Normally, I have a good experience at this location when I come in. I get just the sandwich because the upcharge for the combo is a little steep for me, but there was a big sign at the front that said I can upgrade to a combo for a dollar so I thought why not. When I got told the total of my order I thought it seemed a bit higher than what it should have been, but when I asked for the receipt they said they would put it with the sandwiches. After finishing my lunch, I looked at the receipt and I got charged full price for both combos I got for my friend and me. I ask the guy at the counter if maybe the deal is only for the originals. He tells me I can order the combo with the chips and the drink normally or I can get the $1 combo which comes with the chips and the drink. Not fully understanding why I would get charged for the more expensive option, I asked him why I would want to pay more for the same thing and he says that I need to tell them. If it's my job to let them know I want the special in big letters on the wall behind me when I order, why can't it be repeated back to me or even mentioned that I am making a purchase that I can get for a lot cheaper. Not to mention that I would normally not even pay that price. If i as the customer am left in the dark about me being charged this way, it seems pretty stingy that I can't even find out until I get my food. It's more money than I wanted to spend on something I ONLY got because of the sale. What a JOKE!!!
Atmosphere: 5
Food: 5
Service: 1
Kathy
More than a hour now still no sandwiches. Called and spoke to the manager Naomi and she said The driver just left with six orders. We have no idea when you’ll get your sandwiches. He’s not answering his phone. I’ll never order from the Dyer location again!!
Service: 1
Jody Newcomb
Olivia Rocks! My large order was accepted as it was a last minute order. Olivia was amazing and we got our food right on time at the Nursing Rehab. Thank you. Our driver was very kind and diligent. Thank you.
Food: 5
Service: 5
Kristin Wallace
Super clean store! Staff is amazing! I love the free smells of fresh bread as soon as you walk in. Store manager truly loves her team and it shows. Never any issues and Harry makes the best sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Shirlene Holloway
I love their #15 tuna with provolone. I always get the garlic herb wrap minus the cucumbers with extra pickles. Keep up the good work.😉
Atmosphere: 5
Food: 5
Service: 5
Nelle Townsend
I’ve NEVER left a review for any restaurant, BUT this evening was TERRIBLE CUSTOMER SERVICE: Walked in tonight , spoke to the cashier TWICE , she NEVER spoke back, I asked if everything was ok, she got smart and asked WHY? I said because I said hello twice and you never responded, Her response then, why are you asking if I’m ok,are you gonna call the ambulance? Just EXTREMELY RUDE for no reason. I gave you 5 stars on the food because the young man who fixed the sandwich was very professional and polite. AS HE SHOULD HAVE BEEN. The cashier on your register tonight will definitely run your customers away. I visit this store quite often , but after tonight, I’ve considered taking my business elsewhere. NO ONE should be treated this way, ESPECIALLY when paying customers choose to patronize your business. Kindness doesn’t cost a dime, it’s FREE like the sign in your window says about the smells. Totally unacceptable & unnecessary behavior.
Atmosphere: 1
Food: 5
Service: 1
Lyneala Townsen
I’ve NEVER left a review for any restaurant, BUT this evening was TERRIBLE CUSTOMER SERVICE: Walked in tonight , spoke to the cashier TWICE , she NEVER spoke back, I asked if everything was ok, she got smart and asked WHY? I said because I said hello twice and you never responded, Her response then, why are you asking if I’m ok,are you gonna call the ambulance? Just EXTREMELY RUDE for no reason. I gave you 5 stars on the food because the young man who fixed the sandwich was very professional and polite. AS HE SHOULD HAVE BEEN. The cashier on your register tonight will definitely run your customers away. I visit this store quite often , but after tonight, I’ve considered taking my business elsewhere. NO ONE should be treated this way, ESPECIALLY when paying customers choose to patronize your business. Kindness doesn’t cost a dime, it’s FREE like the sign in your window says about the smells. Totally unacceptable & unnecessary behavior.
