Management need to watch worker behaviour with customers. They all are very rude
Atmosphere: 3
Food: 4
Service: 1
Ana Paula S Moraes
The food is amazing, but the staff...
Atmosphere: 4
Food: 5
Service: 2
Abdi Kahin
Naf Naf food is good overall, but this location is disastrous. Untrained, Rude staff here. I told them i don’t need the food anymore cause don’t like their attitude.
Service: 1
Epejshia Shaw
Walked in and walked right back out Staff preparing the food looked miserable no customer service skills by any means. The guy who was preparing the food name badge was absolutely disgusting. The place looked like a truck stop restaurant where the food was an absolute disaster. The food looked dry I was not going to risk getting sick them people in there looked like they did not care about life let alone making sure the food was properly handled DO NOT GO TO THE GARY LOCATION
Atmosphere: 1
Food: 1
Service: 1
erzen Kokaj
The young woman here name was Naiya i believe i guess ordered too much food she was not happy at all she made my food with attitude she started throwing the pita bread on the counter hahahah lazy as hell 😡 and then she said something to other girl and then she took over and finished it 🤦🏼♂️ she doesn't deserve to have a job no where
Atmosphere: 3
Food: 5
Service: 1
Michael Doak
I asked if the Moroccan sauce was spicy and told not at all. It is very spicy and even more bitter. Even after scrapping it off the meal was inedible. What a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Otorinolaringolog
Poor service, staff so unfriendly
Atmosphere: 1
Food: 3
Service: 1
Bob
Food was good, but kids working here has some real attitude issue, very unprofessional and kinda rude
Ali Mohamad
Bad service and They don't respect customers
Atmosphere: 1
Food: 3
Service: 1
Ramazan Makas
I travel to many states for work and have to eat halal food. I've been to Naf Naf many times, and this is the first time I've seen such poor staff at this branch. Please talk to your staff or change them.
I normally enjoy Naf Naf Grill, but this location inside Loves in Gary, IN was a total disaster and needs serious management review.
First, when I ordered a plate and asked for hummus, the young man told me it’s an extra charge unless it’s spread on the bottom of the plate—which makes absolutely no sense. Hummus is hummus, whether it’s on top or bottom.
Then, when the “old man” came to explain, he was literally chewing food and talking with his mouth full over the open pans of food. I could see particles coming out of his mouth toward the food—that’s disgusting and completely unsanitary.
It only got worse when I paid. I ordered a small plate (~$13) but got charged $18.99 for a larger plate. When I pointed it out, the staff and manager argued with me, claiming the charge wasn’t from their location—even though the Loves store number was printed clearly on my receipt. They tried to twist the story, saying maybe I scanned too fast and paid for someone else’s food. That’s a ridiculous excuse, especially since my Apple Pay and their receipt matched.
The staff became loud and dismissive, basically trying to silence me, until a nearby police officer stepped in and told them to show respect and listen. Only then did they stop deflecting, but they never properly corrected the issue or admitted fault.
The most laughable excuse was when one manager said I “didn’t pay” because the transaction showed as pending—as if every card transaction doesn’t say “pending” for the first few minutes. That was either ignorance or intentional misdirection.
Overall, this was one of the most unprofessional, unsanitary, and confusing experiences I’ve ever had at a Naf Naf Grill. I usually love the brand, but this location needs immediate retraining, better management oversight, and a reality check on basic customer service and food safety.
Service: 1
Jerry E. (Max Trueshot)
Ken made my experience great let him make the plate the way he wanted to, open me up to a whole new palate
Atmosphere: 5
Food: 5
Service: 5
Aymyrat Omarov
was very disappointed with my visit. Two of the staff members were extremely rude and unprofessional, which completely ruined my dining experience. I expected much better service, but unfortunately this left a very negative impression.
Atmosphere: 1
Food: 1
Service: 1
Vadim Zharnitsky
I like naf naf food but this location is going to destroy their reputation. The service is inefficient, the meat is cold. If you are hungry it is ok to have a quick bite but do not think you have eaten at naf naf.
Atmosphere: 1
Food: 2
Service: 1
Inna Z
Good food in other locations. This one is just bad, unprofessional. Cold meat, they couldn’t handle the pita without breaking, avoid.
