Piada Italian Street Food

Quickly made my food, was cold but tasted pretty good, paid 14$ for a ridiculously tiny portion.

Atmosphere: 4

Food: 2

Service: 5

I’d suggest going to Keystone at the Crossing location every time, their food & service is outstanding. Not sure what happened to Carmel location.. worst service, food is not fresh, place is dirty and they dont prepare their food to the standard.

Atmosphere: 1

Food: 1

Service: 1

Great staff and service, food is high quality as always, this is an excellent Piada location!! 11/10 recommend!

Atmosphere: 5

Food: 5

Service: 5

The food is great. This location is always super clean and has the friendliest staff! They are super patient and make sure they get your order correct the first time. 5/5 would recommend!

Atmosphere: 5

Food: 5

Service: 5

I placed my own pick up order from Piada through door dash. After realizing that I placed my order to wrong location I called Piada (this location) and explained the issue to the guy that ans the phone. He confirmed my name and stated that he understood the problem and that they would cancel my order and that I would receive a refund. I then followed up by calling doordash and explained to them the issue. They were no help at all and basically said that there was nothing they could do. I the escalated the situation and got the same answer from the doordash manager. I THEN called the store back and started to then that doordash wouldn't not cancel the order on theire end so I was calling back to make sure the store canceled it on their end. I got the same guy again when calling back he pulled the manger and she stated they were canceling the order right then and there and I should see a refund. I waited over an hour for the canceled notification and never received it! I called a co worker that was working from home on that side of town and asked her to go get the food. Upon her arrival she was told by the manager that my order was canceled in their system. I then received a notification saying that Piada marked my order as COMPLETED! I called doordash explaining that the order was never picked up and that they were canceling my order and they said it was unfortunately nothing they could do because the store was no longer answering the phone. So not o n ly did I not get to eat for lunch, my $13 also went to waist.

Service: 1

I stopped by this Piada location in Carmel with my daughter while waiting for a Walgreens prescription. We usually go to the Piada at Keystone at the Crossing, so I expected the same level of service. As soon as we walked in, no one greeted us. The staff was talking among themselves and didn’t acknowledge us at all.

When we finally placed our order, one of the young men said to give them a minute. I told him I wanted fresh noodles because the food that was already out looked like it had been sitting for a while. The food station did not look clean or organized. It was messy, and the noodles looked old.

Instead of making new noodles, he added fresh ones on top of the old ones, leaving some hanging over the side of the pan. My daughter politely asked if he could remove the noodles that were hanging and touching the counter, and the worker gave her a bad attitude as if we had asked for something unreasonable.

Overall, the experience was disappointing. The customer service was poor, the professionalism was lacking, and the sanitation was unacceptable. I would not recommend this location.

Atmosphere: 5

Food: 1

Service: 1

While I did really enjoy my entree, it was a little disappointing that my protein primarily consisted of whatever crumbs were in the bowl that they dumped into my carbonara.. and not an actual measured amount. I think there were two pieces of chicken? Definitely not worth the $3 add on.. or the $15 cost of the entire entree.

Atmosphere: 5

Food: 5

Service: 4

Team was friendly, greeted right away

Atmosphere: 5

Food: 5

Service: 5

carissa was so good!!!

Atmosphere: 5

Food: 5

Service: 5

The food was great.

Atmosphere: 5

Food: 5

Service: 5

Great food! Thanks Carrisa for your kindness and quick service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Chicken, Italian Sausage

We spent a considerable amount to order some food here and when we opened the pasta bowl it had a live fly walking around in the pasta, not only did we see that, there were fly eggs on the spinach. So disappointing and utterly disgusting. Beware if you get food from them.

Food: 1

Definitely a favorite of my for a quick place to eat while trying to have some healthy options. I really do enjoy the pasta and the piadas, my ONLY criticism is I wish they mixed up the ingredients bettee before rolling up the Piada. Definitely recommend this place.

Atmosphere: 4

Food: 4

Service: 4

I was truly surprised by their delicious cabonara with hot chicken. The Pene pasta was perfectly cooked. Can't wait to have it again.

Atmosphere: 3

Food: 5

Service: 5

I’ve tried on many occasions to like this particular piada. Other locations are so much better. The rudeness, closing down an hour and a half before closing time, dirty forks and fountain area. Just no. I’m so done.

Atmosphere: 1

Food: 3

Service: 1