Why do your past employees report their payroll checks continuously bounced? 🤔 Sounds like theft.
Barb Summers
I purchased cakes from classic cakes for many many many years when my children were smaller and then into adulthood for birthdays, graduations, and other events. The cakes were always delicious and beautiful however, there is one designer that does not listen to what you ask for. When you tell her, the team colors are red, she made the cake green. When I told her I needed a sculpture of a specific dog and even sent a picture she made it anything but that dog. I realize that a certain amount of artistic license goes into this, but there were at least 10 times when the cakes were not what was ordered, and I didn’t say anything because I needed to pick them up and take them to the event the day that I picked them up and what do you do when the cake is wrong and you need it that day? Everybody said the cakes tasted good so we were fine, but it is disappointing to not get what you ordered.
Heather Lopez
Never responded to my inquiry for a quote. I received a thank you email stating that they would get back to me and never did. This was over 3 weeks ago. There is something going on with this company, things have drastically changed since changing ownership.
Rhyanne
Our wedding cake from Classic Cakes was beautifully done just the way we wanted it to look. The details were perfect, and the custom gum paste flowers were a great alternative to real flowers. We also received a lot of compliments from our guests on how delicious it was! During our tasting, we couldn’t choose just one flavor, so we were very happy to be able to pick two (classic white and red velvet). Both were very fresh and tasty!
There was a little difficulty with communication via e-mail, but Megan is a hard worker and her dedication to her business does not go unnoticed. The final product definitely did not fall short of our expectations. We would recommend Classic Cakes for any cake needs!
Eddie bankhead
We had a Cake tasting in preparation for an upcoming Graduation Open house. They make my wedding Cake and just as expected we experienced the best customer service, extremely great tasting Cake (best in Indy) and wonderful atmosphere
Danette H'Bey
It was great & tasty!
Chris Kelly
Megan and her team are amazing! They created a birthday cake for my wife that was simply stunning. Their attention to detail is second to none. Do yourself a favor and go to Classic Cakes. I promise you will not be disappointed.
Jill Pittman
I asked for cupcakes with spring flowers for a bridal shower. They were absolutely gorgeous and yummy too!
Sarah Hanson
We used classic cakes for our wedding in January. Their cake and cupcakes they made for us tasted absolutely amazing! All our guests really enjoyed their products. That being said, our complaints revolve around the owner, who we were in contact with the whole time leading up to the wedding. First, communication with Megan was subpar and unprofessional, and required many follow-up emails on our end to get a response. When we were finalizing numbers to make our payment, we had no response from her for a week. So we sent a follow-up email, and it took another 4 days to receive a response that had incorrect information in it. We corrected her 2 days later due to a holiday and then she responded demanding a payment by the end of that day, even though it was her fault the process took that long. Second, while planning numbers and budget, Megan did not have a very organized system to make it clear. This resulted in us having to do a lot of work on our end to crunch numbers and guess how much we needed along with the total payment. This caused us unnecessary stress and work on our end, when we were supposed to be the clients. Finally, on the day of our wedding, we were informed to place our cake decorations on the table for them to place on the cake when they arrived. We did just that, however, our cake was not decorated correctly, resulting in it looking unfinished. This is frustrating when Megan was given a picture of what the cake was supposed to look like. We do love Classic Cakes' products, but we hope they take this feedback into consideration when working with future clients.
TLDR - Cake was amazing. Customer service is not.
Steven G
I love working with Megan and Classic Cakes. Helpful, friendly, & quick to reply to emails. Always feels like we get more for our money than is charged. I’ll send in a photo or an idea and they blow it out of the water every time!
We paid over $100 for an anniversary cake for my wife’s parents’ anniversary party 2 1/2 hours away. We were told it would be ready at 4:00. It wasn’t. We had to sit there almost 45 minutes while someone quickly threw one together for us. No discount/coupon/anything was offered for our inconvenience. When we took it out of the box, there was a big bubble on the side where the icing was coming off the cake. It was pretty good cake, but the icing is too sweet and it’s not THAT much better than something you get a Kroger. It was prettier though (minus the hole in the side). I expected a higher level of service for the price we paid, but that was just not the case. I would recommend going somewhere else.
Catherine Patterson
The hours have changed. Walk in only on Saturday from 10am to 12pm. You must place orders on their website or schedule an in person appointment at the store.
Molly McKenna Inglish
Classic Cakes is a fixture in Carmel and makes some of the best cakes and cupcakes I’ve ever had. I recently had an experience at the store that touched my heart, and I will never forget the kindness I was shown. I cannot recommend this business enough.
Paige Hicks
The best cakes in the Indy area! My go to whenever I need a cake. They are so friendly and accommodating and always help me when I am a little late to order. Very grateful for this bakery!
Drove out of my way to get cupcakes to find a sign on the door that says closed by appointment only. I called prior to driving over here and the message said come on over there are ALWAYS cupcakes in the card to choose from. Trying to support small businesses but will go to national chain that doesn’t close like this.
