Completely butchered the order to the point that I'm concerned the employees might not know how to read. Ordered: 2 beef n cheddars, one without red ranch Mac n cheese bites Curly fries 2 cheese sauces Root beer Arby's sauce
Received: 2 ham n' cheese, both with red ranch sauce. The cheese was a slice instead of cheddar sauce, also had French fried onions. Lukewarm Mac n cheese bites and curly fries - both lukewarm and clearly sat for some length of time 2 cheese sauces - lukewarm Root beer No Arby's sauce
This is a gross mishap by employees that simply take no pride in their work and a company that doesn't care about their customers. You would honestly have to try hard to mess this order up as bad as it was. I wouldn't have fed the food that was delivered to us to a pet, let alone a human. It is unsafe to serve food, particularly meat, that has been sitting for hours and this food clearly was sitting for an extended period of time based not only on the temperature, but on freshness/quality, or lack thereof. Not only was the order completely incorrect, it had quite obviously been sitting for some length of time. In an era in which inflation is at a high, consumers pay the price of increased costs for decreased quality and service. This Arby's should be ashamed of even putting this meal in a bag.
Atmosphere: 1
Food: 1
Service: 1
Magnificent Smith
Believe me.. this is the 1st arby's location we ate last 10yrs ago.. with that experience, we never forget.. since its our first time.. the server doesnt mind to recommend or introduce us their menu... or recommend us on their best seller item menu... after our first time of disappointment, we stop eating at arby's for a while.. not until a friend invited us to go and eat at arbys thats the time we appreciate the uniqueness of their taste.. hope this place change to better , not to let their customers down especially the first timers.. !
Make sure you check your order. They always mess up at this one.
Service: 1
Kristen Reckert
This is the best Arby's location I've been to in Indiana.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Vanessa Bush
It was horrible, there was no customer service, it was terrible. The fries was cold
Atmosphere: 1
Food: 1
Service: 1
Nicole Cole
First of all they close at ten I pulled up at 9;26pm after driving from the one on Lafayette rd because there system is down only to get and to be barked at by a nasty supervisor with a nasty a attitude telling me they closed being rude while taking my order only not to even put everything I ordered on there then goes on to tell me they don’t have anything to drink then didn’t want to make shake this was by far the worst laziest experience I’ve ever had yall need to do better oh Indianapolis location on 56th Georgetown TERRIBLE!!!
Luca De Gregorio
The roast beef is not what I expected, what you see in the commercials, is far away of what they're offering, really sorry
No traffic but cold fries.... was told 20 minutes for prepare hot fries... smh
Atmosphere: 1
Food: 1
Service: 3
Charlotte T
Fast hot food, correct order, vintage looking inside ??
Atmosphere: 5
Food: 5
Service: 5
Lindsey Witcher
Worst service ever. Ordered and paid for a large meal in the drive thru. Was handed a medium drink at the window. Told the employee that it was supposed to be large. Was given an eye roll and attitude. Then asked for horsey sauce and was handed one sauce when asked for another the employee began to mumble and again roll her eyes and give attitude. They were not busy during this time. When I got back to my office, the fries were also a medium. So I paid the up charge, did not receive what I paid for and was greeted with horrible attitude. Arbys is my favorite and this location is right by my office, but I will not be back. Definitely not worth the hassle
Service: 1
Dominique F (niq)
9pm Saturday night . I sat at the drive-thru nobody answered knocked on the window some young girl is sitting at the counter on her cell phone another little boy in the waiting room with a hood up chilling apparently they don't want to make the company any money. Just go ahead and close the restaurant after 8:00 because apparently work ethics are gone after that time
Service: 1
Jessica “BookAddict” Skinner
I arrived at the restaurant during a heavy downpour and had trouble seeing while driving. Despite the restaurant being empty, it was spotless and the staff was extremely friendly. They not only guided me through the menu, but also made fresh and specially ordered food for my son. As we were leaving, they even wished us a good day, which made us feel very welcome and cared for. I would definitely go back to this restaurant if I am ever in the Georgetown Road area again.
