We went out of our way to go to this location so we could buy alcohol with our dinner. After making the purchase we were informed there wasn’t a manager on duty with a liquor license to serve it. We waited 20 minutes for our food. When we first arrived we asked for our table to be wiped off and it never happened so we used napkins when we finally got our food. They also ran out of straws. Won’t be returning.
Atmosphere: 1
Food: 4
Service: 2
Tyler Smith
I went to pickup an order that I placed 30 Minutes prior for pickup at 7:15. There was no one working the front counter, when someone finally came up to the register @ 7:35, I asked for a refund, when the manager arrive he stated that he couldn’t give me a refund I said okay then I’d like my food, I ordered it for 7:15 so I could grab it and go! Manager REFUSED to give me my money back and stated I can do it online in the app, (the manager also didn’t offer to help, and also stated it would be 24 HR… Which it DOES NOT give you the option to do, I explained this they told me to leave or they were calling the police, I said go ahead, I called them also! Funny thing is WHEN I SAW THE COPS PULL UP, the food came out, I explained the situation to the police, I showed him that it didn’t let me ask to cancel, mind you the order still showed in process, so I ended up taking the food at 7:50… The store was nasty, the employees were not in uniform nor meeting health code violations, (see photos), then Taco Bell TRESPASSED ME, for asking for my money or food…. DONT WORRY I WILL NOT BE GOING BACK TO TACO BELL ANY LOCATION, EVER! I WILL ALSO BE CONTACTING CORPORATE, AS WELL AS PUBLIC RELATIONS!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
Chrissy Murphy
If you don't know where the building is.You will pass it right by!
Atmosphere: 4
Food: 5
Service: 4
Leo Lin
Horrible experience…probably one of the worst Taco Bell’s I’ve ever been to. The food was horrible and the taco shells were expired and had an repulsive taste and smell.
Atmosphere: 1
Food: 1
Service: 1
Lilly Brown
The service was DREADFUL. The person that helped me was extremely rude to the point that I ended up leaving instead (he had a ponytail if that helps as an identifier for someone in the future). I understand when there are less people working it can be stressful. HOWEVER, that does not give him the right to speak to me the way he did when I approached him with nothing but respect. If I am being completely honest, absolutely anyone that has ever worked in customer service would be APPALLED at the way I was treated. As a massive tacobell fan I hate to say it but I am very disappointed in my experience at this particular location.
Atmosphere: 1
Food: 1
Service: 1
Jon Laucella
I was told to leave the lobby after entering. I then waited a half hour for my food outside before asking about the progrsss of my order. I was told when I asked that my name would be added to the bottom of a paper list the manager was keeping for doing orders. He said they only have 4 people working. I could see the kitchen clearly through the windows. I saw 2 people making food and 2 people watching. I am writing this now with my food being 40 minutes after the estimated ready time. I was told they could not cancel my order. Your app does not allow me to do so either. There were also only about 10 people waiting for food. The main issue is that they were slow, not busy. Worst restaurant experience of my life.
Edit: finally got my food over an hour after ordering. It was cold and missing multiple ingredients.
Atmosphere: 1
Food: 1
Service: 1
Owen Shaw
Good service
Kayla Rose
i’m not one to leave reviews especially bad ones but oh my goodness. ordered a doordash order at 12:00 and it said it would be delivered at 12:40 at the latest. by 12:40 my food wasn’t even made and when i called to ask if they got the order they hung up on me without saying a word. called again at 1:15 and they hung up again. needless to say i cancelled my order.
Atmosphere: 1
Food: 1
Service: 1
A Seeber
The 3.9 star rating is generous for this location. I’ve gone here several times since it opened, but the terrible service has actually lead to me getting food elsewhere more often than I used to. No one can be blamed but management for neglecting to do their jobs. The issues this place has either don’t get fixed or take way too long to be dealt with.
Here’s today’s terrible service…
3 small pieces of steak in my cantina street chalupa.
Crispy
They don't serve half the drinks because they don't have a hard liquor license. That's the whole point of coming here is the boozy drinks... such a bummer. Also, the tables and floors are sticky and not even just wiped down in the slightest. Wait time and food was as expected for a Taco Bell, but everything else was not good at all. Will Not Return
Food is hot and care is taken that each item is accounted for
Atmosphere: 5
Food: 5
Service: 4
kunchoktashii
A nice taco bell? Indeed!
Atmosphere: 5
Food: 5
Service: 5
Katie Laughlin
I just left this location and I’m just hurt that we added sour cream to 5 of our items which is around 80 cents each and didn’t get it on any of them. The guy at the counter even said “We didn’t add it to the stackers but we put a big cup of sour cream in there”. Ok fine I really would prefer it inside but at least we got a cup. Get home and no cup. Just sad really looking forward to that.
