Pies & Pints - Carmel, IN

I am not a fan of leaving bad reviews, but I will make a special exception for Pies & Pints. The ambiance is the strongest appeal of the restaurant. I hear the pizza was good from my companions, but we all agree that the human element ruined the trip.
On arriving, we had to wait 5 minutes for a greeter to appear. I had to triple check to see if we were there close to closing- nope, almost 2 hours until they closed on a Wednesday. The greeter showed us to a table, but for logistical reasons, we asked for a booth, and she happily allowed the change. It was fortunate the restaurant was nearly empty. This could be foreshadowing.
The waitress was on us before we could even see the menus to figure out what drinks were available. I ordered my staples, Sprite without ice. I don't like my drinks cold. 1 of my companions ordered juice. After 10 minutes of waiting, neither got our wish.
I ordered my Cuban Pulled Pork Sandwich without provolone, as cheese triggers my acid reflux. I only ordered that because all of the other sandwich options did not appeal.
Also, pretty much every sandwich came with provolone, as if it were the only cheese in the world.
After ordering, the waiting began anew.
Waiting was bad enough, but the cushionless benches made our butts hurt.
Prolonged butt hurt is not an advertising goldmine.
When the food did arrive, my sandwich, of course, had provolone melted all over it. I waited a good while for the waitress to return for the usual, "So, how is everything?" only to be left with another long wait. I ate all the chips,and I needed protein so I had to eat. I will say I was impressed with the heat the peppers brought to the sandwich, nut that was the only thing about the meal for me that held anything good. The pepper overpowered the rest of the Pulled Pork. The artisnal bread was clearly baked in the oven, which left it horribly dry. The pork itself felt pulled from an over-cooked roast from 2 days ago. Partnered with the provolone, the dry bread, and the overpowered pepper, it was awful. I would have stopped at one bite, but the waitress just never appeared. I was in dire need of protein, so I forced my way through not even half the sandwich. When the waitress finally did return, I informed her about the cheese. She made a half-assed apology, but didn't even offer to make it right.
Then, she disappeared for another eternity. Keep in mind, this place was nigh empty. I never saw more than 4 staff members the whole time (greeter, bartender, waitress, and a dude with impressive sleeve tats clearing a table).
When she came back and asked if we needed anything, we asked for the bill and a to go box.
After 10 minutes, she returned and asked if we needed anything... again. We, again, asked for the bill and a to go box. This time, they came promptly.

Overpriced, terrible service, awful sandwich, uncomfortableseating, hideous amount of time waiting...
But they liked their pizza.
We couldn't leave fast enough after we paid

Dietary restrictions: They do have gluten free crusts

Atmosphere: 3

Food: 1

Service: 1

Great Food! Good service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Char-Grilled Hot Wings, Margherita Pizza

We are in town for a volleyball tournament and decided to try the pizza here. It was SO good!! Also, our waitress was amazing!! She was so sweet and talked to our girls about volleyball and wished them good luck the rest of the weekend!! We will definitely come back every time we are in town!

Ashley with Offline - Alex was great ! food was a delight. and the house blonde is delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Skin Pizza

As frequently as we order, I only wish they had a loyalty/rewards program because it's become such a staple in our house for regular pizza movie nights- consisting of the peppadew pie, a large house salad, and one or two orders of chicken wings. Trust me, you'll never be disappointed with this combo. So so good.

Atmosphere: 5

Food: 5

Service: 5

Food was ok, got wings and a chicken sandwich.
But this review is about their terrible customer service. Went in on a Monday at 3pm and it was completely dead and I have a 16 month old who was walking around the restaurant because she didn’t want to sit still. She was standing on the bench and playing with the salt and pepper shakers. Not putting them in her mouth or throwing them or doing anything but simply picking them out of the tray they were in and putting them back in the tray.
Someone from behind the bar came and took the tray of shakers away from her hands and said “I have to take these, it’s a health code violation to have her touching them”
By the way, there’s a set in every table set up. How is someone touching salt and pepper shakers a health code violation?!
Staff in general were very rude about my baby being there.

Food was ok, wings were flavorful. But chicken sandwich was a bit dry.

Will not be coming back here again though

Kid-friendliness: Not kid friendly at all

Atmosphere: 4

Food: 3

Service: 1

Recommended dishes: Char-Grilled Hot Wings

Ok- I’m blown away by the unique pizza selection and craft beers. This place is the best value and family friendly.
Honestly wish I had “discovered” this place earlier.
Amazing.
Tried the peppadue and was blown away.

Atmosphere: 5

Food: 5

Service: 5

Love their pizza!

Atmosphere: 5

Food: 5

Service: 5

Alyssa Clark and I had a great time we loved it

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Everything was perfect the food, the beers, everything

Atmosphere: 5

Food: 5

Service: 5

The waitress wouldn't serve me a beer because she said I was red. Do they not serve people for being black? I'm indian and always red.

Service: 1

Parking: Parking was close by the restaurant

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Steak and Mushrooms Pizza, Garlic Bread

This place is like "Cheers" for pizza! Amy is amazing on the phone and behind the bar. The crew, like the pizza, is pretty awesome.

Dietary restrictions: Sriracha shrimp pizza without garlic, only the green part of the scallion and sub vegan cheese and you have an amazing Low Fodmap pizza.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sriracha Shrimp

Good food, good brews! Margherita pizza is the best!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: lg Margherita Pie

Great service by Jess, great pie (chicken & Gouda), and great beers (too many to list!)… the night was perfect and we’re really grateful to Offline for introducing us to this local gem!

Kid-friendliness: High chairs & boosters available… kids menu includes an option for kids not yet using forks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Gouda Pizza