Stopped by the Panera in Carmel, and it’s definitely one of the busier locations I’ve been to. There’s no drive-thru here, which means everyone heads inside, adding to the foot traffic. The café is part of a shared plaza, so parking is combined with several other businesses, and it fills up quickly during peak times. Inside, the space is clean and well maintained, and the layout feels open enough to handle the crowd. Even with the heavy traffic, the staff kept orders moving at a steady pace, which I appreciated. My food came out correctly and tasted fresh, consistent with what I expect from Panera. Finding seating can be a bit of a challenge when it’s packed, but turnover is fairly quick. The atmosphere is lively, and it’s a decent spot to sit down for a meal if you don’t mind the busyness. Overall, a solid Panera location, just be prepared for the crowd and lack of a drive-thru.
Efficient: Yes First-Time Friendliness: Yes Would I Return: Yes
JY review
Atmosphere: 4
Food: 5
Service: 4
S C
I just want to say how much I appreciate the wonderful team at Panera Bread. Everyone is always so kind, welcoming, and helpful. I stop by every day for my coffee, and they always greet me with a smile. The service is consistently great, and the staff truly make my visits enjoyable. Thank you, Panera team, you’re doing an amazing job! Lana
Atmosphere: 5
Food: 5
Service: 5
Dawn Mykut
Tables were not being wiped off
Atmosphere: 2
Food: 5
Service: 5
Jennifer Shafer
Issac’s customer service is exceptional! When we had a problem with our delivery, he went above and beyond to make it right.
Atmosphere: 5
Food: 5
Service: 5
Laylolt Jose
I really like the broccoli soup. Nice !✨️
Atmosphere: 4
Food: 4
Service: 4
Jay
Not a fan of the snotty and bratty vibe I got from the cashier girl. 8/8/25 a 6:45pm.
Shanna Jackson
Fantastic service, sandwich, atmosphere, and price.
Atmosphere: 5
Food: 5
Service: 5
Mario Z
Terrible experience... Dirty floors, prices don't match menu, customer service was bad (employees don't care, neither did their GM, Bryce. Which explains a lot...) They apologized but didn't fix the problem.
I genuinely can't believe this was my experience in a Panera. The McDonald's across the street provides a better customer service experience and isn't dirty.
Atmosphere: 1
Food: 1
Service: 1
G Kaur
The food is good. Place is always packed. Don't prefer to dine in.
Atmosphere: 4
Food: 5
Service: 5
p hagerty
It’s dirty. Which is surprising considering the location. The last bite of my sandwich tasted like someone dipped it in the toilet. I get like I was going to vomit. I ran to the bathroom. Which was filthy. My feet were sticking to the floor. The stall door was broken and hanging. Then it all made sense. If management does this poorly with the bathroom, the food won’t be far behind. Seriously, you ask for a tip for everything and this is the best you can do.
Yerik was really helpful with my bacon thing it tasted good with just the right amount of mayo. The bacon was great. Loved Yerik deserves a raise for the hard work he put personally into my sandwich. Kaylee was nice.
Atmosphere: 5
Food: 4
Service: 5
Will Doss
I am a sip club member and usually just grab a cup and go. Employees are always friendly and helpful.
Food: 5
Service: 5
John “Jack” Bodkin
The manager Ethan is an incredible dude. We had an issue with Doordash that made it so we never got our food, and he helped us get it sorted.
Atmosphere: 3
Food: 4
Service: 5
Lids
Alexis at Panera called me the r slur in front of my disabled son. Very disappointed…
Atmosphere: 1
Food: 1
Service: 1
Key Lock
Saw a rat during my dining experience. Unprofessional, this location needs some type of exterminator if they are in the dining area. I am deathly afraid of both rats and food contamination by rodents. Makes you wonder whether or not this location has roaches or other pests too. Will be in contact with department of health very soon and plan to come in to talk to a manager.
Stopped by the Panera in Carmel, and it’s definitely one of the busier locations I’ve been to. There’s no drive-thru here, which means everyone heads inside, adding to the foot traffic. The café is part of a shared plaza, so parking is combined with several other businesses, and it fills up quickly during peak times. Inside, the space is clean and well maintained, and the layout feels open enough to handle the crowd. Even with the heavy traffic, the staff kept orders moving at a steady pace, which I appreciated. My food came out correctly and tasted fresh, consistent with what I expect from Panera. Finding seating can be a bit of a challenge when it’s packed, but turnover is fairly quick. The atmosphere is lively, and it’s a decent spot to sit down for a meal if you don’t mind the busyness. Overall, a solid Panera location, just be prepared for the crowd and lack of a drive-thru.
Efficient: Yes
First-Time Friendliness: Yes
Would I Return: Yes
JY review
Atmosphere: 4
Food: 5
Service: 4
I just want to say how much I appreciate the wonderful team at Panera Bread. Everyone is always so kind, welcoming, and helpful. I stop by every day for my coffee, and they always greet me with a smile. The service is consistently great, and the staff truly make my visits enjoyable.
Thank you, Panera team, you’re doing an amazing job!
Lana
Atmosphere: 5
Food: 5
Service: 5
Tables were not being wiped off
Atmosphere: 2
Food: 5
Service: 5
Issac’s customer service is exceptional! When we had a problem with our delivery, he went above and beyond to make it right.
Atmosphere: 5
Food: 5
Service: 5
I really like the broccoli soup. Nice !✨️
Atmosphere: 4
Food: 4
Service: 4
Not a fan of the snotty and bratty vibe I got from the cashier girl. 8/8/25 a 6:45pm.
Fantastic service, sandwich, atmosphere, and price.
Atmosphere: 5
Food: 5
Service: 5
Terrible experience...
Dirty floors, prices don't match menu, customer service was bad (employees don't care, neither did their GM, Bryce. Which explains a lot...)
They apologized but didn't fix the problem.
I genuinely can't believe this was my experience in a Panera. The McDonald's across the street provides a better customer service experience and isn't dirty.
Atmosphere: 1
Food: 1
Service: 1
The food is good. Place is always packed. Don't prefer to dine in.
Atmosphere: 4
Food: 5
Service: 5
It’s dirty. Which is surprising considering the location. The last bite of my sandwich tasted like someone dipped it in the toilet. I get like I was going to vomit. I ran to the bathroom. Which was filthy. My feet were sticking to the floor. The stall door was broken and hanging. Then it all made sense. If management does this poorly with the bathroom, the food won’t be far behind. Seriously, you ask for a tip for everything and this is the best you can do.
Atmosphere: 2
Food: 2
Service: 4
Restaurantji Recommends
Yerik was really helpful with my bacon thing it tasted good with just the right amount of mayo. The bacon was great. Loved Yerik deserves a raise for the hard work he put personally into my sandwich. Kaylee was nice.
Atmosphere: 5
Food: 4
Service: 5
I am a sip club member and usually just grab a cup and go. Employees are always friendly and helpful.
Food: 5
Service: 5
The manager Ethan is an incredible dude. We had an issue with Doordash that made it so we never got our food, and he helped us get it sorted.
Atmosphere: 3
Food: 4
Service: 5
Alexis at Panera called me the r slur in front of my disabled son. Very disappointed…
Atmosphere: 1
Food: 1
Service: 1
Saw a rat during my dining experience. Unprofessional, this location needs some type of exterminator if they are in the dining area. I am deathly afraid of both rats and food contamination by rodents. Makes you wonder whether or not this location has roaches or other pests too. Will be in contact with department of health very soon and plan to come in to talk to a manager.
Atmosphere: 1
Food: 1
Service: 1
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