Why do your past employees report their payroll checks continuously bounced? 🤔 Sounds like theft.
I purchased cakes from classic cakes for many many many years when my children were smaller and then into adulthood for birthdays, graduations, and other events. The cakes were always delicious and beautiful however, there is one designer that does not listen to what you ask for. When you tell her, the team colors are red, she made the cake green. When I told her I needed a sculpture of a specific dog and even sent a picture she made it anything but that dog. I realize that a certain amount of artistic license goes into this, but there were at least 10 times when the cakes were not what was ordered, and I didn’t say anything because I needed to pick them up and take them to the event the day that I picked them up and what do you do when the cake is wrong and you need it that day? Everybody said the cakes tasted good so we were fine, but it is disappointing to not get what you ordered.
Never responded to my inquiry for a quote. I received a thank you email stating that they would get back to me and never did. This was over 3 weeks ago. There is something going on with this company, things have drastically changed since changing ownership.
Our wedding cake from Classic Cakes was beautifully done just the way we wanted it to look. The details were perfect, and the custom gum paste flowers were a great alternative to real flowers. We also received a lot of compliments from our guests on how delicious it was! During our tasting, we couldn’t choose just one flavor, so we were very happy to be able to pick two (classic white and red velvet). Both were very fresh and tasty!
There was a little difficulty with communication via e-mail, but Megan is a hard worker and her dedication to her business does not go unnoticed. The final product definitely did not fall short of our expectations. We would recommend Classic Cakes for any cake needs!
We had a Cake tasting in preparation for an upcoming Graduation Open house. They make my wedding Cake and just as expected we experienced the best customer service, extremely great tasting Cake (best in Indy) and wonderful atmosphere
It was great & tasty!
Megan and her team are amazing! They created a birthday cake for my wife that was simply stunning. Their attention to detail is second to none. Do yourself a favor and go to Classic Cakes. I promise you will not be disappointed.
I asked for cupcakes with spring flowers for a bridal shower. They were absolutely gorgeous and yummy too!
We used classic cakes for our wedding in January. Their cake and cupcakes they made for us tasted absolutely amazing! All our guests really enjoyed their products. That being said, our complaints revolve around the owner, who we were in contact with the whole time leading up to the wedding. First, communication with Megan was subpar and unprofessional, and required many follow-up emails on our end to get a response. When we were finalizing numbers to make our payment, we had no response from her for a week. So we sent a follow-up email, and it took another 4 days to receive a response that had incorrect information in it. We corrected her 2 days later due to a holiday and then she responded demanding a payment by the end of that day, even though it was her fault the process took that long. Second, while planning numbers and budget, Megan did not have a very organized system to make it clear. This resulted in us having to do a lot of work on our end to crunch numbers and guess how much we needed along with the total payment. This caused us unnecessary stress and work on our end, when we were supposed to be the clients. Finally, on the day of our wedding, we were informed to place our cake decorations on the table for them to place on the cake when they arrived. We did just that, however, our cake was not decorated correctly, resulting in it looking unfinished. This is frustrating when Megan was given a picture of what the cake was supposed to look like. We do love Classic Cakes' products, but we hope they take this feedback into consideration when working with future clients.
TLDR - Cake was amazing. Customer service is not.
I love working with Megan and Classic Cakes. Helpful, friendly, & quick to reply to emails. Always feels like we get more for our money than is charged. I’ll send in a photo or an idea and they blow it out of the water every time!
Restaurantji Recommends
We paid over $100 for an anniversary cake for my wife’s parents’ anniversary party 2 1/2 hours away. We were told it would be ready at 4:00. It wasn’t. We had to sit there almost 45 minutes while someone quickly threw one together for us. No discount/coupon/anything was offered for our inconvenience. When we took it out of the box, there was a big bubble on the side where the icing was coming off the cake. It was pretty good cake, but the icing is too sweet and it’s not THAT much better than something you get a Kroger. It was prettier though (minus the hole in the side). I expected a higher level of service for the price we paid, but that was just not the case. I would recommend going somewhere else.
The hours have changed. Walk in only on Saturday from 10am to 12pm. You must place orders on their website or schedule an in person appointment at the store.
Classic Cakes is a fixture in Carmel and makes some of the best cakes and cupcakes I’ve ever had. I recently had an experience at the store that touched my heart, and I will never forget the kindness I was shown. I cannot recommend this business enough.
The best cakes in the Indy area! My go to whenever I need a cake. They are so friendly and accommodating and always help me when I am a little late to order. Very grateful for this bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake Tasting, Wedding Cake, Birthday Cake, Cupcake
Drove out of my way to get cupcakes to find a sign on the door that says closed by appointment only. I called prior to driving over here and the message said come on over there are ALWAYS cupcakes in the card to choose from. Trying to support small businesses but will go to national chain that doesn’t close like this.
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