Walk In service was phenomenal! Friendly employees, and great customer service and always excellent food
Food: 5
Service: 5
Recommended dishes: Parmesan Bread Bites
Alexis Melendez
I'm in disbelief how rude the General Manager was to me.
On November 30, my carry out order had very little sauce on my Garlic Parm wings. I asked to speak to a manager about it and the guy at the counter said he was the manager and that the amount of sauce provided was appropriate. The picture posted can speak for itself, as it's clear there isn't enough sauce. He said I had to pay to add more sauce.
Here is some important background info: in a precious order from Nov 6 which was delivery, they did not put any sauce on my two Buffalo wing orders. So I called that in and they said I'd received a credit. I came in Nov 24 to get the wings replaced and also ordered pizza. Long story short everything was fine and wings all had ample sauce and staff was very helpful and accommodating. The same general manager was also there helping complete everything. I left happy.
So this is where I get shocked. In this last order the manager was just downright rude. Telling me with a condescending voice that everytime I come into the store I complain. I said hang on how is me not receiving sauce my fault and I was never rude to anyone and that it has actually been my 2nd visit into the store.
I just moved to Charlestown from another state so him accusing me like this was just outright crazy. I also asked him why the sauce was scarse this time and not last time he said because the young girl made my chicken and not him. I was so exhausted from the whole ordeal that I said I'd just pay for more sauce and he said nevermind and just added the sauce anyway. So all this back and forth was for nothing. He just wanted to be mean and rude.
Saddened that after this I will not be able to order from Dominos again. I understand people make mistakes and I was very respectful and patient. I don't order food to be disrespected and treated in that matter.
Atmosphere: 3
Food: 3
Service: 1
Paul Kershaw
Great staff , fantastic pizza and more
Atmosphere: 5
Food: 3
Service: 5
Jessica Frank Weathers
My order was exactly right when I picked up & Laura was very friendly making sure of that. I manage in customer service so am pretty critical. Keep up the good work, Charlestown Dominos!
Food: 5
Service: 5
Teresa Mills
ame in for a pick up order, Laura was very kind and friendly. Struggling with my child she offered to help me to the car. Thank Laura for having such great hospitality!
Atmosphere: 4
Food: 4
Service: 5
Tabitha Geiger
Laura Lewis was amazing and was so friendly! We need more people like her! My order was perfect!
Atmosphere: 5
Food: 5
Service: 5
Christine Smith
Manager seemed uninterested in assisting me in my complaint towards the quality of the food and length of wait time. We showed up and waited 20-30 minutes longer and our order was ready, but the counter help did not look for our order. I will not be going there again and wasting my time and money. I called to speak to the manager and was told to call back in 20 to 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
Beluga Time
This dominoes is my favorite. When I arrived to get my food it was hot and ready on time. And the employees are very nice. I recommend going sometime.
Atmosphere: 5
Food: 5
Service: 5
William Denton
Pizza was great. It's one thing to get good food, but the service I received made my experience even better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Elizabeth Denton
My food is always hot and delicious! Employees are always super friendly and helpful!
Parmesan bites were part of our order but they were missing. We called about it. The server apologized said they were on the way. They never came. Oh well. I’m sure someone enjoyed them.
Food: 3
Service: 1
Gabriel Mendoza
Joshua and Chad! They are the best! They made me feel welcome. Thank you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Jennifer Campbell
Pizza was fresh and super hot. I did curbside and they brought it straight out to me. Wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Miranda Crady
Great food fast and fresh!
James Smith
Never say never, use to be I didn't like Dominos too much dough, sauce the list goes on but with the New Yorker and being able to customize online I would recommend a go at it if you didn't like the first time.
Walk In service was phenomenal! Friendly employees, and great customer service and always excellent food
Food: 5
Service: 5
Recommended dishes: Parmesan Bread Bites
I'm in disbelief how rude the General Manager was to me.
On November 30, my carry out order had very little sauce on my Garlic Parm wings. I asked to speak to a manager about it and the guy at the counter said he was the manager and that the amount of sauce provided was appropriate. The picture posted can speak for itself, as it's clear there isn't enough sauce. He said I had to pay to add more sauce.
Here is some important background info: in a precious order from Nov 6 which was delivery, they did not put any sauce on my two Buffalo wing orders. So I called that in and they said I'd received a credit. I came in Nov 24 to get the wings replaced and also ordered pizza. Long story short everything was fine and wings all had ample sauce and staff was very helpful and accommodating. The same general manager was also there helping complete everything. I left happy.
So this is where I get shocked. In this last order the manager was just downright rude. Telling me with a condescending voice that everytime I come into the store I complain. I said hang on how is me not receiving sauce my fault and I was never rude to anyone and that it has actually been my 2nd visit into the store.
I just moved to Charlestown from another state so him accusing me like this was just outright crazy. I also asked him why the sauce was scarse this time and not last time he said because the young girl made my chicken and not him. I was so exhausted from the whole ordeal that I said I'd just pay for more sauce and he said nevermind and just added the sauce anyway. So all this back and forth was for nothing. He just wanted to be mean and rude.
Saddened that after this I will not be able to order from Dominos again. I understand people make mistakes and I was very respectful and patient. I don't order food to be disrespected and treated in that matter.
Atmosphere: 3
Food: 3
Service: 1
Great staff , fantastic pizza and more
Atmosphere: 5
Food: 3
Service: 5
My order was exactly right when I picked up & Laura was very friendly making sure of that. I manage in customer service so am pretty critical. Keep up the good work, Charlestown Dominos!
Food: 5
Service: 5
ame in for a pick up order, Laura was very kind and friendly. Struggling with my child she offered to help me to the car. Thank Laura for having such great hospitality!
Atmosphere: 4
Food: 4
Service: 5
Laura Lewis was amazing and was so friendly! We need more people like her! My order was perfect!
Atmosphere: 5
Food: 5
Service: 5
Manager seemed uninterested in assisting me in my complaint towards the quality of the food and length of wait time. We showed up and waited 20-30 minutes longer and our order was ready, but the counter help did not look for our order. I will not be going there again and wasting my time and money. I called to speak to the manager and was told to call back in 20 to 30 minutes.
Atmosphere: 1
Food: 1
Service: 1
This dominoes is my favorite. When I arrived to get my food it was hot and ready on time. And the employees are very nice. I recommend going sometime.
Atmosphere: 5
Food: 5
Service: 5
Pizza was great. It's one thing to get good food, but the service I received made my experience even better!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
My food is always hot and delicious! Employees are always super friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
Parmesan bites were part of our order but they were missing. We called about it. The server apologized said they were on the way. They never came. Oh well. I’m sure someone enjoyed them.
Food: 3
Service: 1
Joshua and Chad! They are the best! They made me feel welcome. Thank you guys
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Pizza was fresh and super hot. I did curbside and they brought it straight out to me. Wonderful experience
Atmosphere: 5
Food: 5
Service: 5
Great food fast and fresh!
Never say never, use to be I didn't like Dominos too much dough, sauce the list goes on but with the New Yorker and being able to customize online I would recommend a go at it if you didn't like the first time.
Atmosphere: 4
Food: 4
Service: 4
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