Atmosphere: 1
Food: 5
Service: 1
Jay Honsa
Incredible sandwiches and service
Atmosphere: 3
Food: 4
Service: 5
Sew With Mickey G
Working in healthcare I’m usually short on time. I ordered online my custom Vito sandwich. Just for it not to be made as order. I’m sick of it.
Atmosphere: 2
Food: 2
Service: 2
William Leyendecker
I wanted to give a shout to Christina Vlamakis-Hernandez and her team at Jimmy John’s in Dyer & Highland. I had the pleasure of going to the Dyer Night Out on August 6th with my wife and kids and appreciated the respect that she gives to her customers and the above and beyond energy she gives to Jimmy John’s when she is out doing events which other towns are hosting.
I had the pleasure of meeting her back in 2014 at Jimmy John’s when my wife was pregnant and she was pregnant with her twins as well. Christina always had a smile on her face, took the time to talk with all of her customers, and when me and my wife had a taste for Jimmy John’s she would even ask about her and how she was doing. Still to this day she asks about my wife and kids and provides them a great experience when we go there. My wife appreciated how she was hosting a back to school backpack event at the Highland location which I took my kids to and she made them feel so happy to receive one with the school supplies in them and the Little John sandwich coupon card they used to get their sandwich which they enjoyed a lot.
Jimmy John’s definitely has an absolutely great individual that represents them the way they should be,
The service in here needs to be addressed. I went in today right when the store opened. I ordered a Beach Club and specifically said “no mayo”. The girl proceeds to drench the top piece of bread with mayo. I spoke up saying “I asked for no mayo please”. In a disgruntled way, she pushed the bread away acting like I inconvenienced and annoyed her. She proceeds to say, “you know it comes with mayo”. Yup, you’re right, it does but I don’t want that. I come home to see my sandwich I paid for drenched in mustard. I didn’t want that either. How rude, unnecessary, unkind and unprofessional of her. I won’t be visiting this location any longer. Your staff needs to be retrained on their attitude and listening skills. How disappointing. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Erik Hoye
I went up to the counter and the girl was on her cell phone (buisness was slow so I understand being on the phone) she had it really close to her face, i called twice to get her attention, she was maybe 5 feet away from the counter? The first time I thought she didnt hear me so i tried to get her attention again, no luck. There’s no way she didn’t hear me so she straight up ignored me, i had to wait (not long) for her male coworker to come out from the back to take my order, after he took my order the girl decided then it would be a good time to put her phone down and make my order. I get being on your phone when business is slow but come on.. don’t just flat out ignore customers!
Atmosphere: 3
Food: 4
Service: 1
Lauren Walker
I came in ordered my tuna sandwich & pasta . They girl made the whole sandwich when it was time to pay the cashier said oh I’m sorry our tap to pay does not work. THIS IS SOMETHING THAT SHOULD HAVE BEEN MENTIONED BEFORE ORDERING MY MEAL. I WAS JUST THERE IN APRL & THE TAP TO PAY WAS WORKING PERFECTLY FINE. I REALLY HOPE YOU FIX THIS ISSUE BECAUSE I WANTED MY SANDWICH & PASTA. NOBODY CARRIES CASH OR CARDS ANYMORE. I AM LITERALLY PISSED YOU HAVE NO IDEO I BAD I WAS CRAVING THAT.
abbey falco
Went in to order and ordered 3 sandwiches. Got to my car and realized I only received 2, went back inside to get the other and was given a hard time but understandable during this time period. Sorted everything out and got my sandwich, along with slight attitude from the girl working(bagging items). Once I got home we found that one of our sandwiches has been drenched in mayo to the point the bread is soggy and mushy, the paper the sandwich is wrapped in is even soggy and soaked in mayo. Other 2 are fine but just a very odd and not pleasing experience, website will not let me provide feedback directly.
Atmosphere: 3
Food: 2
Service: 3
Kayla Marie
The #1 Pepe sandwich is my favorite, and it hits the spot EVERYTIME!
