I usually give places a fair chance, but my experience at Subway was really disappointing. The bread was stale and chewy instead of fresh, the veggies looked old and soggy, and the meat portions were way too small for the price. The staff seemed uninterested and rushed, even though the place wasn’t busy. To make it worse, the restaurant wasn’t very clean—tables were sticky and the floor needed sweeping. For what I paid, I definitely expected better quality and service. Honestly, it felt like they just didn’t care about the customer experience. I won’t be going back anytime soon.
Cynthia Rideout
I went in around between 5:00 and 5:30pm. I asked if I could get a party box which contains 6 different subs cut up. I was told I couldn’t get that. When I went to the Ridge Road store the previous week around the same time they did it with no problem. So I asked if I could get 6 foot long subs. The worker said, “I have to ask.” “Wait…what?” Subway wants you to question if they want to make money? The entire premise of the restaurant is subs! Well of course they had to make the 6 footlong subs 🤦🏾♀️ Really?
Atmosphere: 3
Food: 5
Service: 1
Lynise Perry
Always fresh
Brian Castro
Ordered online about two in the afternoon, location was closed. Couldn’t get refund online, called in they said come in and we’ll give you your order, I don’t live near there and I just wanted my refund. Wouldn’t do it, I said it’s not my problem you were closed, and he said it wasn’t his problem that he didn’t have anyone to work so you think you should just keep my money? Horrible service and horrible way to run your business. Hope you go under soon. You probably take all the money you make in Gary and take it somewhere else. DONT SHOP HERE
Service: 1
Guidance 8
Michelle was awesome! She was quick with my large last minute order and had excellent customer service 👌!
vanual williams
Well I was promised a replacement for my 2 footlongs and when I tried to use my coupon the drunk manager made my food and threw it on the ground and told me that she is calling the police on me if I don't leave the store. Can anyone please help
Atmosphere: 1
Food: 1
Service: 1
Catina Knoxs
I CAME INTO THE STORE WITH MY DAUGHTER IT WAS ONE NICE YOUNG LADY TOOK MY ORDER SHE WAS YOUNG THE SECOND LADY WHICH IS OLDER WAS DRUNK AND CRUSSING AT ME SHE SAID SHE WAS A MANGER I CALLED TO REPORT SHE WAS PLAYING ON THE PHONE THIS IS WHY IM WRITTING NOW I VISIED THE STORE ON 1/14/2025 SHE NEED TO BE REMOVED
Kid-friendliness: NO
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Coca-Cola Classic
Kyara Gutierrez
I’m not really sure what the young ladies names are from November 10 around 11:30 who are working there right now but they had done an amazing job not only preparing my sandwich but being respectful to me and nice and welcoming they deserve a raise times 2 Thank you so much for your great service today
Atmosphere: 5
Food: 5
Service: 5
Bobby Jones
Subway!
Sarah Jackson
Service was good. The sandwiches were fresh. Place was clean. Employees were friendly.
This was the first Subway that I've been to in a while that actually had everything I wanted. So until further notice, this will be my Subway of choice.
Atmosphere: 5
Food: 5
Service: 5
Eli pull
I placed an order online went to pick it up and they were closed. I had to go get it the next day early in the morning. Even worse they did nothing to make up for the major inconvenience and not even that they screwed up my order adding things on the sandwiches I didn't even want
Atmosphere: 1
Food: 1
Service: 1
Fenrir Rider
Bullet proof glass Subway. I'll never forget you. It's been at least 15 years, but you are burned into my memory forever. Getting a sub on a bullet proof glass lazy-susan is an experience one does not soon forget.
Atmosphere: 3
Food: 3
Service: 3
Golden BrainFart
Workers got nothing correct about my order. There is a huge bulletproof wall that hindures most of the sound so speaking with a worker is near impossible to hear. Many mistakes made, and terrible soda selections.
