If I could give zero stars I would, this location is closest to where I live so I always go there. This is my last time going to the Hively location, or going to any Subway period...they have really fallen off. I went there and no other customers where in the store, there were two workers and they were working on a drive thru order I believe. I stood there for about ten minutes before even being acknowledged, I understand they were working on an order but acknowledge and greet your customers...their customer service SUCKS!!!! Then when I asked for heavy onion on my sandwich, I had to ask three times for more onion...I thought Subway was supposed to make your sandwich to your liking. This isn't the first time I experienced this at Subway, part of the experience of eating out is good customer service...Hively Subway Do Better!!!!
Corey Rodriguez
Closed 15 minutes early and wouldn’t open the doors
Atmosphere: 1
Food: 1
Service: 1
apples3301
The food was good. There was no organization on the line trying to make the food. One of the employee cuss at the customer saying he didn't pay but did.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: The Ultimate B M T 820 Cals, Homestyle Chicken Salad
Jes Booysen
Do not recommend eating here. They give you the least amount of meat possible. Tuesday I went through the drive thru got 4 sandwiches in total 2 were roast beefs. Literally got 3 pieces of meat on each. Called to complain as i was ready 15 minutes away when I saw this. Got told rudely that I would have to call and speak to the store manager the next day and washing up on then they stopped answering the phone. Manager replaced my food. Today my husband walks over there for another 12in roast beef for him and our daughter the lady started off by only putting 2 PIECES of meat on the entire thing he asked isn't there supposed to be more on there? Her response was you want more you pay more. She ended up putting on 2 more slices not sure if we were charged for it because she didn't give a receipt on a cash purchase. They used to put 4 "rolls" of meat on a foot long which was like a piece and a half each roll. Will.not return to this store. When you can't even taste the meat what's the point? Don't waste your money. Disappointed this place used to be our go to subway but not anymore. Pics are of the food the big sandwich is today's and the small one was a few days ago. This is ridiculous you can't even see the meat
Atmosphere: 1
Food: 1
Service: 1
Dorky Kriso
The drive through attendant was rude and got snippy with me for a taking a second to look through the menu they had available, so I quickly spouted out an order and they got my sandwich wrong.
Food: 2
Service: 1
Peggy Allman (Peggy allman)
I jus like it
Food: 5
Service: 2
Recommended dishes: Chicken Ranch Wrap
Peggy R. Allman
I jus like it
Food: 5
Service: 2
Recommended dishes: Chicken Ranch Wrap
Mary Dooley
Went through the drive through. People are very friendly there. Foods always good.
Highly dissatisfied. Mobile order not ready when promised, items left off the order and corrected on the spot, only to find they completely skipped anything past toasting the sandwich on my order.
4 kids running the store, stumbling all over each other, none seeming to know what's going on or how to operate a business.
Kathy Shidler
We used to love this store had no problems! Until today and we will never return. We ordered on the app for a pickup order, I went to pick it up. I waited 10 minutes at drive up and no one waited on me. I drove up to the drive up window to get my order. A boy looked right at me and didn’t bother to come to the window. He just stood there doing nothing. Then a woman came up to the window about 10 minutes later. I told her I had an order, she said why didn’t you go to the drive up? I said I did no one waited on me so I drove up to the window and I had been waiting for quite a long time. She ask my name turned around grabbed my food without saying anything and handed it to me. The entire wait was over 25 minutes. I get home and the order is wrong. Will not revisit this store and definitely not recommend it.
Subway is a great place to eat..love it.. Everything always fresh
Atmosphere: 5
Food: 5
Service: 5
Shondalin Gates
I haven’t had subway n so long (years). Wanted to give it another try since the new menu and all the new commercials. There’s a subway n the Elkhart General Hospital , So I tried it today and omgosh . The bread was horrible something is wrong. I had a turkey sub trying to play it safe, but I took cautionlly 2 bites and the rest sits on my counter. I’ll keep Jimmy John’s on speed dial. The bread used to be the best thing on subway sandwiches and this bread was dry and idk not right!! Don’t fix what’s not broken the bread was great . Big mistake for me what’s a sub without a good bread?
Atmosphere: 4
Food: 1
Service: 4
Bailey Shoup
Got order all wrong and when I called to let them know it was messed up the manager in the background had a horrible attitude saying it was made right. She was very rude
Atmosphere: 1
Food: 1
Service: 1
A really
I haven’t had subway n so long (years). Wanted to give it another try since the new menu and all the new commercials. There’s a subway n the Elkhart General Hospital , So I tried it today and omgosh . The bread was horrible something is wrong. I had a turkey sub trying to play it safe, but I took cautionlly 2 bites and the rest sits on my counter. I’ll keep Jimmy John’s on speed dial. The bread used to be the best thing on subway sandwiches and this bread was dry and idk not right!! Don’t fix what’s not broken the bread was great . Big mistake for me what’s a sub without a good bread?
Atmosphere: 4
Food: 1
Service: 4
Rick Masters
This is the worse place, well, has the worse employees of all Subways in Elkhart. We used to order food online there, almost half of the time the orders were wrong or incomplete.
