Not only is the food a step above what you see in any other fast food place, but the service is as well. They are very friendly the entire time and knowledgeable with their recommendations. They are quick, accurate, and efficient with their service. My order is hardly ever wrong, but if it is, I trust that they will take care of me. The dining room is always clean and lively, and their outdoor seating is very nice. Would highly recommend this location to anybody.
Atmosphere: 5
Food: 5
Service: 5
Aislinn Satu
Amazing incredible the boss guy knows everyone name and it’s like family, not really a fast food place it’s an excellent experience. He knows all his co workers, customers, their families they are super outgoing, outstanding, incredibly beautiful. It almost made me cry how beautiful clean friendly happy people are here.
Atmosphere: 5
Food: 5
Service: 5
Mace Chope (MaceChope495)
Food was good, but not amazing this time.
Took a while to get my food even though there were roughly 2 people in the drive through (not sure about inside or how many workers there were)
Atmosphere: 5
Food: 4
Service: 4
Purcraftea
First time eating at Culver’s and the burgers were phenomenal!
Atmosphere: 4
Food: 5
Service: 5
Laila F
I have lost my appetite too many times to count at this Culver’s. I use to come multiple times a week because the food was always fresh and delicious. I am not sure if management changed but the past few months i stopped coming and I decided to come back today. I use to get a cheeseburger and over three different times after waiting for 20 minutes, when I get it they put cheese curds on top and then the cheeseburger is actually cold to the touch…. Today I ordered cheese curds. When you bite into it, it feels like i am just eating hard cardboard and oil. All of the cheese curds seemed to be frying all day and were hard and barely any cheese. Not sure why service has gone down but it is honestly frustrating. I have called to speak with the manager a while ago but clearly its just going downhill still.
Atmosphere: 1
Food: 1
Service: 1
De Moo
When my doordasher went to pick up the food, they only gave my dasher the drink and not my food please tell YOUR EMPLOYEES to DOUBLE CHECK AND give them the food and drinks that comes with it
Service: 1
MidwestTraveler
I don’t get the hype, tried it several times. The burgers are sloppily made and taste average. The milkshakes are inconsistent The drive-through is inefficient.
Atmosphere: 3
Food: 1
Service: 3
Rick
Just stopped by to pick up a sandwich for lunch. Quick service and food was excellent.
Atmosphere: 5
Food: 5
Service: 5
Meda Wara
The food was good, normal Culver’s, and the staff was friendly. What I did not care for was that about 20 minutes before closing they shut down and locked the soda machines, both in the dining room and at the drive thru. What confused me was that there were still cars in the drive thru and people were still walking in. Were they telling customers they were closed 15 to 20 minutes before the posted closing time?
I asked for a refill and the cashier/crew member got it for me after tracking down the keys. A guy who was cleaning up said, “We are cleaning up now and that is why the machine is not working.” I said, “That is fine, but you are still open.”
I understand wanting to clean up and get out the door quickly, but if it is during posted open hours I really do not like a lot of cleaning going on while I am eating. The staff were friendly though.
Atmosphere: 3
Food: 5
Service: 5
Rem Lab
Horrible service in the drive through. They refused to get us ketchup because we didn't ask when ordering.
Mark Ford and his team makes Culver's look even better. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Benz Farm
Love this place, their staff is welcoming and professional!
Atmosphere: 5
Food: 5
Service: 5
Ush Patel
We're regular customers at the Carmel Culvers or when we're on a trip. We ordered two fish sandwiches, and were disappointed with the large onion rings as the box was large but quantity of rings was a small size; we make our own French fries when ordering carry out at home as the Culvers fries are not even comparable to Mickey'Ds fries and obviously frozen, dry and bland. Wish they had seasoned fries or sweet potato fries. My husband ordered a concrete mix frozen custard with peaches and (Hershey) heath bars but was told they didn't have the Hershey as shown on the website, and got dove instead and it was grainy, 'muddy' and visibly unappetizing and the peach was hardly visible in the murky mix. When I called and requested a refund for the frozen custard, and explained that the lady taking the order said they didn't have the Hershey's heath bar and she didn't seem to comprehend or be able to communicate clearly while taking the order, the supposed manager was rude on the phone and called me mean for complaining. She expected me to go back for a refund or a free custard, expecting me to drive 30 to 40 mins there and back on a Friday night, and she should have credited my card for $5 instead of being argumentative, rude and unapologetic, and that is extremely poor customer service, unlike other Culvers I've eaten at or previously experienced. I tipped the cashier $5 at a Culvers en route from NY just last week for being so pleasant. So , IMHO in a service based industry whether it's fine dining, or casual, cashiers or servers should strive to be polite, and familiar with the menu, and be able to speak basic English, and especially a manager who the lady on the phone said she was, and he or she should train her staff/servers properly and lead by example and communicate politely with customers without an attitude, and resolve matters amicably. Why should a customer pay for a poor experience be it $5 or $50?And servers should learn to speak basic English so they don't make mistakes. I don't normally complain, but this was disappointing and the so-called manager's rude response and unapologetic attitude was tacky and unacceptable, otherwise I would not have bothered to post this review. Perhaps feedback will benefit the owner/Franchisee to ensure a better customer experience.
