Arby's

2079 Shadeland Ave, Indianapolis
(317) 357-6595

Recent Reviews

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Amanda Tharp

Trash staff trash food

Tina Muse

5 piece steak nuggets was juicy and tender. They have a great taste.

Atmosphere: 5

Food: 5

Service: 5

Dawn Miller

Amazing food service everytime employees very nice helpful. i will continue to come eat with y'all keep up good the work y'all!!

Debora Michael

I have great food and great service

Atmosphere: 5

Food: 5

Service: 5

Robert Montano

This poor staff. It's a Thursday night and they are slammed and there are only three people working here tonight?? Y'all should staff more people, like a singular extra person would have the service here through the roof. The manager, I didn't get his name, but he was exceptionally polite despite the numerous incredibly rude CUSTOMERS in the lobby. The worst behaved people in the place were the people on the same side of the counter as me. If you ever see a business absolutely slammed and you have the audacity to get rude with the employees, take a step back and think for just a second.

Atmosphere: 3

Food: 4

Service: 3

Molly Watkins

Cold food workers wasn't sure what they're doing and only focusing on drive through long wait for people at the counter and long wait for online order

Atmosphere: 1

Food: 1

Service: 1

Consetta Lobb

Food was amazing Customer service was the best. Thanks Jay.

Atmosphere: 5

Food: 5

Service: 5

Kimberly D. Grant

Ordered a Reuben combo, $13 and some change was the total.
Sandwich barely had any corned beef on it and it was not warm at all. Prices are getting higher but food quality is non existent anymore.

Matthew Sutton

Love it

Brian Harrington

Homeless people fighting in restaurant

Prik 30

Ordered through DoorDash and waited 46 minutes past original delivery time. I was missing my son's fries and my wife's fries were frozen together. They don't even check or cook the food in this location. The worst part is that this isn't the first complaint of this after reading the reviews.

Atmosphere: 1

Food: 1

Service: 1

Herman Wilkerson

The manager was excellent there thesteak it's not that good

Atmosphere: 5

Food: 4

Service: 5

Sweet Sinay's Reviews

First of all, the food was really good here. My mom and I don't always agree about taste but we sure did this time. She had a bacon chicken Swiss and I had a turkey bacon sandwich. Great bread, great meats, nice side of curly fries. To be nitpicky, we ordered to eat in, and they gave it in a carryout format, but no harm no foul.

The staff was friendly and contrasted nicely with the staff at nearby Burger King and up the road 16th and Shadeland Wendy's. They were almost on par, in terms of politeness, with Starbucks and Culver's, the gold standard of franchise wait service.

On the other hand, the newly renovated dining area was dirty, some tables were very wobbly, and the floor was sticky. Not too impressive for a recently remodeled establishment.

Bigger issue still, the prices are quite high here. We had a coupon for a free sandwich and still ended up paying $13+ for one sandwich meal combo. That struck as a bit exorbitant. Especially with much cheaper Burger King next door and imminently reasonably priced Subway just across the street.

Bottom line: Great food, great service, dirty dining room, exorbitant prices

Pro Tip
Be forewarned that entering from southbound Shadeland or westbound 21st Street is challenging due to concrete medians. Not impossible, but certainly not easy, either.

Atmosphere: 2

Food: 4

Service: 4

Joy May

Got the new steak sandwich. Did NOT look like the picture. Taste like a hamburger helper sandwich! Wouldn't recommend

Atmosphere: 3

Food: 1

Service: 5

Courtney G

I ordered my food at 7:40 and it said it was ready at 7:47 when I showed up at 7:52 it still wasn’t ready. The receipt was still sitting in the printer, the drive through girl came over and asked how she could help me and I told her I was waiting for my order. She grabbed the paper and put it on the little clip thing in the counter and went back to drive. Then I waited..for a while. Finally a girl walked up and just looked at me, I finally told her that the other girl put my order paper on the counter and she just walked away. Then a guy walked in and stood infront of the order screen and completely ignored me. Finally around 8:00 the cook who I believe name is Georgia came up and asked how she could help me. I told her about my order and she went to go bag it. She started making new sandwiches as the guy tried to bag old ones that were cold in the bag to give to me and she stopped him. He then put up a fight with her about giving me the sandwich’s and she told him no they are cold and through them away. She offered me a pie for my wait in which I asked for a soda and was given it. I finally left at 8:06. This whole time no other customers came in. In total there was 5 workers and only 2 actually doing anything. I could tell who the manager was due to her walking around putting on gloves like she was doing something but over all she never did a thing the whole time I was in there. Sandwich’s were good but the fries were cold. Horrible experience. The one workers Georgia was very helpful and nice.

Atmosphere: 1

Food: 3

Service: 1

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