Every thing was fine until all of the hidden charges at the end. When someone asks for more chips and salsa your immediate response should be it’s an extra charge instead of trying to hide it on a non itemized receipt. When we asked about it we were literally yelled at about how it’s on the back of the menu ok well most Mexican restaurants and even the other el jimadors don’t charge for extra chips and salsa considering we got queso I would think the chips came with that. The server that argued with us and was extremely rude to us wasn’t even our server and ruined the tip for the man taking care of us I normally never stiff anyone but after being yelled at on my birthday when I was being respectful while asking about all these hidden charges you’re not getting an extra dollar out of me. Also the portion of chips you get for an extra charge is super small. Learn some customer service skills quit yelling at people when they’re asking about their non itemized receipt if you have to yell like that and be this defensive I would assume you’re being dishonest.
Atmosphere: 1
Food: 2
Service: 1
Kina Marie
Great servers, management and owners! We love it here. The food and drinks are always great!
Kyla Oppenhuis
Where do I even begin! Our server did not care that we were even there! I am simply writing this review to warn others to not come to this establishment. We had to ask for every re-fill of our drinks/ chips. Our server forgot all the things we asked for on the side (two orders of sour cream). I personally ate my entire meal without a drink. Our queso went cold because she kept brining us very small chip baskets that were barely full (We got charged a dollar for every basket and we’re not told this until the end). Our server only came to our table when we asked her to get something never because she was checking on us. My group had already decided we were going to tip less than we normally do because the service was rough (two of us work in restaurants) when my sister went up to pay and our bill was more than she expected. Turns out we were charged for sour cream that never came, every basket of chips, and sauces that came in a bottle. That’s like being charged for ketchup at a burger joint… The receipt was also NOT itemized, the only way my sister discovered this was when she asked why the bill was so expensive. That’s when they then explained all the little charges we had no clue about. We knew coming in that we had to pay on one check per the signs on the walls but we did not know about all the little charges that they were trying to sweep under the rug without us noticing. With the bad service and the dishonest behavior we sadly had to leave no tip which hurts as a service worker, but maybe next time they will learn. I’ll leave my tip here, do better next time. No next time for us though😘
Atmosphere: 1
Service: 1
CHERYL VALLIS
The only reason I gave such a low rating is that they were supposed to open at 10am. We arrived at 1030 and no one was there to open the restaurant. I even called them and the phone just rang and rang. Oh well, we took out business elsewhere. î We've loved this place since they opened but dont know what happened this time
Atmosphere: 5
Mary Cucci
I don't know if we came on a bad day but tamales were stale and the music was awful (kept glitching). But honestly feel like we went on a rough day so we Will probably go again.
Kid-friendliness: Kid friendly
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Salsa, Burrito, Margarita Special
Christine Renee
Had to revise since last several times I’ve been here service was bad, no taco Tuesday anymore. Food quality and service have went down since opening. Too bad 😫
Atmosphere: 3
Food: 3
Service: 3
Jayson M
My dinner was overcooked or just dry I had chicken burrito dinner asked for extra meat cheese disnt get but my daughter steak burrito dinner was really good
Ordered a plate of four 10" burritos for $17.99; two beef and two chicken. 98% of the beef burritos only contained the greasy beef with no vegetables nor sauces as described in the menu. Felt like the leftover meat, along with the very few vegetables remaining, were to used to create my burritos before that cook left work for the evening. Chicken burritos seemed to only provide a thin layer of lettuce. No tomato nor sauce nor anything else. Charging the restaurant customer $18 for a scrap-burrito you would feed to a pet-dog is pretty ghetto, and basically the same as stealing from the customer.
Atmosphere: 2
Food: 1
Service: 3
Ernie Bleicher
Ordered a beef taco when I got home. The thing was just soaked in grease. They must have used a ladle and scoop from the bottom of the barrel. Even the wrap that it was encased in had deteriorated from the grease not going to go back.
We were seated right away. Food came out under 10 minutes after ordering. Our server checked on us consistently.
Atmosphere: 5
Food: 5
Service: 5
Frank Painter
We would eat here off and on, decent food and service. But the other night went in on a Sunday evening at 7:40 pm, they close at 8:00 pm.
They said they are closing, we said okay no problem. Could we place an order to go then? We were told NO the kitchen has been cleaned and shut down for the night! Are you kidding me, you’re open till 8pm, WHY is your kitchen shut down and cleaned by 7:40 pm.
And another couple come in right behind us, and was told the same thing. So I guess they’re making too much money and don’t need ours!
So with that, we will not be eating there ever again! You NEVER turn customers nor money away, especially before you are closed! Learn how to run a business the right way.
Will definitely never recommend this place to anyone. You want GREAT Mexican food and AMAZING drinks, go to El Poblano in Merrillville!
I will drive over to there from now on even though El Jimador is closer. El Jimador get it together, badly run business!!
Laura Finley Gruber
Our favorite local restaurant! Great staff, delicious drink’s, and great food!!
