Fat Sam's Philly Steaks
4726 Calumet Ave, Hammond
(219) 931-6400
Recent Reviews
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Ordered a 6 piece wing and they gave me 6 little McDonald’s sized nuggets. The lady was very rude and didn’t talk at all and forgot my drink.
Went at 9pm August 11.
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered from this restaurant since they replaced the Good n Plenty, but the woman who took my order today was rude to both me on the phone and my mother in the drive thru. She got my order wrong (gave me a chicken Philly instead of an Philly cheesesteak) and was so dismissive and disrespectful when I called to resolve the issue, trying to gaslight me about her mistake. Instead of politely saying something like “we don’t do refunds” she started blaming me for her taking the order down wrong, and capped it off with “but if you still want the ranch you can come get it.” That’s just not good business, and I’m most likely not going to return if the service going to be like that now.
Atmosphere: 1
Food: 4
Service: 1
Their Philly chicken sandwich was nasty
Food: 1
Service: 2
Great food, atmosphere & fast service
Atmosphere: 5
Food: 5
Service: 5
Love the food the ppl and the price. So many options
Had a Philly cheesesteak and it tasted burnt. I paid $12.29 for a Philly cheesesteak with cheese onions and green peppers. Prices are high food is terrible if you’re gonna have Philly steak in the title of your restaurant it better be a good one. This one is not.
Atmosphere: 2
Food: 1
Service: 2
had me on hold for 9 minutes. I finally drove there still on hold. they got back on the phone when I was parking. I told them I was coming into order since they had me on hold for so long. the girl walks up and I ask why I was on hold so long and she tells me how busy they are. I point out they had 2 people sitting in the place. Then she points out they have a drive thru (no cars but ok). I placed my order and now she's having an attitude. yeah I walked out.
Two customers nobody in the drive-thru and had me on the phone for 9 minutes that I drove there and then came up to the register with an attitude towards me like I was the one wrong
Service: 1
I went in to order a Philly cheesesteak. The worker started preparing my food with no gloves. She didn’t wash her hands prior either. She handled the meat and grabbed the veggies right after with no regards for cross-contamination. When I requested for a refund, she passive aggressively told the other workers that I didn’t want my food because she didn’t have gloves on.
i've only had the philly cheesesteak, but every time it is amazing. Good portions and it tastes incredible. I try to come here at least once a month. The only input I have would be to clean the tables and floors more often, sometimes they're a bit sticky.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The food is great and the service is 2nd to none. Doris, Christina and Stacy make this place feel like home. Doris is always professional and remembers my exact order. I love coming in here on a Sunday and get some laughs in with Christina and Stacy.
Atmosphere: 5
Food: 5
Service: 5
My friend works here! It is delicious and her customer service is immaculate.
Atmosphere: 5
Food: 5
Service: 5
Food is grate costumer service is fantastic over all this place is very much good definitely recommend no complaints go try them out
Atmosphere: 5
Food: 5
Service: 5
The food here is very good and hits the spot
Atmosphere: 5
Food: 5
Service: 5
Very bad management team. I had call to put an order in over the phone and the told me to come and go thru drive thru cause lobby was closed. Got there ppl were in their sitting and then told me he didn’t won’t to drop the chicken and they closed at 10. Very bad for business and guess they didn’t won’t the money.
Service: 1
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