Not only is the food a step above what you see in any other fast food place, but the service is as well. They are very friendly the entire time and knowledgeable with their recommendations. They are quick, accurate, and efficient with their service. My order is hardly ever wrong, but if it is, I trust that they will take care of me. The dining room is always clean and lively, and their outdoor seating is very nice. Would highly recommend this location to anybody.
Atmosphere: 5
Food: 5
Service: 5
Amazing incredible the boss guy knows everyone name and it’s like family, not really a fast food place it’s an excellent experience. He knows all his co workers, customers, their families they are super outgoing, outstanding, incredibly beautiful. It almost made me cry how beautiful clean friendly happy people are here.
Atmosphere: 5
Food: 5
Service: 5
Food was good, but not amazing this time.
Took a while to get my food even though there were roughly 2 people in the drive through (not sure about inside or how many workers there were)
Atmosphere: 5
Food: 4
Service: 4
First time eating at Culver’s and the burgers were phenomenal!
Atmosphere: 4
Food: 5
Service: 5
I have lost my appetite too many times to count at this Culver’s. I use to come multiple times a week because the food was always fresh and delicious. I am not sure if management changed but the past few months i stopped coming and I decided to come back today. I use to get a cheeseburger and over three different times after waiting for 20 minutes, when I get it they put cheese curds on top and then the cheeseburger is actually cold to the touch…. Today I ordered cheese curds. When you bite into it, it feels like i am just eating hard cardboard and oil. All of the cheese curds seemed to be frying all day and were hard and barely any cheese. Not sure why service has gone down but it is honestly frustrating. I have called to speak with the manager a while ago but clearly its just going downhill still.
Atmosphere: 1
Food: 1
Service: 1
When my doordasher went to pick up the food, they only gave my dasher the drink and not my food please tell YOUR EMPLOYEES to DOUBLE CHECK AND give them the food and drinks that comes with it
Service: 1
I don’t get the hype, tried it several times. The burgers are sloppily made and taste average. The milkshakes are inconsistent The drive-through is inefficient.
Atmosphere: 3
Food: 1
Service: 3
Just stopped by to pick up a sandwich for lunch. Quick service and food was excellent.
Atmosphere: 5
Food: 5
Service: 5
The food was good, normal Culver’s, and the staff was friendly. What I did not care for was that about 20 minutes before closing they shut down and locked the soda machines, both in the dining room and at the drive thru. What confused me was that there were still cars in the drive thru and people were still walking in. Were they telling customers they were closed 15 to 20 minutes before the posted closing time?
I asked for a refill and the cashier/crew member got it for me after tracking down the keys. A guy who was cleaning up said, “We are cleaning up now and that is why the machine is not working.” I said, “That is fine, but you are still open.”
I understand wanting to clean up and get out the door quickly, but if it is during posted open hours I really do not like a lot of cleaning going on while I am eating. The staff were friendly though.
Atmosphere: 3
Food: 5
Service: 5
Horrible service in the drive through. They refused to get us ketchup because we didn't ask when ordering.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Mark Ford and his team makes Culver's look even better. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Love this place, their staff is welcoming and professional!
Atmosphere: 5
Food: 5
Service: 5
We're regular customers at the Carmel Culvers or when we're on a trip.
We ordered two fish sandwiches, and were disappointed with the large onion rings as the box was large but quantity of rings was a small size; we make our own French fries when ordering carry out at home as the Culvers fries are not even comparable to Mickey'Ds fries and obviously frozen, dry and bland. Wish they had seasoned fries or sweet potato fries.
My husband ordered a concrete mix frozen custard with peaches and (Hershey) heath bars but was told they didn't have the Hershey as shown on the website, and got dove instead and it was grainy, 'muddy' and visibly unappetizing and the peach was hardly visible in the murky mix.
When I called and requested a refund for the frozen custard, and explained that the lady taking the order said they didn't have the Hershey's heath bar and she didn't seem to comprehend or be able to communicate clearly while taking the order, the supposed manager was rude on the phone and called me mean for complaining. She expected me to go back for a refund or a free custard, expecting me to drive 30 to 40 mins there and back on a Friday night, and she should have credited my card for $5 instead of being argumentative, rude and unapologetic, and that is extremely poor customer service, unlike other Culvers I've eaten at or previously experienced. I tipped the cashier $5 at a Culvers en route from NY just last week for being so pleasant. So , IMHO in a service based industry whether it's fine dining, or casual, cashiers or servers should strive to be polite, and familiar with the menu, and be able to speak basic English, and especially a manager who the lady on the phone said she was, and he or she should train her staff/servers properly and lead by example and communicate politely with customers without an attitude, and resolve matters amicably. Why should a customer pay for a poor experience be it $5 or $50?And servers should learn to speak basic English so they don't make mistakes.
I don't normally complain, but this was disappointing and the so-called manager's rude response and unapologetic attitude was tacky and unacceptable, otherwise I would not have bothered to post this review.
Perhaps feedback will benefit the owner/Franchisee to ensure a better customer experience.
Food: 4
Service: 2
Amazing burgers, amazing custard, amazing service.
Atmosphere: 5
Food: 5
Service: 5
As always, excellent food and service, the best ?
Atmosphere: 5
Food: 5
Service: 5
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