This place is a total rip-off. I tried to get cream cheese added to my sandwich, and they tried to charge me the equipment of $1.22 per ounce for adding cream cheese onto my sandwich, which would come out to paying $10 for an 8 oz container of cream cheese. This is an outrageous rip-off.
Atmosphere: 3
Food: 3
Service: 1
Jack Kilby
Worst ice cream ever! First only 10 flavors not 31. The stale waffle cone had paper stuck to the cone that tore the cone when trying to take it off. Usually they put chocolate in the bottom of the cone to prevent melted ice cream from making a mess, not here. It was expensive, over $10 for 2 cones a small and a medium, I could have bought 2 pints at the grocery store. There was a dehydrated scum on the edge of the container of freezer burnt ice cream. It was the first time I saw a kid not finish and throw ice cream away. I don't see how they can stay in business. Gross, just gross!
Food: 1
Mila Richardson
I ordered an ice cream cake for my birthday and the store lied and told me that they couldn’t do the cake I requested (which is on the website). Then I call back and ask for an another cake and they then proceeded to back track on their previous lie and say they can do the cake that I originally wanted. When I went to pick up the cake, they got the size of my cake wrong and tried to charge me for a larger cake.Terrible store, clueless workers!
Atmosphere: 1
Food: 1
Service: 1
D S (Dahc Sregor)
AWESOME
Livie Rich
Very slow. Nothing online is ever correct with what they actually have in store. You never make sure the delivery driver actually confirms the order so orders get stolen all of the time, which comes back on the driver (me). You never put napkins or spoons or straws in the bag or on the items, which the customer ends up blaming the driver for. Your staff also seems to discriminate against certain people, purposely helping others who came in after them. Awful experience as a customer and a delivery driver.
Atmosphere: 1
Food: 1
Service: 1
Chad Rogers
AWESOME
Patrick
Sundaes are pathetically filled. Constantly gets orders wrong
Patrick McGowan
Sundaes are pathetically filled. Constantly gets orders wrong
Dharti Patel
Very nice and clean.Great service
Liz Simonsson
Don't bother with this place. If you place an order, she'll just refuse to make it
Pathetic excuse for a peanut butter cup sundae... Was barely 3/4 full plus half way down it was only partially full... Not all worth $10.00...
Britni Rose
You’re delusional if you think this place is good, clean, or worth ANY of your money.
Ted Holmes
If you come to this location, you're more likely to get an argument than respectful customer service.On my final visit, when I attempted to order a a milkshake, the employee didn't prompt me for what ice cream flavor I wanted. The employee then tried to argue that they don't serve milkshakes in a small size - despite having a menu behind them printed with their available sizes and an ice cream choice selection. This was a poor customer service experience for me, so I walked out.My advice - pass on this franchise location and enjoy one of the locally-based ice cream shops instead.
Mary Squires
Ordered a birthday cake with princess decal on it. Asked to have personalized with Happy Birthday Lorelei!Got a cake with the princess decal 1/2 covered with a grey background looking like duct tape, and had Happy Birthday Lorelai!It looked awful and they spelled my granddaughter 's name wrong! ?
This place is a total rip-off. I tried to get cream cheese added to my sandwich, and they tried to charge me the equipment of $1.22 per ounce for adding cream cheese onto my sandwich, which would come out to paying $10 for an 8 oz container of cream cheese. This is an outrageous rip-off.
Atmosphere: 3
Food: 3
Service: 1
Worst ice cream ever! First only 10 flavors not 31. The stale waffle cone had paper stuck to the cone that tore the cone when trying to take it off. Usually they put chocolate in the bottom of the cone to prevent melted ice cream from making a mess, not here. It was expensive, over $10 for 2 cones a small and a medium, I could have bought 2 pints at the grocery store. There was a dehydrated scum on the edge of the container of freezer burnt ice cream. It was the first time I saw a kid not finish and throw ice cream away. I don't see how they can stay in business. Gross, just gross!
Food: 1
I ordered an ice cream cake for my birthday and the store lied and told me that they couldn’t do the cake I requested (which is on the website). Then I call back and ask for an another cake and they then proceeded to back track on their previous lie and say they can do the cake that I originally wanted. When I went to pick up the cake, they got the size of my cake wrong and tried to charge me for a larger cake.Terrible store, clueless workers!
Atmosphere: 1
Food: 1
Service: 1
AWESOME
Very slow. Nothing online is ever correct with what they actually have in store. You never make sure the delivery driver actually confirms the order so orders get stolen all of the time, which comes back on the driver (me). You never put napkins or spoons or straws in the bag or on the items, which the customer ends up blaming the driver for. Your staff also seems to discriminate against certain people, purposely helping others who came in after them. Awful experience as a customer and a delivery driver.
Atmosphere: 1
Food: 1
Service: 1
AWESOME
Sundaes are pathetically filled. Constantly gets orders wrong
Sundaes are pathetically filled. Constantly gets orders wrong
Very nice and clean.Great service
Don't bother with this place. If you place an order, she'll just refuse to make it
Restaurantji Recommends
Pathetic excuse for a peanut butter cup sundae... Was barely 3/4 full plus half way down it was only partially full... Not all worth $10.00...
You’re delusional if you think this place is good, clean, or worth ANY of your money.
If you come to this location, you're more likely to get an argument than respectful customer service.On my final visit, when I attempted to order a a milkshake, the employee didn't prompt me for what ice cream flavor I wanted. The employee then tried to argue that they don't serve milkshakes in a small size - despite having a menu behind them printed with their available sizes and an ice cream choice selection. This was a poor customer service experience for me, so I walked out.My advice - pass on this franchise location and enjoy one of the locally-based ice cream shops instead.
Ordered a birthday cake with princess decal on it. Asked to have personalized with Happy Birthday Lorelei!Got a cake with the princess decal 1/2 covered with a grey background looking like duct tape, and had Happy Birthday Lorelai!It looked awful and they spelled my granddaughter 's name wrong! ?
AWESOME
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