I ordered 2x this week at 530am, and got sausage egg and cheese croissants, hash browns, and large iced coffee. First day my sandwich was so stale, croissant was very crunchy and dried out, ingredients were cold, cheese wasnt even melted, hash browns were cold and very stale. At 530am everything should be fresh. Today i just got croissant, wasnt as stale, but still was, i didnt bother with hash browns, and i asked for light ice bc when they fill whole cup, you get ripped off and only 1/3 of drink, so i always ask for light ice, they still filled it up. Ive been a long time customer, but food is getting worse. Im done, biggby is always hot, they do what i ask, and take their time making things right. Dunkin sucks on pike street goshen. I dont have these problems at other one.
Atmosphere: 3
Food: 1
Service: 3
M
Please proactively greet your customers when they walk in. 3 employees saw me one said hello and he was retocking food supplies. I left without ordering. I will give them another shot. Maybe just way too busy at the time
Atmosphere: 3
Food: 5
Service: 3
Viviana Bell
Stopped at 1130 am and they were out of pretty much all donuts?, I ordered 1 dozen and I got half of dozen of whatever?, and they are so rude, they didn't acknowledge my car at the window, they gave the back to the window, brought my order( half)gave it to me and then charged me after i had it all in my car, I'm not asking a free charity work, I'm paying for your services, at least be nice.
Lilly Henke
Such kind staff:) Afternoon/Evening shift girls are literal rays of sunshine!
Rhonda Withrow
For me personally Dunkin' Donuts has the most amazing cup of coffee and the Employees are amazing too.
Atmosphere: 5
Food: 5
Service: 5
Chris Pletcher
Love this DD because of Jessica! She is phenomenal! Her Service is above and beyond! Love her and her fabulous personality ❤️
Service: 5
Russ Rancourt
Staff is rude and not willing to make customers happy. I have been going to Dunkin’ Donuts my whole life all over the United States and this is the first time I’ve ever walked out of one. I will never return to that store again. The only reason I gave it one star is because I can’t give it zero stars. I can always help the store manager actually does something about this because with those kind of attitudes you’ll definitely lose business.
Atmosphere: 1
Food: 4
Service: 1
Mark Myers
Donuts good, coffee ok.
Atmosphere: 5
Food: 5
Service: 5
Alivia Ringler
I always go here and it’s been nothing but great with awesome staff who are kind. My cousins and I came at 6 am wednesday morning to get coffee and bagels. Whoever was taking our order was so beyond rude. She messed up our coffee order pretty badly. She forgot a bagel and continued to charge us extra for that. Even though we showed her the receipt! And the coffee was just kind of gross too.
Atmosphere: 1
Food: 1
Service: 1
Amanda Hedges
Amy, Jessica, and Brianna were so amazing. We came in 30 minutes prior to closing on 11/23 and they greeted us with warm smiles and great attitudes! Amazing ladies! Thank you so much! We love you guys! ❤️❤️❤️
This dunkin has always been my favorite! Jessica in the evening makes amazing coffee and always has a good attitude. Marcus is also always in a cheerful mood. Definitely recommend this dunkin. Just wish there was a better drive through, being one of the best there is always a line out to the road.. not safe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Tammy Erickson
Pike Street afternoon/evening crew is the best! They are so quick getting my order. Super nice and friendly. It’s always a positive experience. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Rachel Bontrager
Sometimes you’ll get a nice person but not often. Horrible customer service. Lazy. Sandwiches not even warm but was told they’re not suppose to be… bad customer service translates to bad product. Every time I decide to give them another chance I leave disappointed, annoyed and like I did not get my moneys worth.
Rainbow
The morning manager Layla or however you spell her name always has a nasty attitude in the morning and can't make the simplest orders. idk how she became a manager better going to a different dunkin than dealing with someone so unprofessional!
I ordered 2x this week at 530am, and got sausage egg and cheese croissants, hash browns, and large iced coffee. First day my sandwich was so stale, croissant was very crunchy and dried out, ingredients were cold, cheese wasnt even melted, hash browns were cold and very stale. At 530am everything should be fresh. Today i just got croissant, wasnt as stale, but still was, i didnt bother with hash browns, and i asked for light ice bc when they fill whole cup, you get ripped off and only 1/3 of drink, so i always ask for light ice, they still filled it up. Ive been a long time customer, but food is getting worse. Im done, biggby is always hot, they do what i ask, and take their time making things right. Dunkin sucks on pike street goshen. I dont have these problems at other one.
Atmosphere: 3
Food: 1
Service: 3
Please proactively greet your customers when they walk in. 3 employees saw me one said hello and he was retocking food supplies. I left without ordering. I will give them another shot. Maybe just way too busy at the time
Atmosphere: 3
Food: 5
Service: 3
Stopped at 1130 am and they were out of pretty much all donuts?, I ordered 1 dozen and I got half of dozen of whatever?, and they are so rude, they didn't acknowledge my car at the window, they gave the back to the window, brought my order( half)gave it to me and then charged me after i had it all in my car, I'm not asking a free charity work, I'm paying for your services, at least be nice.
Such kind staff:) Afternoon/Evening shift girls are literal rays of sunshine!
For me personally Dunkin' Donuts has the most amazing cup of coffee and the Employees are amazing too.
Atmosphere: 5
Food: 5
Service: 5
Love this DD because of Jessica! She is phenomenal! Her Service is above and beyond! Love her and her fabulous personality ❤️
Service: 5
Staff is rude and not willing to make customers happy. I have been going to Dunkin’ Donuts my whole life all over the United States and this is the first time I’ve ever walked out of one. I will never return to that store again. The only reason I gave it one star is because I can’t give it zero stars. I can always help the store manager actually does something about this because with those kind of attitudes you’ll definitely lose business.
Atmosphere: 1
Food: 4
Service: 1
Donuts good, coffee ok.
Atmosphere: 5
Food: 5
Service: 5
I always go here and it’s been nothing but great with awesome staff who are kind. My cousins and I came at 6 am wednesday morning to get coffee and bagels. Whoever was taking our order was so beyond rude. She messed up our coffee order pretty badly. She forgot a bagel and continued to charge us extra for that. Even though we showed her the receipt! And the coffee was just kind of gross too.
Atmosphere: 1
Food: 1
Service: 1
Amy, Jessica, and Brianna were so amazing. We came in 30 minutes prior to closing on 11/23 and they greeted us with warm smiles and great attitudes! Amazing ladies! Thank you so much! We love you guys! ❤️❤️❤️
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This dunkin has always been my favorite! Jessica in the evening makes amazing coffee and always has a good attitude. Marcus is also always in a cheerful mood. Definitely recommend this dunkin. Just wish there was a better drive through, being one of the best there is always a line out to the road.. not safe
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Pike Street afternoon/evening crew is the best! They are so quick getting my order. Super nice and friendly. It’s always a positive experience. Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Sometimes you’ll get a nice person but not often. Horrible customer service. Lazy. Sandwiches not even warm but was told they’re not suppose to be… bad customer service translates to bad product. Every time I decide to give them another chance I leave disappointed, annoyed and like I did not get my moneys worth.
The morning manager Layla or however you spell her name always has a nasty attitude in the morning and can't make the simplest orders. idk how she became a manager better going to a different dunkin than dealing with someone so unprofessional!
Atmosphere: 1
Food: 1
Service: 1
i got food poisoning from their bagels
Food: 1
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