Jay Jay
My dinner was overcooked or just dry I had chicken burrito dinner asked for extra meat cheese disnt get but my daughter steak burrito dinner was really good
Every thing was fine until all of the hidden charges at the end. When someone asks for more chips and salsa your immediate response should be it’s an extra charge instead of trying to hide it on a non itemized receipt. When we asked about it we were literally yelled at about how it’s on the back of the menu ok well most Mexican restaurants and even the other el jimadors don’t charge for extra chips and salsa considering we got queso I would think the chips came with that. The server that argued with us and was extremely rude to us wasn’t even our server and ruined the tip for the man taking care of us I normally never stiff anyone but after being yelled at on my birthday when I was being respectful while asking about all these hidden charges you’re not getting an extra dollar out of me. Also the portion of chips you get for an extra charge is super small. Learn some customer service skills quit yelling at people when they’re asking about their non itemized receipt if you have to yell like that and be this defensive I would assume you’re being dishonest.
Atmosphere: 1
Food: 2
Service: 1
Great servers, management and owners! We love it here. The food and drinks are always great!
Where do I even begin! Our server did not care that we were even there! I am simply writing this review to warn others to not come to this establishment. We had to ask for every re-fill of our drinks/ chips. Our server forgot all the things we asked for on the side (two orders of sour cream). I personally ate my entire meal without a drink. Our queso went cold because she kept brining us very small chip baskets that were barely full (We got charged a dollar for every basket and we’re not told this until the end). Our server only came to our table when we asked her to get something never because she was checking on us. My group had already decided we were going to tip less than we normally do because the service was rough (two of us work in restaurants) when my sister went up to pay and our bill was more than she expected. Turns out we were charged for sour cream that never came, every basket of chips, and sauces that came in a bottle. That’s like being charged for ketchup at a burger joint… The receipt was also NOT itemized, the only way my sister discovered this was when she asked why the bill was so expensive. That’s when they then explained all the little charges we had no clue about. We knew coming in that we had to pay on one check per the signs on the walls but we did not know about all the little charges that they were trying to sweep under the rug without us noticing. With the bad service and the dishonest behavior we sadly had to leave no tip which hurts as a service worker, but maybe next time they will learn. I’ll leave my tip here, do better next time. No next time for us though😘
Atmosphere: 1
Service: 1
The only reason I gave such a low rating is that they were supposed to open at 10am. We arrived at 1030 and no one was there to open the restaurant. I even called them and the phone just rang and rang. Oh well, we took out business elsewhere. î
We've loved this place since they opened but dont know what happened this time
Atmosphere: 5
I don't know if we came on a bad day but tamales were stale and the music was awful (kept glitching). But honestly feel like we went on a rough day so we Will probably go again.
Kid-friendliness: Kid friendly
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Salsa, Burrito, Margarita Special
Had to revise since last several times I’ve been here service was bad, no taco Tuesday anymore. Food quality and service have went down since opening. Too bad 😫
Atmosphere: 3
Food: 3
Service: 3
My dinner was overcooked or just dry I had chicken burrito dinner asked for extra meat cheese disnt get but my daughter steak burrito dinner was really good
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Taco Dinner, Burrito, Burrito Supreme, Steak
Ordered a plate of four 10" burritos for $17.99; two beef and two chicken. 98% of the beef burritos only contained the greasy beef with no vegetables nor sauces as described in the menu. Felt like the leftover meat, along with the very few vegetables remaining, were to used to create my burritos before that cook left work for the evening. Chicken burritos seemed to only provide a thin layer of lettuce. No tomato nor sauce nor anything else. Charging the restaurant customer $18 for a scrap-burrito you would feed to a pet-dog is pretty ghetto, and basically the same as stealing from the customer.
Atmosphere: 2
Food: 1
Service: 3
Ordered a beef taco when I got home. The thing was just soaked in grease. They must have used a ladle and scoop from the bottom of the barrel. Even the wrap that it was encased in had deteriorated from the grease not going to go back.
Best Mexican food I've had in years
Food: 5
Service: 4
Restaurantji Recommends
We were seated right away. Food came out under 10 minutes after ordering. Our server checked on us consistently.
Atmosphere: 5
Food: 5
Service: 5
We would eat here off and on, decent food and service. But the other night went in on a Sunday evening at 7:40 pm, they close at 8:00 pm. They said they are closing, we said okay no problem. Could we place an order to go then? We were told NO the kitchen has been cleaned and shut down for the night! Are you kidding me, you’re open till 8pm, WHY is your kitchen shut down and cleaned by 7:40 pm. And another couple come in right behind us, and was told the same thing. So I guess they’re making too much money and don’t need ours! So with that, we will not be eating there ever again! You NEVER turn customers nor money away, especially before you are closed! Learn how to run a business the right way. Will definitely never recommend this place to anyone. You want GREAT Mexican food and AMAZING drinks, go to El Poblano in Merrillville! I will drive over to there from now on even though El Jimador is closer. El Jimador get it together, badly run business!!
Our favorite local restaurant! Great staff, delicious drink’s, and great food!!
My dinner was overcooked or just dry I had chicken burrito dinner asked for extra meat cheese disnt get but my daughter steak burrito dinner was really good
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Taco Dinner, Burrito, Burrito Supreme, Steak
Service was great! Fajitas tasty!!
Atmosphere: 5
Food: 5
Service: 5
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