I ordered a sandwich and when I got it it was cold and had sauce smeared from the top of the wrapper all the way around the bun making it a mess and when I asked for a refund Abigail the manager said she couldn't give me my money back why would I want a sandwich remade when it wasn't even cooked the first time? I'll be contacting the owner here soon about this incident
Atmosphere: 1
Food: 1
Service: 1
Dave brown
They never have what you order always out of Xtra crispy chicken
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
Terry's Gaming Zone
I'm still mad when I think about it. I took my wife there at 7pm. I ordered my food which was a large popcorn chicken,large potato and gravy,biscuit and a large coke. Kid was quick to hand me a medium cup. We waited 20 minutes while drive thru was getting there's fast. I had my wife go ask about our order. They said they haven't touched it yet. I was pissed. They all seemed high or something. Wife called corporate,but I didn't return call and I should of. I was owed my money back or free food. The punk manager said they don't do refunds on food. That's when my wife called corporate. They all should of been fired. I thought Crawfordsville Indiana KFC was bad. Two peas in a pod. Lafayette KFC is great and will always go there. The incident at the Green Castle location was in the fall I believe, maybe august.
Atmosphere: 1
Food: 1
Service: 1
Lizzie LeBrun
I'm impressed, this location really stepped up! It looks cleaner, they are nicer there, and the food was so much better than what it usually is!
Chicken was a 15 min wait. Ok can't rush perfection. So we pulled forward and waited. After 20 min 5 cars behind us were served immediately. After 30 min I went inside to use the restroom 5 more cars were served while my wife waited for me to return. She went inside and they had totally forgotten to prepare our order. It took 45 min to get a family meal. A tip to management make sure the people who order first are served first. If you can't handle having people pull forward because you forget the exist don't allow staff to do it. Getting forgotten because chicken wasn't ready has happened twice. Both times about the same story needing to go to the bathroom and wondering where my food as while my wife waits patiently in a cold car because we can't afford to ideal the truck for nearly an hour for a simple bucket of chicken
Atmosphere: 1
Food: 3
Service: 1
Donna Nelson
WE WERE TOTALLY IGNORED FOR 5 MINUTES, UNTIL WE LEFT!IF THIS ONE GOES OUT OF BUSINESS, WE KNOW WHY!!NO ONE RLSE WAS THERE EITHER!!
Service: 1
Russ Cross
A great chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Gmet Greencastle
Out of Cole slaw for a week? Then no Mt dew, no BBQ, no..... ? Strips were good && tators at least.
Atmosphere: 5
Food: 5
Service: 5
Kelly FosterCash
Quick, friendly, food was hot and perfect. Great way to end the evening, after grocery shopping. Less to do❤️
The manager tries, but the staff are absolutley rude. The young lady in the drive thru is nothing but mean and would rather be on her phone than to check if the food is in the bag. Needless to say, not only will my family never be eating here again, but our extended family and inlaws have all sworn off this location. Disgusting and rude staff, almost half as disgusting as the food.Kid-friendliness: This is not a kid friendly establishment. The cashier was extremely rude and my 4 year old had even said she should be more nice. The staff speak loudly and are quite vulgar. Do not bring your children here.
Atmosphere: 1
Food: 1
Service: 1
Brad Thacker
9/27 At 8 p.m they have all the outside lights off and the menu off. So they look closed and they have been doing this every night. They also almost never have a chicken pot pie. I've tried getting one the last three days.
Atmosphere: 1
Food: 3
Service: 1
ron cupp
We used to buy the family bucket of dark meat but haven't been back to the greencastle store since July. I was told twice that you can no longerget all dark bucket . So now when wife and family wants chicken for dinner I order it from KFC when I'm leaving Indianapolis. Unfortunately the wife has to warm it up when I get home but at least KFC take care of their customers IN INDY. Pretty sad that a place can't have dark meat at 3:00 in the afternoon. Just wondering if that's y the one in Cloverdale closed or did it close for being dirty. At any rate it seems that Putnam county has the worse restaurant mangers in the state, lol. All these brand name companies, Long John Slivers, Burger King, Hardees, Wendy's closed down. I guess restaurants are now only in business for only the management and not serving the people. Well seems like just a matter of time before KFC closing down in Greencastle.
Delbert Jarvis
The KFC was neat and clean with some really nice historical wall decorations. Our group sat at a large round table in the dining area. The staff was courteous and efficient and made personal alterations to our orders. Overall it was a pleasant experience and one can't beat the Colonel's chicken. We whole heartedly recommend it.
