Today, April 10th, Worst KFC Experience I ever had. Understaffed and the environment was very negative. I ended up getting a refund and eating elsewhere. Working prior foodservice before joining the army, we never had this issue. I hope and pray you guys figure it out because what I was apart of today is absolutely embarrassing and I almost can’t blame the shift lead for being flustered and frustrated. She was doing most if not all the work when I was there. Start sending reps out to recruit more employees.
Atmosphere: 1
Food: 1
Service: 1
Herman P
I went inside the store no one at the front after about 6-7 minutes a lady came out take my order and said it’ll take time for the chicken. I sat and waited about 40 minutes and that lady said “oh I didn’t know you’re there” and started to prepare my order. She gave me empty cup for free drink but the cup just so dirty that I can’t even use it. And I wait another 10 minutes while watching them eating popcorn while working. The store just so dirty. I think health department need to check this store.
Atmosphere: 1
Food: 1
Service: 1
Katy & Charles Cummins
Micha was amazing! Great customer service! Thanks so much for making our stop/day great.
Food: 4
Service: 5
Grace Edmonds
I’ve never left a negative review, but this experience was truly something. Upon ordering and paying, my order was confirmed and I was asked to pull to the curb as the fries would take about 3 minutes to make. When my food was brought out to my car, there were no fries. I mentioned this to the employee that brought the food out to which she huffed and let me know it would take another 3 minutes to make. On the third try, it was brought out to my car STILL incomplete, however the employee already went back inside the restaurant. For a very simple order, this was a whole ordeal. Won’t be going back to this location unfortunately
Food: 3
Service: 1
Keyonna Springfield
Ordered my food online at 6:45pm and Still have yet to receive my food and it's 7:43pm. Won't be ordering from here again.
Atmosphere: 1
Service: 1
James Lake
On January 24th, 2024, I went to this KFC. When I walked in the door a young lady greeted me with a smile and a very happy hello. The ladies here do a wonderful job. The food was hot and fresh. I got extra crispy, and it was just coming up. They made sure I had everything to take home and eat a nice meal with my family. They offered me a dessert which I got. The lemon cake was delicious. The lady who was managing at the time always does a wonderful job. The team on shift this evening makes KFC a benefit to this community! Sincerely ticket #4522. Restaurant # H740016.
Atmosphere: 5
Food: 5
Service: 5
Dalshad
Worest stuff ever seen they are slow i had doordash oerder tooks me 30 min to get my oerder the were playing around in back vary carless the are mot doing tjere job correctly
Kevin Hatch
Lost my order so it took 40 min to get my food. Did not really seem like they cared to much.
Atmosphere: 3
Food: 4
Service: 1
Sandra D.
Food and service was excellent. The young lady at the front register (Friday afternoon) was extremely courteous. I came in with my son and she told me it would be a wait, which I didn't mind. The other employees were wonderful. They are clearly understaffed and even then they had a great attitude with the customers.
Dennis Swender
Surprise! You sell chicken and it's dinner time... make sure you have enough.Cashier was pleasant. While waiting 15 minutes for my bucket, I observed two of the workers prepping... and eating. They kept eating out of the prep food and sneaking nuggets or something. One put her hair in a pony tail and continued working.Gross.Keep working on your mac and cheese - it isn't good.Chick was okay.
Absolutely the worst dine in experience I've ever experienced. Actually I never got to order... As much as I like their food I likely will not return.. . This is the second KFC that had lost their way..Avon Indiana KFC is just as pathetic. No one cares about their customers anymore unless your a drive up or order from the app customer.
Just like the other reviews, very slow. In 20 minutes, somehow a guy that ordered almost 10 minutes after me got their order first and I waited for another 10 before they finally handed over something... a soda, it doesn't make sense.
Service: 2
Kelli Mac
Definitely have upped their game in the past few years!
Window Fashion Decor
I went through the drive-through yesterday and knew that their five dollar fill up was no longer available and has not been for a couple of years. So I got the number 1, dark original recipe and it came to eight dollars and change for this order. When I got back to open the box, the chicken leg, and the chicken thigh were so tiny, they looked more like winglets something you would find in an appetizer box. I am very disappointed. This could not have happened by mistake. This happened because of their choice to buy much smaller chicken to save money. I wish I had known. I would’ve went somewhere else.
Food: 1
lynne Mhanna
You have to wait forever for a chicken sandwich. Maybe waiting on the chick to grow up or something!