Atmosphere: 1
Food: 1
Service: 1
chloe sullivan
The ladies didnt greet anyone at door cursing loud very ghetto the sandwich was slopped together not made right disgusting. Nobody is answering the phone trash ... I wint be
I usually give places a fair chance, but my experience at Subway was really disappointing. The bread was stale and chewy instead of fresh, the veggies looked old and soggy, and the meat portions were way too small for the price. The staff seemed uninterested and rushed, even though the place wasn’t busy. To make it worse, the restaurant wasn’t very clean—tables were sticky and the floor needed sweeping. For what I paid, I definitely expected better quality and service. Honestly, it felt like they just didn’t care about the customer experience. I won’t be going back anytime soon.
I went in around between 5:00 and 5:30pm. I asked if I could get a party box which contains 6 different subs cut up. I was told I couldn’t get that. When I went to the Ridge Road store the previous week around the same time they did it with no problem. So I asked if I could get 6 foot long subs. The worker said, “I have to ask.” “Wait…what?” Subway wants you to question if they want to make money? The entire premise of the restaurant is subs! Well of course they had to make the 6 footlong subs 🤦🏾♀️ Really?
Atmosphere: 3
Food: 5
Service: 1
Always fresh
Ordered online about two in the afternoon, location was closed. Couldn’t get refund online, called in they said come in and we’ll give you your order, I don’t live near there and I just wanted my refund. Wouldn’t do it, I said it’s not my problem you were closed, and he said it wasn’t his problem that he didn’t have anyone to work so you think you should just keep my money? Horrible service and horrible way to run your business. Hope you go under soon. You probably take all the money you make in Gary and take it somewhere else. DONT SHOP HERE
Service: 1
Michelle was awesome! She was quick with my large last minute order and had excellent customer service 👌!
Well I was promised a replacement for my 2 footlongs and when I tried to use my coupon the drunk manager made my food and threw it on the ground and told me that she is calling the police on me if I don't leave the store. Can anyone please help
Atmosphere: 1
Food: 1
Service: 1
I CAME INTO THE STORE WITH MY DAUGHTER IT WAS ONE NICE YOUNG LADY TOOK MY ORDER SHE WAS YOUNG THE SECOND LADY WHICH IS OLDER WAS DRUNK AND CRUSSING AT ME SHE SAID SHE WAS A MANGER I CALLED TO REPORT SHE WAS PLAYING ON THE PHONE THIS IS WHY IM WRITTING NOW I VISIED THE STORE ON 1/14/2025 SHE NEED TO BE REMOVED
Kid-friendliness: NO
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Coca-Cola Classic
I’m not really sure what the young ladies names are from November 10 around 11:30 who are working there right now but they had done an amazing job not only preparing my sandwich but being respectful to me and nice and welcoming they deserve a raise times 2 Thank you so much for your great service today
Atmosphere: 5
Food: 5
Service: 5
Subway!
Service was good. The sandwiches were fresh. Place was clean. Employees were friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cold Cut Combo, Subway Club
Restaurantji Recommends
This was the first Subway that I've been to in a while that actually had everything I wanted. So until further notice, this will be my Subway of choice.
Atmosphere: 5
Food: 5
Service: 5
I placed an order online went to pick it up and they were closed. I had to go get it the next day early in the morning. Even worse they did nothing to make up for the major inconvenience and not even that they screwed up my order adding things on the sandwiches I didn't even want
Atmosphere: 1
Food: 1
Service: 1
Bullet proof glass Subway. I'll never forget you. It's been at least 15 years, but you are burned into my memory forever. Getting a sub on a bullet proof glass lazy-susan is an experience one does not soon forget.
Atmosphere: 3
Food: 3
Service: 3
Workers got nothing correct about my order. There is a huge bulletproof wall that hindures most of the sound so speaking with a worker is near impossible to hear. Many mistakes made, and terrible soda selections.
Atmosphere: 1
Food: 1
Service: 1
The ladies didnt greet anyone at door cursing loud very ghetto the sandwich was slopped together not made right disgusting. Nobody is answering the phone trash ... I wint be
Atmosphere: 1
Food: 1
Service: 1
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