Terrible customer service. I waited to order while an employee restocked the counter. I ordered a PEPPERMINT fudge Cappy and couldn't taste ANY peppermint. While I waited for my order, I watched the connected Dunkin Donuts side. Another customer was ignored longer than I was and I saw an employee look directly at the customer. These two establishments are obviously connected and their employees ignore customers, after seeing them wait at the counter. If my local BR and DD were run like this one, they'd be out of business.
Alecia B
They got my two scoop order correct and it was ready on time and good.
Thos. Bennett
Decent selection of ice cream and sherbet. Don't expect a full a full selection as this store also has a Dunkin in it. Overall a decent place. The staff are friendly and polite.
caden clawson
The customer service is good but the best part about it is the ice cream and the milkshakes. So many different flavors to choose from and hundreds of combinations.
Kimimela Hook
Super rude, dude who works the spearker box speaks broken English and then gets mad at you when you try and order and he doesn't understand what youre saying...
TASHINA ARTHUR
Milkshakes are just basically milk with a little bit of flavoring. And I mean a little bit almost $9 and I just threw it out
Chris “mrchrisbeasley” Beasley
This place is a total rip-off. I tried to get cream cheese added to my sandwich, and they tried to charge me the equipment of $1.22 per ounce for adding cream cheese onto my sandwich, which would come out to paying $10 for an 8 oz container of cream cheese. This is an outrageous rip-off.
Atmosphere: 3
Food: 3
Service: 1
Jack Kilby
Worst ice cream ever! First only 10 flavors not 31. The stale waffle cone had paper stuck to the cone that tore the cone when trying to take it off. Usually they put chocolate in the bottom of the cone to prevent melted ice cream from making a mess, not here. It was expensive, over $10 for 2 cones a small and a medium, I could have bought 2 pints at the grocery store. There was a dehydrated scum on the edge of the container of freezer burnt ice cream. It was the first time I saw a kid not finish and throw ice cream away. I don't see how they can stay in business. Gross, just gross!
Food: 1
Mila Richardson
I ordered an ice cream cake for my birthday and the store lied and told me that they couldn’t do the cake I requested (which is on the website). Then I call back and ask for an another cake and they then proceeded to back track on their previous lie and say they can do the cake that I originally wanted. When I went to pick up the cake, they got the size of my cake wrong and tried to charge me for a larger cake.Terrible store, clueless workers!
Very slow. Nothing online is ever correct with what they actually have in store. You never make sure the delivery driver actually confirms the order so orders get stolen all of the time, which comes back on the driver (me). You never put napkins or spoons or straws in the bag or on the items, which the customer ends up blaming the driver for. Your staff also seems to discriminate against certain people, purposely helping others who came in after them. Awful experience as a customer and a delivery driver.
Atmosphere: 1
Food: 1
Service: 1
Chad Rogers
AWESOME
Patrick
Sundaes are pathetically filled. Constantly gets orders wrong
Patrick McGowan
Sundaes are pathetically filled. Constantly gets orders wrong
Terrible customer service. I waited to order while an employee restocked the counter. I ordered a PEPPERMINT fudge Cappy and couldn't taste ANY peppermint. While I waited for my order, I watched the connected Dunkin Donuts side. Another customer was ignored longer than I was and I saw an employee look directly at the customer. These two establishments are obviously connected and their employees ignore customers, after seeing them wait at the counter. If my local BR and DD were run like this one, they'd be out of business.
They got my two scoop order correct and it was ready on time and good.
Decent selection of ice cream and sherbet. Don't expect a full a full selection as this store also has a Dunkin in it. Overall a decent place. The staff are friendly and polite.
The customer service is good but the best part about it is the ice cream and the milkshakes. So many different flavors to choose from and hundreds of combinations.
Super rude, dude who works the spearker box speaks broken English and then gets mad at you when you try and order and he doesn't understand what youre saying...
Milkshakes are just basically milk with a little bit of flavoring. And I mean a little bit almost $9 and I just threw it out
This place is a total rip-off. I tried to get cream cheese added to my sandwich, and they tried to charge me the equipment of $1.22 per ounce for adding cream cheese onto my sandwich, which would come out to paying $10 for an 8 oz container of cream cheese. This is an outrageous rip-off.
Atmosphere: 3
Food: 3
Service: 1
Worst ice cream ever! First only 10 flavors not 31. The stale waffle cone had paper stuck to the cone that tore the cone when trying to take it off. Usually they put chocolate in the bottom of the cone to prevent melted ice cream from making a mess, not here. It was expensive, over $10 for 2 cones a small and a medium, I could have bought 2 pints at the grocery store. There was a dehydrated scum on the edge of the container of freezer burnt ice cream. It was the first time I saw a kid not finish and throw ice cream away. I don't see how they can stay in business. Gross, just gross!
Food: 1
I ordered an ice cream cake for my birthday and the store lied and told me that they couldn’t do the cake I requested (which is on the website). Then I call back and ask for an another cake and they then proceeded to back track on their previous lie and say they can do the cake that I originally wanted. When I went to pick up the cake, they got the size of my cake wrong and tried to charge me for a larger cake.Terrible store, clueless workers!
Atmosphere: 1
Food: 1
Service: 1
AWESOME
Restaurantji Recommends
Very slow. Nothing online is ever correct with what they actually have in store. You never make sure the delivery driver actually confirms the order so orders get stolen all of the time, which comes back on the driver (me). You never put napkins or spoons or straws in the bag or on the items, which the customer ends up blaming the driver for. Your staff also seems to discriminate against certain people, purposely helping others who came in after them. Awful experience as a customer and a delivery driver.
Atmosphere: 1
Food: 1
Service: 1
AWESOME
Sundaes are pathetically filled. Constantly gets orders wrong
Sundaes are pathetically filled. Constantly gets orders wrong
Very nice and clean.Great service
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