The store location is 7306 Calumet Ave. Hammond,IN. 46324. I made the cake order on 3/6/25. Order number 3115361 For pralines N Cream white cake $29.99. I tried contacting the store to make sure the order was received. The phone number is disconnected. After work, I went to the location and spoke to a young lady there. I wanted to know if the cake would be ready and if it could be earlier in the day 3/8/25. She stated that she would text the cake maker and ask her. I suggested leaving my information. She was more focused on the conversation that she was having with the individual in the store with her at the time (12:15 am). I arrived at the shop to get the cake late this afternoon and they weren't able to find one. They stated to allow them to reach out to their cake maker. She explained to them that she was never told about the cake order. They asked if I could come back tomorrow since she works tomorrow. I explained I needed the cake for today since tomorrow was my birthday. The young man who started out assisting me got on the phone with the store manager. He then started saying I don't know what she wants a cake or her money back. It was the most unprofessional engagement that I have ever experienced. He handed the phone over to someone else. The young lady said that the manager told her to tell me to come back tomorrow between 5am-1pm to get a refund. This will now make it my third time traveling to this location, If the business had a contact number then this could have been alleviated by me calling and varying the order and it being ready for today. I'm appalled at the service that I received. At this point, I just wanted a refund because that ruined my birthday and left me scrambling for a cake. The workers didn't seem to be concerned about the inconvenience either.
Bryant Cooley
i grow up shop
Crystal Ward
I ordered a 2 scoop Sundae, mint chocolate and chocolate and I hardly got nothing at all, this use to be my favorite place to get my Sundae but this is terrible, never will I return
Atmosphere: 5
Food: 1
Service: 5
Crystal W
I ordered a 2 scoop Sundae, mint chocolate and chocolate and I hardly got nothing at all, this use to be my favorite place to get my Sundae but this is terrible, never will I return
Atmosphere: 5
Food: 1
Service: 5
David
Plastic on my food
Food: 1
Service: 1
Philip Robinson
Good ice cream
Atmosphere: 5
Food: 5
Service: 5
Krissy J Media
How do you have an attitude serving ice cream? The young lady with the obnoxious face piercing needs to find a new line of work. Not only is she unbecoming but she was very rude to my DoorDash customer.
Atmosphere: 1
Service: 1
Dilyleah Harper
This is the worst location you can go to , do yourself a favor and don’t they messed every single order i have ever had
Atmosphere: 1
Food: 1
Service: 1
Josephine Stepney
There are so many different types of sweet and savory treats to try that going twice in one day won't be enough. Usually busy and always delicious!
Timicker Brown
Displeased that I ordered from here through door dash, received the wrong item, didn't receive a phone call to say they didn't have it so they sent me whatever. Then told me when I called they didn't have it and it was NOTHING they can do. Didn't offer to ask me to bring it back, was it anything else I would want NOTHING. Just RUDE SERVICE. NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT
I got some ice cream last night and paid $8 and something and they ain’t even fill my ice cream up it’s so much room in if I push it down it will be halfway fill I am so mad
Sky Lady Bishop Richardson
they have definitely gotten better.. better service.. better at making coffee.. enjoyable. kids always love the ice cream ?
Topeka Brown
Displeased that I ordered from here through door dash, received the wrong item, didn't receive a phone call to say they didn't have it so they sent me whatever. Then told me when I called they didn't have it and it was NOTHING they can do. Didn't offer to ask me to bring it back, was it anything else I would want NOTHING. Just RUDE SERVICE. NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT
HaroldM_Patriot Achiever
Bathroom was horrible and so was service. Don't stop here!
Fluffy McFluff
Stopped by for some ice cream. Employees were very friendly and helpful.
The store location is 7306 Calumet Ave. Hammond,IN. 46324. I made the cake order on 3/6/25. Order number 3115361 For pralines N Cream white cake $29.99. I tried contacting the store to make sure the order was received. The phone number is disconnected. After work, I went to the location and spoke to a young lady there. I wanted to know if the cake would be ready and if it could be earlier in the day 3/8/25. She stated that she would text the cake maker and ask her. I suggested leaving my information. She was more focused on the conversation that she was having with the individual in the store with her at the time (12:15 am). I arrived at the shop to get the cake late this afternoon and they weren't able to find one. They stated to allow them to reach out to their cake maker. She explained to them that she was never told about the cake order. They asked if I could come back tomorrow since she works tomorrow. I explained I needed the cake for today since tomorrow was my birthday. The young man who started out assisting me got on the phone with the store manager. He then started saying I don't know what she wants a cake or her money back. It was the most unprofessional engagement that I have ever experienced. He handed the phone over to someone else. The young lady said that the manager told her to tell me to come back tomorrow between 5am-1pm to get a refund. This will now make it my third time traveling to this location, If the business had a contact number then this could have been alleviated by me calling and varying the order and it being ready for today. I'm appalled at the service that I received. At this point, I just wanted a refund because that ruined my birthday and left me scrambling for a cake. The workers didn't seem to be concerned about the inconvenience either.
i grow up shop
I ordered a 2 scoop Sundae, mint chocolate and chocolate and I hardly got nothing at all, this use to be my favorite place to get my Sundae but this is terrible, never will I return
Atmosphere: 5
Food: 1
Service: 5
I ordered a 2 scoop Sundae, mint chocolate and chocolate and I hardly got nothing at all, this use to be my favorite place to get my Sundae but this is terrible, never will I return
Atmosphere: 5
Food: 1
Service: 5
Plastic on my food
Food: 1
Service: 1
Good ice cream
Atmosphere: 5
Food: 5
Service: 5
How do you have an attitude serving ice cream? The young lady with the obnoxious face piercing needs to find a new line of work. Not only is she unbecoming but she was very rude to my DoorDash customer.
Atmosphere: 1
Service: 1
This is the worst location you can go to , do yourself a favor and don’t they messed every single order i have ever had
Atmosphere: 1
Food: 1
Service: 1
There are so many different types of sweet and savory treats to try that going twice in one day won't be enough. Usually busy and always delicious!
Displeased that I ordered from here through door dash, received the wrong item, didn't receive a phone call to say they didn't have it so they sent me whatever. Then told me when I called they didn't have it and it was NOTHING they can do. Didn't offer to ask me to bring it back, was it anything else I would want NOTHING. Just RUDE SERVICE. NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT
Restaurantji Recommends
I got some ice cream last night and paid $8 and something and they ain’t even fill my ice cream up it’s so much room in if I push it down it will be halfway fill I am so mad
they have definitely gotten better.. better service.. better at making coffee.. enjoyable. kids always love the ice cream ?
Displeased that I ordered from here through door dash, received the wrong item, didn't receive a phone call to say they didn't have it so they sent me whatever. Then told me when I called they didn't have it and it was NOTHING they can do. Didn't offer to ask me to bring it back, was it anything else I would want NOTHING. Just RUDE SERVICE. NEVER AGAIN WILL I PATRONIZE THIS ESTABLISHMENT
Bathroom was horrible and so was service. Don't stop here!
Stopped by for some ice cream. Employees were very friendly and helpful.
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