If I could give zero stars I would, this location is closest to where I live so I always go there. This is my last time going to the Hively location, or going to any Subway period...they have really fallen off. I went there and no other customers where in the store, there were two workers and they were working on a drive thru order I believe. I stood there for about ten minutes before even being acknowledged, I understand they were working on an order but acknowledge and greet your customers...their customer service SUCKS!!!! Then when I asked for heavy onion on my sandwich, I had to ask three times for more onion...I thought Subway was supposed to make your sandwich to your liking. This isn't the first time I experienced this at Subway, part of the experience of eating out is good customer service...Hively Subway Do Better!!!!
Closed 15 minutes early and wouldn’t open the doors
Atmosphere: 1
Food: 1
Service: 1
The food was good. There was no organization on the line trying to make the food. One of the employee cuss at the customer saying he didn't pay but did.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: The Ultimate B M T 820 Cals, Homestyle Chicken Salad
Do not recommend eating here. They give you the least amount of meat possible. Tuesday I went through the drive thru got 4 sandwiches in total 2 were roast beefs. Literally got 3 pieces of meat on each. Called to complain as i was ready 15 minutes away when I saw this. Got told rudely that I would have to call and speak to the store manager the next day and washing up on then they stopped answering the phone. Manager replaced my food. Today my husband walks over there for another 12in roast beef for him and our daughter the lady started off by only putting 2 PIECES of meat on the entire thing he asked isn't there supposed to be more on there? Her response was you want more you pay more. She ended up putting on 2 more slices not sure if we were charged for it because she didn't give a receipt on a cash purchase. They used to put 4 "rolls" of meat on a foot long which was like a piece and a half each roll. Will.not return to this store. When you can't even taste the meat what's the point? Don't waste your money. Disappointed this place used to be our go to subway but not anymore. Pics are of the food the big sandwich is today's and the small one was a few days ago. This is ridiculous you can't even see the meat
Atmosphere: 1
Food: 1
Service: 1
The drive through attendant was rude and got snippy with me for a taking a second to look through the menu they had available, so I quickly spouted out an order and they got my sandwich wrong.
Food: 2
Service: 1
I jus like it
Food: 5
Service: 2
Recommended dishes: Chicken Ranch Wrap
I jus like it
Food: 5
Service: 2
Recommended dishes: Chicken Ranch Wrap
Went through the drive through. People are very friendly there. Foods always good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Meatball Sandwich, Chicken Ranch Wrap, blt
Highly dissatisfied. Mobile order not ready when promised, items left off the order and corrected on the spot, only to find they completely skipped anything past toasting the sandwich on my order.
4 kids running the store, stumbling all over each other, none seeming to know what's going on or how to operate a business.
We used to love this store had no problems! Until today and we will never return. We ordered on the app for a pickup order, I went to pick it up. I waited 10 minutes at drive up and no one waited on me. I drove up to the drive up window to get my order. A boy looked right at me and didn’t bother to come to the window. He just stood there doing nothing. Then a woman came up to the window about 10 minutes later. I told her I had an order, she said why didn’t you go to the drive up? I said I did no one waited on me so I drove up to the window and I had been waiting for quite a long time. She ask my name turned around grabbed my food without saying anything and handed it to me. The entire wait was over 25 minutes. I get home and the order is wrong. Will not revisit this store and definitely not recommend it.
Food: 1
Service: 1
Restaurantji Recommends
Subway is a great place to eat..love it.. Everything always fresh
Atmosphere: 5
Food: 5
Service: 5
I haven’t had subway n so long (years). Wanted to give it another try since the new menu and all the new commercials. There’s a subway n the Elkhart General Hospital , So I tried it today and omgosh . The bread was horrible something is wrong. I had a turkey sub trying to play it safe, but I took cautionlly 2 bites and the rest sits on my counter. I’ll keep Jimmy John’s on speed dial. The bread used to be the best thing on subway sandwiches and this bread was dry and idk not right!! Don’t fix what’s not broken the bread was great . Big mistake for me what’s a sub without a good bread?
Atmosphere: 4
Food: 1
Service: 4
Got order all wrong and when I called to let them know it was messed up the manager in the background had a horrible attitude saying it was made right. She was very rude
Atmosphere: 1
Food: 1
Service: 1
I haven’t had subway n so long (years). Wanted to give it another try since the new menu and all the new commercials. There’s a subway n the Elkhart General Hospital , So I tried it today and omgosh . The bread was horrible something is wrong. I had a turkey sub trying to play it safe, but I took cautionlly 2 bites and the rest sits on my counter. I’ll keep Jimmy John’s on speed dial. The bread used to be the best thing on subway sandwiches and this bread was dry and idk not right!! Don’t fix what’s not broken the bread was great . Big mistake for me what’s a sub without a good bread?
Atmosphere: 4
Food: 1
Service: 4
This is the worse place, well, has the worse employees of all Subways in Elkhart. We used to order food online there, almost half of the time the orders were wrong or incomplete.
Atmosphere: 4
Food: 4
Service: 1
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