Today, April 10th, Worst KFC Experience I ever had. Understaffed and the environment was very negative. I ended up getting a refund and eating elsewhere. Working prior foodservice before joining the army, we never had this issue. I hope and pray you guys figure it out because what I was apart of today is absolutely embarrassing and I almost can’t blame the shift lead for being flustered and frustrated. She was doing most if not all the work when I was there. Start sending reps out to recruit more employees.
Atmosphere: 1
Food: 1
Service: 1
I went inside the store no one at the front after about 6-7 minutes a lady came out take my order and said it’ll take time for the chicken. I sat and waited about 40 minutes and that lady said “oh I didn’t know you’re there” and started to prepare my order. She gave me empty cup for free drink but the cup just so dirty that I can’t even use it. And I wait another 10 minutes while watching them eating popcorn while working. The store just so dirty. I think health department need to check this store.
Atmosphere: 1
Food: 1
Service: 1
Micha was amazing! Great customer service! Thanks so much for making our stop/day great.
Food: 4
Service: 5
I’ve never left a negative review, but this experience was truly something. Upon ordering and paying, my order was confirmed and I was asked to pull to the curb as the fries would take about 3 minutes to make. When my food was brought out to my car, there were no fries. I mentioned this to the employee that brought the food out to which she huffed and let me know it would take another 3 minutes to make. On the third try, it was brought out to my car STILL incomplete, however the employee already went back inside the restaurant. For a very simple order, this was a whole ordeal. Won’t be going back to this location unfortunately
Food: 3
Service: 1
Ordered my food online at 6:45pm and Still have yet to receive my food and it's 7:43pm. Won't be ordering from here again.
Atmosphere: 1
Service: 1
On January 24th, 2024, I went to this KFC. When I walked in the door a young lady greeted me with a smile and a very happy hello. The ladies here do a wonderful job. The food was hot and fresh. I got extra crispy, and it was just coming up. They made sure I had everything to take home and eat a nice meal with my family. They offered me a dessert which I got. The lemon cake was delicious. The lady who was managing at the time always does a wonderful job. The team on shift this evening makes KFC a benefit to this community! Sincerely ticket #4522. Restaurant # H740016.
Atmosphere: 5
Food: 5
Service: 5
Worest stuff ever seen they are slow i had doordash oerder tooks me 30 min to get my oerder the were playing around in back vary carless the are mot doing tjere job correctly
Lost my order so it took 40 min to get my food. Did not really seem like they cared to much.
Atmosphere: 3
Food: 4
Service: 1
Food and service was excellent. The young lady at the front register (Friday afternoon) was extremely courteous. I came in with my son and she told me it would be a wait, which I didn't mind. The other employees were wonderful. They are clearly understaffed and even then they had a great attitude with the customers.
Surprise! You sell chicken and it's dinner time... make sure you have enough.Cashier was pleasant. While waiting 15 minutes for my bucket, I observed two of the workers prepping... and eating. They kept eating out of the prep food and sneaking nuggets or something. One put her hair in a pony tail and continued working.Gross.Keep working on your mac and cheese - it isn't good.Chick was okay.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Absolutely the worst dine in experience I've ever experienced. Actually I never got to order... As much as I like their food I likely will not return.. . This is the second KFC that had lost their way..Avon Indiana KFC is just as pathetic. No one cares about their customers anymore unless your a drive up or order from the app customer.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Crispy Colonel Sandwich Meal, Fried Chicken, Mac & Cheese, Mashed Potatoes & Gravy, Gravy
Just like the other reviews, very slow. In 20 minutes, somehow a guy that ordered almost 10 minutes after me got their order first and I waited for another 10 before they finally handed over something... a soda, it doesn't make sense.
Service: 2
Definitely have upped their game in the past few years!
I went through the drive-through yesterday and knew that their five dollar fill up was no longer available and has not been for a couple of years. So I got the number 1, dark original recipe and it came to eight dollars and change for this order. When I got back to open the box, the chicken leg, and the chicken thigh were so tiny, they looked more like winglets something you would find in an appetizer box. I am very disappointed. This could not have happened by mistake. This happened because of their choice to buy much smaller chicken to save money. I wish I had known. I would’ve went somewhere else.
Food: 1
You have to wait forever for a chicken sandwich. Maybe waiting on the chick to grow up or something!