Refused our service 3 minutes till close. It was our first night out since having our baby. We walked in so happy to have make it in time. They told us the time with the indication of dismissing us and were plain rude. We walked out feeling awkward and unwelcome. Never coming back for the way they made us feel.
Zach H
I took my 6- and 3-year-old kids to Cold Stone Creamery for the first time, and the experience was incredibly disappointing. When I asked if my kids could taste-test a flavor before choosing, I was told they don’t do taste tests for non-seasonal ice cream.
Honestly, what kind of ice cream shop—especially one charging premium prices—won’t let a child try a tiny sample before committing? It makes zero sense and immediately soured the visit.
Between the unfriendly policy and the lack of basic customer service, we won’t be going back. Zero stars from us.
Jerry Cambric
The best ice cream on the planet. PERIOD!!
whitney underwood
Absolutely terrible customer service, not to mention half of the employees walking around not actually doing anything. We ended up leaving after our ice cream sat on the back counter melting while we stood in line at the register to pay and kept getting skipped over
Brianna Acevedo
the 3 individuals that were working at around 8:50 on 8/15/25 should be fired! thank you for rushing my toddlers to eat their ice cream and for having a bad attitude for no reason. i hope your manager sees this and give you whatever disciplinary action you deserve!! worst customer service ever they even denied law enforcement ice cream at that time. should be ashamed of yourselves
Cesar Torres
Don’t come here near closing time… the staff will definitely make you feel like you are a burden. Extremely rude…
Tameka H
Always consistent
T C
Not as good as the one in Crown Point
Judy Czerwinski
My friend had the birthday cake oreo ice taco. $7.99. She said it was very filling. I had a Large Love It chocolate milk shake $8.59.
Rhonda Dooley
Friendly waitstaff. They are informative. The young lady explained the flavors and the special ordering.
I tried the Surrender to Strawberry, it was really good. A bit pricey though.
Rocking Grandma
Best ice cream with all different types of addins
Jesus Rivera
Good Ice Cream, be prepared to wait. Usually not staffed.
Kathy
Went tonight to have a treat, decided to pick up 2-1 quart pre packaged ice cream. 13.00 each!! Yeah nope! There is absolutely no reason for cold stone to charge that price. Lost our business
Roberto Garcia
My wife and I enjoyed our visit and the also the i love portion. We will definitely return. Wonderful staff. Thank you.
Refused our service 3 minutes till close. It was our first night out since having our baby. We walked in so happy to have make it in time. They told us the time with the indication of dismissing us and were plain rude. We walked out feeling awkward and unwelcome. Never coming back for the way they made us feel.
I took my 6- and 3-year-old kids to Cold Stone Creamery for the first time, and the experience was incredibly disappointing. When I asked if my kids could taste-test a flavor before choosing, I was told they don’t do taste tests for non-seasonal ice cream.
Honestly, what kind of ice cream shop—especially one charging premium prices—won’t let a child try a tiny sample before committing? It makes zero sense and immediately soured the visit.
Between the unfriendly policy and the lack of basic customer service, we won’t be going back. Zero stars from us.
The best ice cream on the planet. PERIOD!!
Absolutely terrible customer service, not to mention half of the employees walking around not actually doing anything. We ended up leaving after our ice cream sat on the back counter melting while we stood in line at the register to pay and kept getting skipped over
the 3 individuals that were working at around 8:50 on 8/15/25 should be fired! thank you for rushing my toddlers to eat their ice cream and for having a bad attitude for no reason. i hope your manager sees this and give you whatever disciplinary action you deserve!! worst customer service ever they even denied law enforcement ice cream at that time. should be ashamed of yourselves
Don’t come here near closing time… the staff will definitely make you feel like you are a burden. Extremely rude…
Always consistent
Not as good as the one in Crown Point
My friend had the birthday cake oreo ice taco. $7.99. She said it was
very filling. I had a Large Love It chocolate milk shake $8.59.
Friendly waitstaff. They are informative. The young lady explained the flavors and the special ordering.
Restaurantji Recommends
I tried the Surrender to Strawberry, it was really good. A bit pricey though.
Best ice cream with all different types of addins
Good Ice Cream, be prepared to wait. Usually not staffed.
Went tonight to have a treat, decided to pick up 2-1 quart pre packaged ice cream. 13.00 each!! Yeah nope! There is absolutely no reason for cold stone to charge that price. Lost our business
My wife and I enjoyed our visit and the also the i love portion. We will definitely return. Wonderful staff. Thank you.
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