Normally, I have a good experience at this location when I come in. I get just the sandwich because the upcharge for the combo is a little steep for me, but there was a big sign at the front that said I can upgrade to a combo for a dollar so I thought why not. When I got told the total of my order I thought it seemed a bit higher than what it should have been, but when I asked for the receipt they said they would put it with the sandwiches. After finishing my lunch, I looked at the receipt and I got charged full price for both combos I got for my friend and me. I ask the guy at the counter if maybe the deal is only for the originals. He tells me I can order the combo with the chips and the drink normally or I can get the $1 combo which comes with the chips and the drink. Not fully understanding why I would get charged for the more expensive option, I asked him why I would want to pay more for the same thing and he says that I need to tell them. If it's my job to let them know I want the special in big letters on the wall behind me when I order, why can't it be repeated back to me or even mentioned that I am making a purchase that I can get for a lot cheaper. Not to mention that I would normally not even pay that price. If i as the customer am left in the dark about me being charged this way, it seems pretty stingy that I can't even find out until I get my food. It's more money than I wanted to spend on something I ONLY got because of the sale. What a JOKE!!!
Atmosphere: 5
Food: 5
Service: 1
More than a hour now still no sandwiches. Called and spoke to the manager
Naomi and she said The driver just left with six orders. We have no idea when you’ll get your sandwiches. He’s not answering his phone. I’ll never order from the Dyer location again!!
Service: 1
Olivia Rocks! My large order was accepted as it was a last minute order. Olivia was amazing and we got our food right on time at the Nursing Rehab. Thank you. Our driver was very kind and diligent. Thank you.
Food: 5
Service: 5
Super clean store! Staff is amazing! I love the free smells of fresh bread as soon as you walk in. Store manager truly loves her team and it shows. Never any issues and Harry makes the best sandwiches!
Atmosphere: 5
Food: 5
Service: 5
I love their #15 tuna with provolone. I always get the garlic herb wrap minus the cucumbers with extra pickles. Keep up the good work.😉
Atmosphere: 5
Food: 5
Service: 5
I’ve NEVER left a review for any restaurant, BUT this evening was TERRIBLE CUSTOMER SERVICE:
Walked in tonight , spoke to the cashier TWICE , she NEVER spoke back, I asked if everything was ok, she got smart and asked WHY? I said because I said hello twice and you never responded, Her response then, why are you asking if I’m ok,are you gonna call the ambulance? Just EXTREMELY RUDE for no reason. I gave you 5 stars on the food because the young man who fixed the sandwich was very professional and polite. AS HE SHOULD HAVE BEEN.
The cashier on your register tonight will definitely run your customers away. I visit this store quite often , but after tonight, I’ve considered taking my business elsewhere. NO ONE should be treated this way, ESPECIALLY when paying customers choose to patronize your business. Kindness doesn’t cost a dime, it’s FREE like the sign in your window says about the smells.
Totally unacceptable & unnecessary behavior.
Atmosphere: 1
Food: 5
Service: 1
I’ve NEVER left a review for any restaurant, BUT this evening was TERRIBLE CUSTOMER SERVICE:
Walked in tonight , spoke to the cashier TWICE , she NEVER spoke back, I asked if everything was ok, she got smart and asked WHY? I said because I said hello twice and you never responded, Her response then, why are you asking if I’m ok,are you gonna call the ambulance? Just EXTREMELY RUDE for no reason. I gave you 5 stars on the food because the young man who fixed the sandwich was very professional and polite. AS HE SHOULD HAVE BEEN.
The cashier on your register tonight will definitely run your customers away. I visit this store quite often , but after tonight, I’ve considered taking my business elsewhere. NO ONE should be treated this way, ESPECIALLY when paying customers choose to patronize your business. Kindness doesn’t cost a dime, it’s FREE like the sign in your window says about the smells.
Totally unacceptable & unnecessary behavior.