Management need to watch worker behaviour with customers. They all are very rude
Atmosphere: 3
Food: 4
Service: 1
The food is amazing, but the staff...
Atmosphere: 4
Food: 5
Service: 2
Naf Naf food is good overall, but this location is disastrous. Untrained, Rude staff here. I told them i don’t need the food anymore cause don’t like their attitude.
Service: 1
Walked in and walked right back out
Staff preparing the food looked miserable no customer service skills by any means.
The guy who was preparing the food name badge was absolutely disgusting. The place looked like a truck stop restaurant where the food was an absolute disaster. The food looked dry I was not going to risk getting sick them people in there looked like they did not care about life let alone making sure the food was properly handled DO NOT GO TO THE GARY LOCATION
Atmosphere: 1
Food: 1
Service: 1
The young woman here name was Naiya i believe i guess ordered too much food she was not happy at all she made my food with attitude she started throwing the pita bread on the counter hahahah lazy as hell 😡 and then she said something to other girl and then she took over and finished it 🤦🏼♂️ she doesn't deserve to have a job no where
Atmosphere: 3
Food: 5
Service: 1
I asked if the Moroccan sauce was spicy and told not at all. It is very spicy and even more bitter. Even after scrapping it off the meal was inedible. What a waste of money.
Atmosphere: 1
Food: 1
Service: 1
Poor service, staff so unfriendly
Atmosphere: 1
Food: 3
Service: 1
Food was good, but kids working here has some real attitude issue, very unprofessional and kinda rude
Bad service and They don't respect customers
Atmosphere: 1
Food: 3
Service: 1
I travel to many states for work and have to eat halal food. I've been to Naf Naf many times, and this is the first time I've seen such poor staff at this branch. Please talk to your staff or change them.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I normally enjoy Naf Naf Grill, but this location inside Loves in Gary, IN was a total disaster and needs serious management review.
First, when I ordered a plate and asked for hummus, the young man told me it’s an extra charge unless it’s spread on the bottom of the plate—which makes absolutely no sense. Hummus is hummus, whether it’s on top or bottom.
Then, when the “old man” came to explain, he was literally chewing food and talking with his mouth full over the open pans of food. I could see particles coming out of his mouth toward the food—that’s disgusting and completely unsanitary.
It only got worse when I paid. I ordered a small plate (~$13) but got charged $18.99 for a larger plate. When I pointed it out, the staff and manager argued with me, claiming the charge wasn’t from their location—even though the Loves store number was printed clearly on my receipt. They tried to twist the story, saying maybe I scanned too fast and paid for someone else’s food. That’s a ridiculous excuse, especially since my Apple Pay and their receipt matched.
The staff became loud and dismissive, basically trying to silence me, until a nearby police officer stepped in and told them to show respect and listen. Only then did they stop deflecting, but they never properly corrected the issue or admitted fault.
The most laughable excuse was when one manager said I “didn’t pay” because the transaction showed as pending—as if every card transaction doesn’t say “pending” for the first few minutes. That was either ignorance or intentional misdirection.
Overall, this was one of the most unprofessional, unsanitary, and confusing experiences I’ve ever had at a Naf Naf Grill. I usually love the brand, but this location needs immediate retraining, better management oversight, and a reality check on basic customer service and food safety.
Service: 1
Ken made my experience great let him make the plate the way he wanted to, open me up to a whole new palate
Atmosphere: 5
Food: 5
Service: 5
was very disappointed with my visit. Two of the staff members were extremely rude and unprofessional, which completely ruined my dining experience. I expected much better service, but unfortunately this left a very negative impression.
Atmosphere: 1
Food: 1
Service: 1
I like naf naf food but this location is going to destroy their reputation. The service is inefficient, the meat is cold. If you are hungry it is ok to have a quick bite but do not think you have eaten at naf naf.
Atmosphere: 1
Food: 2
Service: 1
Good food in other locations. This one is just bad, unprofessional. Cold meat, they couldn’t handle the pita without breaking, avoid.
Atmosphere: 1
Food: 1
Service: 1
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