Joe Muggs Coffee

On December 31, 2024, my wife and I stepped into what I can only describe as a masterclass in retail negligence. We waited—stood there, visible, breathing human beings—for a full three minutes without so much as a glance or acknowledgment from the employee on duty.

What were they doing instead? Providing stellar customer service? No. They were loudly bragging about their extracurricular illegal exploits, as if their complete lack of professionalism needed an encore. Three minutes was all it took to confirm what should now be obvious: this store, and its management, have utterly failed at the most basic tenet of retail—acknowledging a paying customer.

In an era where brick-and-mortar bookstores are dying faster than common courtesy, you would think management would instill a sense of urgency and respect for anyone walking through the door. Instead, what we found was indifference, incompetence, and a level of arrogance that guarantees this location’s demise. We exited after three minutes and will not be returning—ever.

Atmosphere: 1

Service: 1

Cooper at register was pretty rude and had bad customer service!

Atmosphere: 3

Food: 5

Service: 1

Recommended dishes: White Mocha Frappe

They do not serve coffee until 8 just fyi. Decide to close early to "get things done."

They do not serve coffee until 8 just fyi. Decide to close early to "get things done."

Please hire some more employees I’ve been 3 times it always takes a long time to get my coffee and today my coffee tasted horrible, I want to continue to come for convenience but please do better.

Workers there are always so nice when I come in, and they joke around with you which is awesome.

Atmosphere: 5

Food: 5

Service: 5

I don't drink coffee, but after wandering the mall their iced tea is a lifesaver. The only downside is the service seems kind of slow. That said, it's part of our routine when we go to the mall to go here for a refresher and worth the wait.

Atmosphere: 5

Food: 5

Service: 4

Good coffee!

Atmosphere: 5

Service: 5

I received a bag of veterans coffee at the VA today. I made a pot when I got home and that coffee taste great. thank you for looking out for the veterans. I am in Louisville Kentucky and I will cross the bridge to purchase coffee and items from your store to show support for all you do. thank you very much, that made my day.

Great drinks and coffee, friendly baristas that aren’t ever tipped as well as they should be. Nice place to chill.Try the tobacco chocolates. They’re cheap too!

Received free pkg of coffee at VA today an I may a pot, OMG, I believe it’s the best cup of coffee I’ve ever had in my 76 years of life, Thank you from all us Veterans , I will buy some!!!!

Very friendly and helpful Barista, the service was quick and the latte was tasty!

My iced latte is incredibly watered down. It doesn't even taste like there is milk in it. It was also supposed to be 50% off happy hour and I realized after I left I paid full price.

My iced latte is incredibly watered down. It doesn't even taste like there is milk in it. It was also supposed to be 50% off happy hour and I realized after I left I paid full price.

I am looking for some place to purchase the joe muggs medium roast coffee.