Atmosphere: 1
Food: 5
Service: 1
Incredible sandwiches and service
Atmosphere: 3
Food: 4
Service: 5
Working in healthcare I’m usually short on time. I ordered online my custom Vito sandwich. Just for it not to be made as order. I’m sick of it.
Atmosphere: 2
Food: 2
Service: 2
I wanted to give a shout to Christina Vlamakis-Hernandez and her team at Jimmy John’s in Dyer & Highland. I had the pleasure of going to the Dyer Night Out on August 6th with my wife and kids and appreciated the respect that she gives to her customers and the above and beyond energy she gives to Jimmy John’s when she is out doing events which other towns are hosting.
I had the pleasure of meeting her back in 2014 at Jimmy John’s when my wife was pregnant and she was pregnant with her twins as well. Christina always had a smile on her face, took the time to talk with all of her customers, and when me and my wife had a taste for Jimmy John’s she would even ask about her and how she was doing. Still to this day she asks about my wife and kids and provides them a great experience when we go there. My wife appreciated how she was hosting a back to school backpack event at the Highland location which I took my kids to and she made them feel so happy to receive one with the school supplies in them and the Little John sandwich coupon card they used to get their sandwich which they enjoyed a lot.
Jimmy John’s definitely has an absolutely great individual that represents them the way they should be,
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The service in here needs to be addressed. I went in today right when the store opened. I ordered a Beach Club and specifically said “no mayo”. The girl proceeds to drench the top piece of bread with mayo. I spoke up saying “I asked for no mayo please”. In a disgruntled way, she pushed the bread away acting like I inconvenienced and annoyed her. She proceeds to say, “you know it comes with mayo”. Yup, you’re right, it does but I don’t want that. I come home to see my sandwich I paid for drenched in mustard. I didn’t want that either. How rude, unnecessary, unkind and unprofessional of her. I won’t be visiting this location any longer. Your staff needs to be retrained on their attitude and listening skills. How disappointing. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
I went up to the counter and the girl was on her cell phone (buisness was slow so I understand being on the phone) she had it really close to her face, i called twice to get her attention, she was maybe 5 feet away from the counter? The first time I thought she didnt hear me so i tried to get her attention again, no luck. There’s no way she didn’t hear me so she straight up ignored me, i had to wait (not long) for her male coworker to come out from the back to take my order, after he took my order the girl decided then it would be a good time to put her phone down and make my order. I get being on your phone when business is slow but come on.. don’t just flat out ignore customers!
Atmosphere: 3
Food: 4
Service: 1
I came in ordered my tuna sandwich & pasta . They girl made the whole sandwich when it was time to pay the cashier said oh I’m sorry our tap to pay does not work. THIS IS SOMETHING THAT SHOULD HAVE BEEN MENTIONED BEFORE ORDERING MY MEAL. I WAS JUST THERE IN APRL & THE TAP TO PAY WAS WORKING PERFECTLY FINE. I REALLY HOPE YOU FIX THIS ISSUE BECAUSE I WANTED MY SANDWICH & PASTA. NOBODY CARRIES CASH OR CARDS ANYMORE. I AM LITERALLY PISSED YOU HAVE NO IDEO I BAD I WAS CRAVING THAT.
Went in to order and ordered 3 sandwiches. Got to my car and realized I only received 2, went back inside to get the other and was given a hard time but understandable during this time period. Sorted everything out and got my sandwich, along with slight attitude from the girl working(bagging items). Once I got home we found that one of our sandwiches has been drenched in mayo to the point the bread is soggy and mushy, the paper the sandwich is wrapped in is even soggy and soaked in mayo. Other 2 are fine but just a very odd and not pleasing experience, website will not let me provide feedback directly.
Atmosphere: 3
Food: 2
Service: 3
The #1 Pepe sandwich is my favorite, and it hits the spot EVERYTIME!
Atmosphere: 5
Food: 5
Service: 5
Loading...