in and they screw my stuff up again and it's not the guy on the phone.That don't speak english. He reads my full order back. And he's always correct. He always takes it down right? Even makes special notes for the people making the pizza and somehow some way every time. No matter what they screw up my food, at this point, it's like they're trying to screw up fifty dollar pizza. I am tired of paying 40 to $50 for pizza. That is wrong.That's why I have switched to pizza hut. And even if you call and complain like I have multiple times. Wish I absolutely doing.I would rather just have it, correct. They will never fix or replace your order. They will give you a coupon to get you to come back to spend another forty bucks pizza hut screwed up my pizza one time and replaced it so fast it was awesome !!! maybe this time I'll take a year off and see if they've corrected the problem. Better ingredients, better pizza? Papa john's, if you just had employees that cared enough to make the pizza correctly ! Maybe when a robot starts making my pizza, I'll be back.

Parking: Only can speak for the Anderson. Location have not had papa, john's and other locations, not enough to make a comment about anyway

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Sausage Pizza, Breadsticks with Cheese, Extra Large New York Style Pizza

Went in to place carry out. Too many to count GrubHub waiting. Man at register looked agitated/ angry. Spoke very aggressively towards me and I'm a 61 y/o man. I replied likewise which I shouldn't have. He was threatening. I will never go there again and no one else should. Hello needs to be fired and new management! Not a word was said to him.

I've only gotten 1 bad product from here. But they usually have one person managing and cooking and running the front so you can't expect them to be perfect every time. They will fix any mistakes they make too. Best pizza in town

Atmosphere: 5

Food: 5

Service: 5

Haven’t had a good pizza from here in a while the quality just keeps going farther and farther downhill they seem to be incapable of putting together your order correctly and the customer service is despicable. You’re better off a frozen pizza from the Kroger down the street

Atmosphere: 1

Food: 1

Service: 1

You can’t call and talk to a real person. But pizza is good and issues were fixed.

Service: 3

Don’t go to this location! Manager is very disrespectfully. We were told 35-45 min wait in the pizza and when we arrived we were told an hour and a half and when we questioned it he became VERY disrespectful claiming their staff didn’t know what they were doing and referred to my ,30 year old husband, as a kid and said “listen kid you need to watch your attitude” my husband did not speak to him in any confrontational way. He had only questioned why we were told 45 and now it’s an hour and a half. The manager raised his voice yelling at him in front of a restaurant full of people.

Atmosphere: 1

Food: 1

Service: 1

It's 4a and I'm up vomiting because of Papa John's lack of cleanliness. Health department should shut this rathole down.

Atmosphere: 3

Food: 1

Service: 1

What was wrote on there board did it for me! If you want to be racist & a Democrat keep it to yourself! Your loosing business NOW.

Atmosphere: 1

Food: 3

Service: 1