Steak 'n Shake
14909 Thatcher Ln, Carmel
(317) 580-0890
Recent Reviews
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This location is closed. We were there on 8/19/23 and sign is down, lights off, parking lot is in disrepair.
It’s gotten a little expensive. But still
Atmosphere: 4
Food: 5
Service: 4
Dirty, the manager was rude. This used to be a good place to eat, no more! Times have changed....
Atmosphere: 1
Food: 1
Service: 1
This Steak n Shake is now permanently closed. Thanks for the wonderful memories!
I have ordered from this place twice. Both times they have forgot to give me items of food that I paid good money for. Seems malicious at this point. No idea how you're forgetting items that often. Not only that but the quality of the food has fallen off greatly in the last few years. I highly recommend avoiding this place at all costs. It is not worth it. There are plenty of other options in this area.
Atmosphere: 1
Food: 1
Service: 1
The food quality would be good if they actually brought the orders where they are supposed to. Don’t order doordash or mobile orders here because it will sit in the back an extra 10 minutes until it’s
Atmosphere: 4
Food: 3
Service: 1
I ordered two 5 way chili's and only received one of them. Unfortunately I didn't find out until I got home and they were closed by then. I've tried to call today but the phone just rings and no one will answer.
The quality of food has increased considerably over the past year. It’s been a long time since I’ve considered S&S to be at the top of the fast food burger charts, but it’s hard to deny when everything is this good!
Atmosphere: 5
Food: 5
Service: 5
Gentlemen at drive thru was polite but food was extremely old and microwaved. Very disappointing at least I remember why I hadn't eaten there In awhile. Don't waste your time or
Atmosphere: 3
Food: 1
Service: 3
They have gone cashless for inside "dining". You order using a kiosk and then wait for your name to be called. You pick up your food without so much as a "thank you". Will NEVER go back nor recommend.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Drive thru closed, no one up front to take care of customers or answer questions. Tried to place an order but could order what I wanted inside the store. Finally got manager(?) to help then told i couldn't pay cash.
Atmosphere: 1
Food: 3
Service: 1
drive thru closed, can only pay with a card inside . employees standing around doing nothing . terrible will NEVER return
The restaurant was clean and well stocked. Bathrooms clean. Mar made a delicious peanut butter shake. Jason made the best burgers we have eaten at a Steak n Shake. Plenty of parking with seating inside and out.
Kid-friendliness: Kids menu available
Parking: Plenty of parking
Wheelchair accessibility: Wheelchair parking and ramp.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double
Terrible customer service. But thats what happens when nobody is in charge to hold accountable. Will never be back. And people need to reconsider giving their money here. They aren't even listed on steak n shakes official website so this is most likely a FRAUD.
Had to order on computer. No spoke English. Walked in to restaurant was not greater. Two workers were having a conversation did not look up or ask if we needed help. Was very disappointed ?
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Fries
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