After waiting more than an hour for food after checking in we were told they missed our order and would have to remake it. We were on lunch at work and couldn't wait, but were told he couldn't issue a refund. Wasted an hour and got no food. This is not the first time our orders have been more than an hour late. Probably not worth your time to order
Atmosphere: 1
Food: 1
Service: 1
Prism J
I don’t understand what happened here, they slung it in the box, the pizza crust is doughy, you can’t really tell but it looks like a foot print is in the breadsticks.
The African girl was being rude, white girl seemed to dumb to know what’s going on.
I do not recommend going here, they need to close it down.
Maureen F
We ordered lunch for our employees today, only to arrive at 11:00 am to find the store locked and closed? There were no cars in the parking lot and no signs indicating a closure today so I can only assume everyone called in. (We called Pizza Hut's main number and they advised that the store was supposed to be open, but after attempting to reach out themselves, it appeared no one was in. We were also told that in order to receive a refund for our order that we'd need to go to the store another day when they were open to have the matter addressed.)
I understand that things can happen last minute but it's a bit frustrating that we were still able to order online and pay for the order, but now need to make the time to go back to address the issue of a refund.
I recommend calling this location to confirm that someone is in before ordering online.
Service: 1
Aaron Sigman
I went in the 125 S Franklin Pizza Hut today and waited almost an hour for me food , which I did not leave with. When I arrived I was told my order had not even been placed yet I called 20 minutes prior to arriving at the store. I then placed an order inside and was told that there was 6 orders in front of mine, which wasn’t that big of a deal, I then proceeded to watch 13 other customers get served their food and I still hadn’t gotten mine. I asked the cashier where my food was and he proceeded to tell me that my order had been bumped off the screen but wasn’t made. I waited an hour in total for my food and left empty handed. It took the cashier almost 10 mins to get me my refund. Very poor customer service. I will never go here again.
Food: 1
Renee Fowler
Don't try and order a pizza from Pizza hut! It's always a disappointment, From trying to get service to work right to getting your order wrong it never fails
Roger Dale
Parking: The whole lot was empty
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Marinara Dip
Tammy Duke
Do dine in AT ALL!! place is pathetic!
Atmosphere: 1
Food: 1
Service: 1
Randolph Bush
This pizza I just picked up is amazing. Woeza. Great job. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crisp
Leslie Farris
There's no dine in anymore, it was disgusting upon walking in
Atmosphere: 1
Food: 1
Service: 1
Triple 13
They Did A Great Job I Really Recommend The Food Here Is Amazing & Fast Plus Their The Customer Standing Cleff Is
Our pizza wasn't cooked it was actually cold and gross. Tried to call and complain. That's a joke cause couldn't talk to anyone from the store. They wouldn't answer
Atmosphere: 1
Food: 1
Service: 1
Niki Davis
Door dash didn't deliver my order the night before, went inside the next day after work and food was replaced no questions no hassle. Thanks guys
Teaira Strother
Good always nasty ?
Atmosphere: 1
Food: 1
Service: 5
Ellen Maro
This place is so dirty it is scary. No way it passes an actual health inspection.
Atmosphere: 1
Elijah Burgoon
Ordered carryout. They made the wrong thing and burned the cinnamon rolls. They even knew they were obviously visibly burned, but sent them out anyway.
Occasionally we crave pizza hut, but everytime we order we are reminded why we don't frequent.
After waiting more than an hour for food after checking in we were told they missed our order and would have to remake it. We were on lunch at work and couldn't wait, but were told he couldn't issue a refund. Wasted an hour and got no food. This is not the first time our orders have been more than an hour late. Probably not worth your time to order
Atmosphere: 1
Food: 1
Service: 1
I don’t understand what happened here, they slung it in the box, the pizza crust is doughy, you can’t really tell but it looks like a foot print is in the breadsticks.
The African girl was being rude, white girl seemed to dumb to know what’s going on.
I do not recommend going here, they need to close it down.
We ordered lunch for our employees today, only to arrive at 11:00 am to find the store locked and closed? There were no cars in the parking lot and no signs indicating a closure today so I can only assume everyone called in. (We called Pizza Hut's main number and they advised that the store was supposed to be open, but after attempting to reach out themselves, it appeared no one was in. We were also told that in order to receive a refund for our order that we'd need to go to the store another day when they were open to have the matter addressed.)
I understand that things can happen last minute but it's a bit frustrating that we were still able to order online and pay for the order, but now need to make the time to go back to address the issue of a refund.
I recommend calling this location to confirm that someone is in before ordering online.
Service: 1
I went in the 125 S Franklin Pizza Hut today and waited almost an hour for me food , which I did not leave with. When I arrived I was told my order had not even been placed yet I called 20 minutes prior to arriving at the store. I then placed an order inside and was told that there was 6 orders in front of mine, which wasn’t that big of a deal, I then proceeded to watch 13 other customers get served their food and I still hadn’t gotten mine. I asked the cashier where my food was and he proceeded to tell me that my order had been bumped off the screen but wasn’t made. I waited an hour in total for my food and left empty handed. It took the cashier almost 10 mins to get me my refund. Very poor customer service. I will never go here again.
Food: 1
Don't try and order a pizza from Pizza hut! It's always a disappointment, From trying to get service to work right to getting your order wrong it never fails
Parking: The whole lot was empty
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Marinara Dip
Do dine in AT ALL!! place is pathetic!
Atmosphere: 1
Food: 1
Service: 1
This pizza I just picked up is amazing. Woeza. Great job. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crisp
There's no dine in anymore, it was disgusting upon walking in
Atmosphere: 1
Food: 1
Service: 1
They Did A Great Job I Really Recommend The Food Here Is Amazing & Fast Plus Their The Customer Standing Cleff Is
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our pizza wasn't cooked it was actually cold and gross. Tried to call and complain. That's a joke cause couldn't talk to anyone from the store. They wouldn't answer
Atmosphere: 1
Food: 1
Service: 1
Door dash didn't deliver my order the night before, went inside the next day after work and food was replaced no questions no hassle. Thanks guys
Good always nasty ?
Atmosphere: 1
Food: 1
Service: 5
This place is so dirty it is scary. No way it passes an actual health inspection.
Atmosphere: 1
Ordered carryout. They made the wrong thing and burned the cinnamon rolls. They even knew they were obviously visibly burned, but sent them out anyway.
Occasionally we crave pizza hut, but everytime we order we are reminded why we don't frequent.
Atmosphere: 1
Food: 1
Service: 1
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