Pretty sad when you order a pizza and you go pick it up and does not have all the items that’s supposed to be on it because they ran out of product. You make a complaint and the manager or district manager does not give you a call back. That shows you that the Pizza Hut management team does not care about their customers.
Atmosphere: 3
Food: 3
Service: 1
Logan Gustin
Food itself is good if it actually gets to you on time. Says delivery at 8:11 pm. At 8:30 I get a text update saying my order will be door dashed, estimated delivery 9p. I placed the order at 7:30. Absolutely unacceptable to wait that long and get a cold pizza and for get the extra sauces I paid for. Shouldn't have to complain multiple times.
Edit with an update. Gave them another try on 11-14-24. Over an hour wait, which wouldn't matter, if my food was warm, my order complete, and my dipping sauces in their containers. Open container of cheese sauce, which dumped all other my bread sticks. And paid extra for another cup of marina, that I didn't receive. Food industry is just sad at this point. Didn't call to complain about this issue, and multiple others. I plan to just stay away from this location, as should everyone else around, in, or near elwood.
Dakota Kelley
Great! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breadsticks, Cinnamon Sticks, Supreme Pizza, Buffalo Chicken Pizza, Sides, Marinara, Backyard BBQ Chicken Pizza, Boneless Wings, Personal Pan Pizza, Veggie Lover's Pizza, Big Dinner Box with Breaded Boneless Wings, Create Your Own Pizza, Tavern Ultimate Pizza
lou ann Pierce
Chicago style pizza with extra pepperoni was awful, no extra pepperoni, looked like they threw the pizza in the box, Not crispy, Elwood Pizza Hut sucks so does the management no help at all. Glad 28 Pub is going to back open we know they have good Pizza
Parking: this is the only good thing about pizza hut, you can park
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Marinara
Stephanie Slagle
I ordered a hit box for one with there new pesto margarita personal pan pizza. When I got my order I noticed there was no pesto sauce and that’s the best part of the pizza. I called and a lady named Tammy stated it was her fault as she is the only worker there. I asked if some could be delivered as I have no ride. She was very rude and then hung up on me. This Pizza Hut is a joke and a WOKE industry who provides terrible customer service. I will talking to there corporation.
Atmosphere: 2
Food: 1
Service: 1
Florence Powell
Love this place..... pizza hut all the way no other pizza beats it....
Atmosphere: 4
Food: 5
Service: 5
Haley Walker
We messed up our own order and they were very accommodating with us, going above and beyond. A+ customer service.
Atmosphere: 5
Food: 5
Service: 5
David Titley
Wish they had dinning area food was a little cold
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Supreme Pizza
Leland Wade Taylor
I GAD A ORDER AND IT WASNT RIGHT IT TOOK SN HOUR TO GET TO MY
Atmosphere: 1
Food: 2
Service: 1
Rick Bronnenberg
Lost another customer not that it matters to the staff. Horrible customer service and experience.
Service was good. Pizza.... well it's Pizza hut. Same pizza for the last 1000 years..
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pizza, Cheese Sticks
Dwayne Gong
Food was ok.
Atmosphere: 1
Food: 4
Service: 3
Phil Caldwell
Excellent
Scott Cummings
Friendly employee's great service great deal's on pizza's and bread stick's great place to meet friend's great place to take the family great place to meet new people
Trisha Sullivan
Extremely inconsitent service. Pizza is never the same twice. Forever done wasting my $ at this location.
Pretty sad when you order a pizza and you go pick it up and does not have all the items that’s supposed to be on it because they ran out of product. You make a complaint and the manager or district manager does not give you a call back. That shows you that the Pizza Hut management team does not care about their customers.
Atmosphere: 3
Food: 3
Service: 1
Food itself is good if it actually gets to you on time. Says delivery at 8:11 pm. At 8:30 I get a text update saying my order will be door dashed, estimated delivery 9p. I placed the order at 7:30. Absolutely unacceptable to wait that long and get a cold pizza and for get the extra sauces I paid for. Shouldn't have to complain multiple times.
Edit with an update. Gave them another try on 11-14-24. Over an hour wait, which wouldn't matter, if my food was warm, my order complete, and my dipping sauces in their containers. Open container of cheese sauce, which dumped all other my bread sticks. And paid extra for another cup of marina, that I didn't receive. Food industry is just sad at this point. Didn't call to complain about this issue, and multiple others. I plan to just stay away from this location, as should everyone else around, in, or near elwood.
Great! Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breadsticks, Cinnamon Sticks, Supreme Pizza, Buffalo Chicken Pizza, Sides, Marinara, Backyard BBQ Chicken Pizza, Boneless Wings, Personal Pan Pizza, Veggie Lover's Pizza, Big Dinner Box with Breaded Boneless Wings, Create Your Own Pizza, Tavern Ultimate Pizza
Chicago style pizza with extra pepperoni was awful, no extra pepperoni, looked like they threw the pizza in the box, Not crispy, Elwood Pizza Hut sucks so does the management no help at all. Glad 28 Pub is going to back open we know they have good Pizza
Parking: this is the only good thing about pizza hut, you can park
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Marinara
I ordered a hit box for one with there new pesto margarita personal pan pizza. When I got my order I noticed there was no pesto sauce and that’s the best part of the pizza. I called and a lady named Tammy stated it was her fault as she is the only worker there. I asked if some could be delivered as I have no ride. She was very rude and then hung up on me. This Pizza Hut is a joke and a WOKE industry who provides terrible customer service. I will talking to there corporation.
Atmosphere: 2
Food: 1
Service: 1
Love this place..... pizza hut all the way no other pizza beats it....
Atmosphere: 4
Food: 5
Service: 5
We messed up our own order and they were very accommodating with us, going above and beyond. A+ customer service.
Atmosphere: 5
Food: 5
Service: 5
Wish they had dinning area food was a little cold
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Supreme Pizza
I GAD A ORDER AND IT WASNT RIGHT IT TOOK SN HOUR TO GET TO MY
Atmosphere: 1
Food: 2
Service: 1
Lost another customer not that it matters to the staff. Horrible customer service and experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service was good. Pizza.... well it's Pizza hut. Same pizza for the last 1000 years..
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pizza, Cheese Sticks
Food was ok.
Atmosphere: 1
Food: 4
Service: 3
Excellent
Friendly employee's great service great deal's on pizza's and bread stick's great place to meet friend's great place to take the family great place to meet new people
Extremely inconsitent service. Pizza is never the same twice. Forever done wasting my $ at this location.
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