Saturday, August 9th. 2025 The lady that was working in there was by far the most incompetent person I have ever dealt with. Didn't know how to use the computer and took just shy of 18 minutes to take our order over the phone for three pizzas and some wings. No. Exaggeration almost 18 minutes.. then when I get there to pick it up she said her computer messed up again and she wanted to know what was that order so they had to make the whole thing. She tried to repeat the order to me and it wasn't even close. As I waited another 15 minutes when I got the order. Guess what wrong again?. She obviously didn't know what she was doing and should not have even been there. In the past the food has been decent here and the service has been Fair. So I'll give credit where credit is due. But this experience wasn't just frustrating. It was a master example of incompetence and complete disorganization. You could not try to screw things up as bad as it was. Completely unacceptable. I'm pretty sure for $70 that she didn't even charge me correctly. Hopefully things get better. I'm hesitant to try again.
Atmosphere: 3
Food: 2
Service: 1
Vicki Bradley
I hate the fact stores don't have their own phone to take orders. I don't want to talk to a robot or a recording. Absolutely the worst customer service ever invented.
bnew51768
Great crew tonight! Friendly and made us a very good meal! Well done!
Atmosphere: 5
Food: 5
Service: 5
Zach Kortea
What pizza place closes at 9pm on the weekends? Tried to place an order online and was denied at the end because of the store hours. Guess I'll order some where else.
Dawn Graves
Great vibes
Atmosphere: 5
Food: 5
Service: 5
Isaiah C
The staff are all really nice, the location is convenient, and they always get my order right :)
Pizza Hut in Ellettsville Pizza has been excellent every time I've ordered from this location. The pan crust has been perfect and it's like having a bread stick at the end of your slice. Definitely worth giving them a check and has some great deals in the app!!!
phone called wed. 430pm. 3rd party answers phone, takes order..then tells me store not taking orders online or by phone. went to pizza x much better
Atmosphere: 1
Service: 1
Koren Helms
Tried picking up an order via GrubHub and order wouldn’t show up in their system, waited 15 minutes just to have it canceled, with a dissatisfied customer, the kicker is there were no other orders to be made and 2 employees to make those 0 orders. Pizza Hut, hope you enjoy a negative profit margin.
Atmosphere: 1
Food: 1
Service: 1
Alexis Latchman
Ordered pizza at 10:10pm my son spoke to a man at the store, not a call center went to pick and said they couldn't make our order they are closing, even though ordered 20 minutes before close and it wasn't a call center that we spoke to
Wei Xie
Have been ordering super supreme take out for a while every Saturday. The sole lady there always have the pizza ready on time. The super supreme is really tasty ?
Great pizza, great service, will definitely be coming back over and over again.
Atmosphere: 5
Food: 5
Service: 5
Best customer service in town .
Atmosphere: 5
Food: 5
Service: 5
The people are so very nice here. I recommend this place by all means
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Lover's Pizza, Meat Lover's Pizza
Saturday, August 9th. 2025
The lady that was working in there was by far the most incompetent person I have ever dealt with.
Didn't know how to use the computer and took just shy of 18 minutes to take our order over the phone for three pizzas and some wings. No. Exaggeration almost 18 minutes.. then when I get there to pick it up she said her computer messed up again and she wanted to know what was that order so they had to make the whole thing. She tried to repeat the order to me and it wasn't even close.
As I waited another 15 minutes when I got the order. Guess what wrong again?. She obviously didn't know what she was doing and should not have even been there.
In the past the food has been decent here and the service has been Fair. So I'll give credit where credit is due.
But this experience wasn't just frustrating. It was a master example of incompetence and complete disorganization.
You could not try to screw things up as bad as it was. Completely unacceptable. I'm pretty sure for $70 that she didn't even charge me correctly.
Hopefully things get better. I'm hesitant to try again.
Atmosphere: 3
Food: 2
Service: 1
I hate the fact stores don't have their own phone to take orders. I don't want to talk to a robot or a recording. Absolutely the worst customer service ever invented.
Great crew tonight! Friendly and made us a very good meal! Well done!
Atmosphere: 5
Food: 5
Service: 5
What pizza place closes at 9pm on the weekends? Tried to place an order online and was denied at the end because of the store hours. Guess I'll order some where else.
Great vibes
Atmosphere: 5
Food: 5
Service: 5
The staff are all really nice, the location is convenient, and they always get my order right :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Baked Chicken Alfredo Pasta, Breadsticks
Pizza Hut in Ellettsville Pizza has been excellent every time I've ordered from this location. The pan crust has been perfect and it's like having a bread stick at the end of your slice. Definitely worth giving them a check and has some great deals in the app!!!
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Restaurantji Recommends
Been a long time since I had pizza hut. Everything came out great. Best economy pizza in a while.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Lover's Pizza, Boneless Wings
phone called wed. 430pm. 3rd party answers phone, takes order..then tells me store not taking orders online or by phone. went to pizza x much better
Atmosphere: 1
Service: 1
Tried picking up an order via GrubHub and order wouldn’t show up in their system, waited 15 minutes just to have it canceled, with a dissatisfied customer, the kicker is there were no other orders to be made and 2 employees to make those 0 orders. Pizza Hut, hope you enjoy a negative profit margin.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza at 10:10pm my son spoke to a man at the store, not a call center went to pick and said they couldn't make our order they are closing, even though ordered 20 minutes before close and it wasn't a call center that we spoke to
Have been ordering super supreme take out for a while every Saturday. The sole lady there always have the pizza ready on time. The super supreme is really tasty ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
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