Rene Aguirre
Kirkwood has nothing on this location, truly the taco bell goats of Bloomington
We went out of our way to go to this location so we could buy alcohol with our dinner. After making the purchase we were informed there wasn’t a manager on duty with a liquor license to serve it. We waited 20 minutes for our food. When we first arrived we asked for our table to be wiped off and it never happened so we used napkins when we finally got our food. They also ran out of straws. Won’t be returning.
Atmosphere: 1
Food: 4
Service: 2
I went to pickup an order that I placed 30
Minutes prior for pickup at 7:15.
There was no one working the front counter, when someone finally came up to the register @ 7:35, I asked for a refund, when the manager arrive he stated that he couldn’t give me a refund I said okay then I’d like my food, I ordered it for 7:15 so I could grab it and go! Manager REFUSED to give me my money back and stated I can do it online in the app, (the manager also didn’t offer to help, and also stated it would be 24 HR… Which it DOES NOT give you the option to do, I explained this they told me to leave or they were calling the police, I said go ahead, I called them also!
Funny thing is WHEN I SAW THE COPS PULL UP, the food came out, I explained the situation to the police, I showed him that it didn’t let me ask to cancel, mind you the order still showed in process, so I ended up taking the food at 7:50… The store was nasty, the employees were not in uniform nor meeting health code violations, (see photos), then Taco Bell TRESPASSED ME, for asking for my money or food….
DONT WORRY I WILL NOT BE GOING BACK TO TACO BELL ANY LOCATION, EVER! I WILL ALSO BE CONTACTING CORPORATE, AS WELL AS PUBLIC RELATIONS!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco
If you don't know where the building is.You will pass it right by!
Atmosphere: 4
Food: 5
Service: 4
Horrible experience…probably one of the worst Taco Bell’s I’ve ever been to. The food was horrible and the taco shells were expired and had an repulsive taste and smell.
Atmosphere: 1
Food: 1
Service: 1
The service was DREADFUL. The person that helped me was extremely rude to the point that I ended up leaving instead (he had a ponytail if that helps as an identifier for someone in the future). I understand when there are less people working it can be stressful. HOWEVER, that does not give him the right to speak to me the way he did when I approached him with nothing but respect. If I am being completely honest, absolutely anyone that has ever worked in customer service would be APPALLED at the way I was treated. As a massive tacobell fan I hate to say it but I am very disappointed in my experience at this particular location.
Atmosphere: 1
Food: 1
Service: 1
I was told to leave the lobby after entering. I then waited a half hour for my food outside before asking about the progrsss of my order. I was told when I asked that my name would be added to the bottom of a paper list the manager was keeping for doing orders. He said they only have 4 people working. I could see the kitchen clearly through the windows. I saw 2 people making food and 2 people watching. I am writing this now with my food being 40 minutes after the estimated ready time. I was told they could not cancel my order. Your app does not allow me to do so either. There were also only about 10 people waiting for food. The main issue is that they were slow, not busy. Worst restaurant experience of my life.
Edit: finally got my food over an hour after ordering. It was cold and missing multiple ingredients.
Atmosphere: 1
Food: 1
Service: 1
Good service
i’m not one to leave reviews especially bad ones but oh my goodness. ordered a doordash order at 12:00 and it said it would be delivered at 12:40 at the latest. by 12:40 my food wasn’t even made and when i called to ask if they got the order they hung up on me without saying a word. called again at 1:15 and they hung up again. needless to say i cancelled my order.
Atmosphere: 1
Food: 1
Service: 1
The 3.9 star rating is generous for this location. I’ve gone here several times since it opened, but the terrible service has actually lead to me getting food elsewhere more often than I used to. No one can be blamed but management for neglecting to do their jobs. The issues this place has either don’t get fixed or take way too long to be dealt with.
Here’s today’s terrible service…
3 small pieces of steak in my cantina street chalupa.
They don't serve half the drinks because they don't have a hard liquor license. That's the whole point of coming here is the boozy drinks... such a bummer. Also, the tables and floors are sticky and not even just wiped down in the slightest. Wait time and food was as expected for a Taco Bell, but everything else was not good at all. Will Not Return
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
99% sure this place gave me food poisoning
Food is hot and care is taken that each item is accounted for
Atmosphere: 5
Food: 5
Service: 4
A nice taco bell? Indeed!
Atmosphere: 5
Food: 5
Service: 5
I just left this location and I’m just hurt that we added sour cream to 5 of our items which is around 80 cents each and didn’t get it on any of them. The guy at the counter even said “We didn’t add it to the stackers but we put a big cup of sour cream in there”. Ok fine I really would prefer it inside but at least we got a cup. Get home and no cup. Just sad really looking forward to that.
Kirkwood has nothing on this location, truly the taco bell goats of Bloomington
Atmosphere: 5
Food: 5
Service: 5
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