People here are fantastic. Though they have made mistakes on my food several times place is always clean and quick inside or drive through.
Atmosphere: 4
Food: 3
Service: 5
Desiree Clark
Things were ready to go when 9 got there
Atmosphere: 5
Food: 5
Service: 5
Debra Hughey Parsons
Got donuts for grandkids and a frozen chai for me. All yummy.
Atmosphere: 5
Food: 5
Service: 5
Heather Kercher
The morning crew today made my day! They were so friendly, complimentary and quick! Nothing better to start the day than coffee and a smile! Thanks so much ladies!! Also, the $6 meal deal is amazing!
Atmosphere: 4
Food: 4
Service: 5
Adria Mast
So this was my 1st time going to this Dunkin Donut. Will never go again. They were not busy on inside they did have 4 vehicles in driv thru. I still had to wait awhile. There is hardly any frosting on the donuts. I ordered 2 long John's isn't there to be filling on the inside? Welp there was no filling in either one. And the lady was not friendly at. Did not say hi or greet me in anyway. Kept standing right infront of the donuts. I had to keep asking her to step aside I can't see. Then at the end nothing was said threw my receipt in trash. I had to ask her for it. I'll never go there again Goshen is ALOT better & friendly
Atmosphere: 2
Food: 1
Service: 1
Guitar Elkhart
These spiders are a hot mess—have no eyes, lazy-bones attempt at legs, and stale. A far stretch from the advertised spiders posted in the store. All for $12. Kind of wonder if they mistakenly slipped and provided the “Temu” spiders, but that takes effort. Crazy how low the bar can be set. Remember, most folks buy these for kids. Boo!
Atmosphere: 3
Food: 1
Service: 3
gary mercer
Terrible !!!!
Atmosphere: 1
Food: 1
Service: 1
Matt Webster
If you're looking for a lukewarm cup of coffee in the late afternoon then this is your place.
Kaleena
So helpful and friendly and the food and coffee was great!
Atmosphere: 5
Food: 5
Service: 5
Andy Breden
Stopped at 6:05a for a breakfast wrap and avocado toast. Was told their ovens weren’t ready and they weren’t able to make any sandwiches…
I wanted a drink and asked for no ice because I was going to drink it for lunch, the cashier told me it was going to cost an extra .50 cents for no ice. I politely asked her why was it an uncharge for no ice. She called the manager and comes over and says it’s a $3 upcharge for no ice. I told him I didn’t need any extra, just no ice. I said the cashier told me it was 50 cents. He was very nasty with me and told me if I didn’t want to pay for it, don’t order it. I asked for a refund for my previous order since this was an add on and he told me to step to the side so that he could take the next person order. I told him I had already been there for 15 mins and needed to leave. He insisted I “move to the side so that he could take the next person!” The lady behind me said, “She was here first and I’m in no hurry!’’ The manager then rolled his eyes at me and proceeded to do the refund. Never had that experience before And I will not be returning…he was very rude!
Service: 1
Jamie Lemasters
The employees are always the best! I rarely get Dunkin but when I do this is the only location where the employees are in a great mood. Guy at the window today, thank you for making me laugh when trying to trick me with the Sabrina Carpenter cup, it was a long rough day at work and you made my day better (and of course my daughter's because she laughed at me for falling for it)
Atmosphere: 5
Food: 4
Service: 5
Victoria Islas
My husband and I had a very disappointing experience at this Dunkin’ location. We ordered a hot latte macchiato, and my husband clearly said “hot” several times. The employee kept repeating it back as “iced,” and despite my husband correcting him, they still prepared it iced.
When we got to the window, my husband asked again if it was hot, and the staff insisted he had ordered it iced—even though I was sitting right there and heard him repeat “hot” multiple times. A manager came over and told us they wouldn’t “waste product” and that we would need to buy another one if we wanted it hot. Thankfully, the same guy that took our order stepped in and offered to remake it correctly.
To make matters worse, as we were leaving, the manager told us to “explain our order right next time,” even though we had been very clear. That was unnecessary and unprofessional.
On top of all that, we also ordered the loaded chipotle hash browns and found a hair in it, which was extremely unappetizing and concerning.
Overall, this experience left us very disappointed with both the service and food quality. Mistakes happen, I myself too work with food service and I don’t leave bad reviews but how customers are treated and the cleanliness of the food served are very important.
Food: 1
Service: 1
Siha Kao
Rude terrible service.