I ordered a sandwich and when I got it it was cold and had sauce smeared from the top of the wrapper all the way around the bun making it a mess and when I asked for a refund Abigail the manager said she couldn't give me my money back why would I want a sandwich remade when it wasn't even cooked the first time? I'll be contacting the owner here soon about this incident
Atmosphere: 1
Food: 1
Service: 1
They never have what you order always out of Xtra crispy chicken
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Chicken
I'm still mad when I think about it. I took my wife there at 7pm. I ordered my food which was a large popcorn chicken,large potato and gravy,biscuit and a large coke. Kid was quick to hand me a medium cup. We waited 20 minutes while drive thru was getting there's fast. I had my wife go ask about our order. They said they haven't touched it yet. I was pissed. They all seemed high or something. Wife called corporate,but I didn't return call and I should of. I was owed my money back or free food. The punk manager said they don't do refunds on food. That's when my wife called corporate. They all should of been fired. I thought Crawfordsville Indiana KFC was bad. Two peas in a pod. Lafayette KFC is great and will always go there. The incident at the Green Castle location was in the fall I believe, maybe august.
Atmosphere: 1
Food: 1
Service: 1
I'm impressed, this location really stepped up! It looks cleaner, they are nicer there, and the food was so much better than what it usually is!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Box, Sandwich, Chicken Sandwich
Chicken was a 15 min wait. Ok can't rush perfection. So we pulled forward and waited. After 20 min 5 cars behind us were served immediately. After 30 min I went inside to use the restroom 5 more cars were served while my wife waited for me to return. She went inside and they had totally forgotten to prepare our order. It took 45 min to get a family meal. A tip to management make sure the people who order first are served first. If you can't handle having people pull forward because you forget the exist don't allow staff to do it. Getting forgotten because chicken wasn't ready has happened twice. Both times about the same story needing to go to the bathroom and wondering where my food as while my wife waits patiently in a cold car because we can't afford to ideal the truck for nearly an hour for a simple bucket of chicken
Atmosphere: 1
Food: 3
Service: 1
WE WERE TOTALLY IGNORED FOR 5 MINUTES, UNTIL WE LEFT!IF THIS ONE GOES OUT OF BUSINESS, WE KNOW WHY!!NO ONE RLSE WAS THERE EITHER!!
Service: 1
A great chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich
Out of Cole slaw for a week? Then no Mt dew, no BBQ, no..... ? Strips were good && tators at least.
Atmosphere: 5
Food: 5
Service: 5
Quick, friendly, food was hot and perfect. Great way to end the evening, after grocery shopping. Less to do❤️
Atmosphere: 5
Food: 5
Service: 5
Great chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Restaurantji Recommends
The manager tries, but the staff are absolutley rude. The young lady in the drive thru is nothing but mean and would rather be on her phone than to check if the food is in the bag. Needless to say, not only will my family never be eating here again, but our extended family and inlaws have all sworn off this location. Disgusting and rude staff, almost half as disgusting as the food.Kid-friendliness: This is not a kid friendly establishment. The cashier was extremely rude and my 4 year old had even said she should be more nice. The staff speak loudly and are quite vulgar. Do not bring your children here.
Atmosphere: 1
Food: 1
Service: 1
9/27 At 8 p.m they have all the outside lights off and the menu off. So they look closed and they have been doing this every night. They also almost never have a chicken pot pie. I've tried getting one the last three days.
Atmosphere: 1
Food: 3
Service: 1
We used to buy the family bucket of dark meat but haven't been back to the greencastle store since July. I was told twice that you can no longerget all dark bucket . So now when wife and family wants chicken for dinner I order it from KFC when I'm leaving Indianapolis. Unfortunately the wife has to warm it up when I get home but at least KFC take care of their customers IN INDY. Pretty sad that a place can't have dark meat at 3:00 in the afternoon. Just wondering if that's y the one in Cloverdale closed or did it close for being dirty. At any rate it seems that Putnam county has the worse restaurant mangers in the state, lol. All these brand name companies, Long John Slivers, Burger King, Hardees, Wendy's closed down. I guess restaurants are now only in business for only the management and not serving the people. Well seems like just a matter of time before KFC closing down in Greencastle.
The KFC was neat and clean with some really nice historical wall decorations. Our group sat at a large round table in the dining area. The staff was courteous and efficient and made personal alterations to our orders. Overall it was a pleasant experience and one can't beat the Colonel's chicken. We whole heartedly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Box, Chicken Sandwich
It is hit and miss in the afternoons. I've had great food and bad food. I was also given food poisoning once.