Fast service, friendly staff, hot and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef Cheese Slider
I love Arby's... rarely have I had bad service at any location. Likewise, I don't think I've ever been disappointed with the food either.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Curly Fries, Roast Beef
Completely butchered the order to the point that I'm concerned the employees might not know how to read.
Ordered:
2 beef n cheddars, one without red ranch
Mac n cheese bites
Curly fries
2 cheese sauces
Root beer
Arby's sauce
Received:
2 ham n' cheese, both with red ranch sauce. The cheese was a slice instead of cheddar sauce, also had French fried onions. Lukewarm
Mac n cheese bites and curly fries - both lukewarm and clearly sat for some length of time
2 cheese sauces - lukewarm
Root beer
No Arby's sauce
This is a gross mishap by employees that simply take no pride in their work and a company that doesn't care about their customers. You would honestly have to try hard to mess this order up as bad as it was. I wouldn't have fed the food that was delivered to us to a pet, let alone a human. It is unsafe to serve food, particularly meat, that has been sitting for hours and this food clearly was sitting for an extended period of time based not only on the temperature, but on freshness/quality, or lack thereof. Not only was the order completely incorrect, it had quite obviously been sitting for some length of time. In an era in which inflation is at a high, consumers pay the price of increased costs for decreased quality and service. This Arby's should be ashamed of even putting this meal in a bag.
Atmosphere: 1
Food: 1
Service: 1
Believe me.. this is the 1st arby's location we ate last 10yrs ago.. with that experience, we never forget.. since its our first time.. the server doesnt mind to recommend or introduce us their menu... or recommend us on their best seller item menu... after our first time of disappointment, we stop eating at arby's for a while.. not until a friend invited us to go and eat at arbys thats the time we appreciate the uniqueness of their taste.. hope this place change to better , not to let their customers down especially the first timers.. !
Atmosphere: 1
Food: 1
Service: 1
Food was good and service was fast
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef, Smokehouse Brisket
Make sure you check your order. They always mess up at this one.
Service: 1
This is the best Arby's location I've been to in Indiana.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
It was horrible, there was no customer service, it was terrible. The fries was cold
Atmosphere: 1
Food: 1
Service: 1
First of all they close at ten I pulled up at 9;26pm after driving from the one on Lafayette rd because there system is down only to get and to be barked at by a nasty supervisor with a nasty a attitude telling me they closed being rude while taking my order only not to even put everything I ordered on there then goes on to tell me they don’t have anything to drink then didn’t want to make shake this was by far the worst laziest experience I’ve ever had yall need to do better oh Indianapolis location on 56th Georgetown TERRIBLE!!!
The roast beef is not what I expected, what you see in the commercials, is far away of what they're offering, really sorry
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
No traffic but cold fries.... was told 20 minutes for prepare hot fries... smh
Atmosphere: 1
Food: 1
Service: 3
Fast hot food, correct order, vintage looking inside ??
Atmosphere: 5
Food: 5
Service: 5
Worst service ever. Ordered and paid for a large meal in the drive thru. Was handed a medium drink at the window. Told the employee that it was supposed to be large. Was given an eye roll and attitude. Then asked for horsey sauce and was handed one sauce when asked for another the employee began to mumble and again roll her eyes and give attitude. They were not busy during this time. When I got back to my office, the fries were also a medium. So I paid the up charge, did not receive what I paid for and was greeted with horrible attitude. Arbys is my favorite and this location is right by my office, but I will not be back. Definitely not worth the hassle
Service: 1
9pm Saturday night . I sat at the drive-thru nobody answered knocked on the window some young girl is sitting at the counter on her cell phone another little boy in the waiting room with a hood up chilling apparently they don't want to make the company any money. Just go ahead and close the restaurant after 8:00 because apparently work ethics are gone after that time
Service: 1
I arrived at the restaurant during a heavy downpour and had trouble seeing while driving. Despite the restaurant being empty, it was spotless and the staff was extremely friendly. They not only guided me through the menu, but also made fresh and specially ordered food for my son. As we were leaving, they even wished us a good day, which made us feel very welcome and cared for. I would definitely go back to this restaurant if I am ever in the Georgetown Road area again.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Crinkle Fries Small
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