Atmosphere: 1
Food: 1
Service: 1
Suzie
Watered down coffee and espresso and the bacon is never cooked. Very unfriendly staff.
People here are fantastic. Though they have made mistakes on my food several times place is always clean and quick inside or drive through.
Atmosphere: 4
Food: 3
Service: 5
Things were ready to go when 9 got there
Atmosphere: 5
Food: 5
Service: 5
Got donuts for grandkids and a frozen chai for me. All yummy.
Atmosphere: 5
Food: 5
Service: 5
The morning crew today made my day! They were so friendly, complimentary and quick! Nothing better to start the day than coffee and a smile! Thanks so much ladies!! Also, the $6 meal deal is amazing!
Atmosphere: 4
Food: 4
Service: 5
So this was my 1st time going to this Dunkin Donut. Will never go again. They were not busy on inside they did have 4 vehicles in driv thru. I still had to wait awhile. There is hardly any frosting on the donuts. I ordered 2 long John's isn't there to be filling on the inside? Welp there was no filling in either one. And the lady was not friendly at. Did not say hi or greet me in anyway. Kept standing right infront of the donuts. I had to keep asking her to step aside I can't see. Then at the end nothing was said threw my receipt in trash. I had to ask her for it. I'll never go there again Goshen is ALOT better & friendly
Atmosphere: 2
Food: 1
Service: 1
These spiders are a hot mess—have no eyes, lazy-bones attempt at legs, and stale. A far stretch from the advertised spiders posted in the store. All for $12. Kind of wonder if they mistakenly slipped and provided the “Temu” spiders, but that takes effort. Crazy how low the bar can be set. Remember, most folks buy these for kids. Boo!
Atmosphere: 3
Food: 1
Service: 3
Terrible !!!!
Atmosphere: 1
Food: 1
Service: 1
If you're looking for a lukewarm cup of coffee in the late afternoon then this is your place.
So helpful and friendly and the food and coffee was great!
Atmosphere: 5
Food: 5
Service: 5
Stopped at 6:05a for a breakfast wrap and avocado toast. Was told their ovens weren’t ready and they weren’t able to make any sandwiches…
Service: 1
Restaurantji Recommends
I wanted a drink and asked for no ice because I was going to drink it for lunch, the cashier told me it was going to cost an extra .50 cents for no ice. I politely asked her why was it an uncharge for no ice. She called the manager and comes over and says it’s a $3 upcharge for no ice. I told him I didn’t need any extra, just no ice. I said the cashier told me it was 50 cents. He was very nasty with me and told me if I didn’t want to pay for it, don’t order it. I asked for a refund for my previous order since this was an add on and he told me to step to the side so that he could take the next person order. I told him I had already been there for 15 mins and needed to leave. He insisted I “move to the side so that he could take the next person!” The lady behind me said, “She was here first and I’m in no hurry!’’ The manager then rolled his eyes at me and proceeded to do the refund. Never had that experience before And I will not be returning…he was very rude!
Service: 1
The employees are always the best! I rarely get Dunkin but when I do this is the only location where the employees are in a great mood. Guy at the window today, thank you for making me laugh when trying to trick me with the Sabrina Carpenter cup, it was a long rough day at work and you made my day better (and of course my daughter's because she laughed at me for falling for it)
Atmosphere: 5
Food: 4
Service: 5
My husband and I had a very disappointing experience at this Dunkin’ location. We ordered a hot latte macchiato, and my husband clearly said “hot” several times. The employee kept repeating it back as “iced,” and despite my husband correcting him, they still prepared it iced.
When we got to the window, my husband asked again if it was hot, and the staff insisted he had ordered it iced—even though I was sitting right there and heard him repeat “hot” multiple times. A manager came over and told us they wouldn’t “waste product” and that we would need to buy another one if we wanted it hot. Thankfully, the same guy that took our order stepped in and offered to remake it correctly.
To make matters worse, as we were leaving, the manager told us to “explain our order right next time,” even though we had been very clear. That was unnecessary and unprofessional.
On top of all that, we also ordered the loaded chipotle hash browns and found a hair in it, which was extremely unappetizing and concerning.
Overall, this experience left us very disappointed with both the service and food quality. Mistakes happen, I myself too work with food service and I don’t leave bad reviews but how customers are treated and the cleanliness of the food served are very important.
Food: 1
Service: 1
Rude terrible service.
Atmosphere: 1
Food: 1
Service: 1
Watered down coffee and espresso and the bacon is never cooked. Very unfriendly staff.
Atmosphere: 1
Food: 1
Service: 1
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