In spite of some statements that Jack's had deteriorated on quality, I found your donuts to be superb and will definitely be back
CBE
Donuts were great as always. Service was terrible. Server did not respond to greetings or questions. Go to an alternate location if you can.
Deb Burdick
Sadly, donuts were stale :(
sarah zofkie
I stopped in this morning 5/6 because I read that Jacks carried gluten free donuts. The women behind the counter was immediatly irritated when i asked for them. She did not tell me what kind they had just put them in a bag and handed them to me. I ordered coffee as well and opened the bag while I was making it. The donuts were frozen solid. I told her I did not want them. She said she could not give me my money back. I then asked if I could trade for regular donuts and at first she said no since the price is not the same. I stood there since I was not leaving with no donuts, so she agreed to give me six regular donuts. Long story short whoever hired this women who said her name was Keish should rethink it. There was another women in the store who left when she heard the way she was talking to me. Im sure it takes alot of donut sales to keep the doors open and with someone like that behind your counter you will be out of business soon.
Craig Yambrick
Ordered through Door Dash. The order was 100% wrong. After literally fifteen attempts to reach Jack's by phone, it was explained to me that they were out of everything we ordered, so they took it upon themselves to substitute. Ok. But when I explained that we were unhappy with the substitutions, and that we would like a refund (it was a sizeable order), they said there was nothing they could do; that we needed to contact Door Dash...for Jack's mistake. Their donuts are delicious, but their service is questionable. I wouldn't recommend ordering online. In fact, it will be Titus for me from now on.
Jan Anderson
So jacks is back to making scratch made donuts in house! They are so large and so good. You need to check them out. You won’t be disappointed.
Brandon Fleckenstein
Went here today. Been a while, it seemed slow. Hope you stay in business
Luke Everett
I order donuts for my customers here periodically and the lady that works there in the mornings isn't very kind, especially when I place a large order. I understand she probably woke up at 3am, but it's hard for me to support the lack of customer service. I prefer to order from the Brownsburg, InTech, or Kokomo stores.
Atmosphere: 4
Food: 4
Service: 1
Sterling Sharpe
The African American lady working the counter was rude and inpatient and made me feel rushed and unwelcomed. Will not be returning if it means dealing with her again.
Atmosphere: 3
Food: 4
Service: 1
Raymon Johnson
This was my first time at jacks wasn't impressed at all the donuts taste like they just took them out the freezer and the coffee was cold 😐 should have went to Walmarts instead had to toss the coffee and donuts 🍩 just simply terrible. Definitely will not be going back.
I have NEVER BEEN TREATED SO RUDE by an employee like I did today. I will never go to jacks again... the women was so rude I walked out without any donuts.. I ended going to a wonderful donut shop in Nora and I'm so glad I did.... Jacks... you better shape up cause there a lot of other places that are 100% better than you
Atmosphere: 2
Service: 1
Ruth Sikota
Customer service could be a bit better. Both times I have been there stood there for a few minutes before anyone acknowledged my presence. But that’s something that can improve overall love the donuts?
Atmosphere: 5
Food: 5
Service: 4
Michael Sproule
The pleasant young lady at the counter was so kind and helpful. The donuts are a good deal and delicious, especially the apple fritter!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Doughnut
Sidney Weaver
Went in this morning and the lady was very rude, unwelcoming, and off putting. Nobody was at the counter when I walked in so I waited for a few minutes for her to come out. She seemed annoyed I was even there and continued to huff and puff while she waited on me. She very rudely snapped at me when I pointed at a doughnut I wanted saying she couldn’t see where I was pointing. I have been here twice before and gotten excellent service with very nice people behind the counter so this took me aback. Arrived in a good mood and left it a bad one due to this lady’s blatant annoyance and terrible attitude.
Service: 1
kisoo yoon
The service of the small store staff is friendly and good. The store is old, but it is still a good store.
In spite of some statements that Jack's had deteriorated on quality, I found your donuts to be superb and will definitely be back
Donuts were great as always. Service was terrible. Server did not respond to greetings or questions. Go to an alternate location if you can.
Sadly, donuts were stale :(
I stopped in this morning 5/6 because I read that Jacks carried gluten free donuts. The women behind the counter was immediatly irritated when i asked for them. She did not tell me what kind they had just put them in a bag and handed them to me. I ordered coffee as well and opened the bag while I was making it. The donuts were frozen solid. I told her I did not want them. She said she could not give me my money back. I then asked if I could trade for regular donuts and at first she said no since the price is not the same. I stood there since I was not leaving with no donuts, so she agreed to give me six regular donuts. Long story short whoever hired this women who said her name was Keish should rethink it. There was another women in the store who left when she heard the way she was talking to me. Im sure it takes alot of donut sales to keep the doors open and with someone like that behind your counter you will be out of business soon.
Ordered through Door Dash. The order was 100% wrong. After literally fifteen attempts to reach Jack's by phone, it was explained to me that they were out of everything we ordered, so they took it upon themselves to substitute. Ok. But when I explained that we were unhappy with the substitutions, and that we would like a refund (it was a sizeable order), they said there was nothing they could do; that we needed to contact Door Dash...for Jack's mistake.
Their donuts are delicious, but their service is questionable. I wouldn't recommend ordering online. In fact, it will be Titus for me from now on.
So jacks is back to making scratch made donuts in house! They are so large and so good. You need to check them out. You won’t be disappointed.
Went here today. Been a while, it seemed slow. Hope you stay in business
I order donuts for my customers here periodically and the lady that works there in the mornings isn't very kind, especially when I place a large order. I understand she probably woke up at 3am, but it's hard for me to support the lack of customer service. I prefer to order from the Brownsburg, InTech, or Kokomo stores.
Atmosphere: 4
Food: 4
Service: 1
The African American lady working the counter was rude and inpatient and made me feel rushed and unwelcomed. Will not be returning if it means dealing with her again.
Atmosphere: 3
Food: 4
Service: 1
This was my first time at jacks wasn't impressed at all the donuts taste like they just took them out the freezer and the coffee was cold 😐 should have went to Walmarts instead had to toss the coffee and donuts 🍩 just simply terrible. Definitely will not be going back.
Atmosphere: 5
Food: 2
Service: 3
Restaurantji Recommends
I have NEVER BEEN TREATED SO RUDE by an employee like I did today. I will never go to jacks again... the women was so rude I walked out without any donuts.. I ended going to a wonderful donut shop in Nora and I'm so glad I did.... Jacks... you better shape up cause there a lot of other places that are 100% better than you
Atmosphere: 2
Service: 1
Customer service could be a bit better. Both times I have been there stood there for a few minutes before anyone acknowledged my presence. But that’s something that can improve overall love the donuts?
Atmosphere: 5
Food: 5
Service: 4
The pleasant young lady at the counter was so kind and helpful. The donuts are a good deal and delicious, especially the apple fritter!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Apple Fritter, Doughnut
Went in this morning and the lady was very rude, unwelcoming, and off putting. Nobody was at the counter when I walked in so I waited for a few minutes for her to come out. She seemed annoyed I was even there and continued to huff and puff while she waited on me. She very rudely snapped at me when I pointed at a doughnut I wanted saying she couldn’t see where I was pointing. I have been here twice before and gotten excellent service with very nice people behind the counter so this took me aback. Arrived in a good mood and left it a bad one due to this lady’s blatant annoyance and terrible attitude.
Service: 1
The service of the small store staff is friendly and good. The store is old, but it is still a good store.
Atmosphere: 4
Food: 4
Service: 5
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