I love this chain, and this particular location, but next time I see they’re busy I’ll probably go somewhere else, 30 minutes for a cold sandwich is crazy 😵💫
Staff here is great too, I just think they needed an extra person today
judie clopton
Great customer service
Kyle Lemm
The website sucks when trying to redeem things but the crew working today 5/24 1:30pm saved my experience for sure.. awesome people I appreciate it
Rissa M
Ordered a hot bobbie. Didn't have cranberry sauce on it, so it tasted dry. It's usually very good so I was disappointed
Christian Medley
Asked for an Italian with bacon like advertised on the front restaurant window and the cashier acted as if she never seen nor heard of it and visibly had an attitude. So I paid for extra bacon. She forgot to put it on then went back and put a few strips on the top of the sandwich as if she didn’t care tried to get the sandwich made fast as possible. I would’ve preferred the bacon to go on the meat. Sandwich was okay but next time wouldn’t even ask for bacon at all. The place is overpriced compared to the service.
Atmosphere: 1
Food: 2
Service: 1
Antonyo Gipson
I ordered a Philly cheesesteak and received a cold Ham Sandwich and when I went back to the restaurant for the right Sandwich it was Nasty and
I usually get the waygu cheese steak and recently learned that to get the overly salty sandwich to taste better I now ask for no mushrooms and it betters my sandwich experience from here. The sandwich is still a bit to salt even with the mushrooms off but the bread makes up for it. It might be me but it also seems like their shorting the meat from the last few times I've been there. I'll try it again to conform my suspicions and make a final ruling on this Capriotti"s.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cheesesteak, American Wagyu
Chausse Manning
I had 2 hot Italians there was literally no meat on our sandwiches, totally different from the one off of lake street.
I'm revising this original review from great to awful, not the first time they goofed up and order. I ordered using GrubHub. We ordered two sandwiches with a full salad. They left off one sandwich that was supposed to be for dinner so somebody didn't eat.. they've become inconsistent. Their sandwiches are sloppy and they often missing items from salads.
Recommended dishes: Sandwich
Peter Mcenery
Staff is rude. Took over 10 minutes for anyone to acknowledge my picking up an online order which was made late. Sandwiches weren’t even warm.
Atmosphere: 1
Food: 1
Service: 1
Michelle Robinson-ICMG-CCE
The American Wagu Roast Beef melts I your mouth! Definitely worth the trip.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, American Wagyu
Colllwizz879
Sandwich was very good a little busy but all was good.?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Dani Berg
Never been to this sandwich place before. Was quite impressed and wish they had one closer to my home.
Horrible customer service
I love this chain, and this particular location, but next time I see they’re busy I’ll probably go somewhere else, 30 minutes for a cold sandwich is crazy 😵💫
Staff here is great too, I just think they needed an extra person today
Great customer service
The website sucks when trying to redeem things but the crew working today 5/24 1:30pm saved my experience for sure.. awesome people I appreciate it
Ordered a hot bobbie. Didn't have cranberry sauce on it, so it tasted dry. It's usually very good so I was disappointed
Asked for an Italian with bacon like advertised on the front restaurant window and the cashier acted as if she never seen nor heard of it and visibly had an attitude. So I paid for extra bacon. She forgot to put it on then went back and put a few strips on the top of the sandwich as if she didn’t care tried to get the sandwich made fast as possible. I would’ve preferred the bacon to go on the meat. Sandwich was okay but next time wouldn’t even ask for bacon at all. The place is overpriced compared to the service.
Atmosphere: 1
Food: 2
Service: 1
I ordered a Philly cheesesteak and received a cold Ham Sandwich and when I went back to the restaurant for the right Sandwich it was Nasty and
Atmosphere: 5
Food: 5
Service: 5
Great service and really good sandwichs !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Homemade Turkey, Chicken Chipotle Crunch
I usually get the waygu cheese steak and recently learned that to get the overly salty sandwich to taste better I now ask for no mushrooms and it betters my sandwich experience from here. The sandwich is still a bit to salt even with the mushrooms off but the bread makes up for it. It might be me but it also seems like their shorting the meat from the last few times I've been there. I'll try it again to conform my suspicions and make a final ruling on this Capriotti"s.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Cheesesteak, American Wagyu
I had 2 hot Italians there was literally no meat on our sandwiches, totally different from the one off of lake street.
Atmosphere: 5
Food: 1
Service: 2
Restaurantji Recommends
I'm revising this original review from great to awful, not the first time they goofed up and order. I ordered using GrubHub. We ordered two sandwiches with a full salad. They left off one sandwich that was supposed to be for dinner so somebody didn't eat.. they've become inconsistent. Their sandwiches are sloppy and they often missing items from salads.
Recommended dishes: Sandwich
Staff is rude. Took over 10 minutes for anyone to acknowledge my picking up an online order which was made late. Sandwiches weren’t even warm.
Atmosphere: 1
Food: 1
Service: 1
The American Wagu Roast Beef melts I your mouth! Definitely worth the trip.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, American Wagyu
Sandwich was very good a little busy but all was good.?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Never been to this sandwich place before. Was quite impressed and wish they had one closer to my home.
Atmosphere: 4
Food: 5
Service: 4
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