Arby's

5915 Madison Ave, Indianapolis
(317) 784-2729

Recent Reviews

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sara !

the young lady working drive through with the colorful hair was AMAZING! she was so patient and kind…we need more people like her working in the service industry!!

Food: 4

Service: 5

Garrett

The guy at the drive thru I dont think even took my order down at all. I said what I wanted, he said come to the first window and I got only 1 of the 3 items I ordered. It's not hard to push buttons. I was in a rush so I wasn't able to go back. Ridiculous. Don't go here.

Brady Rich

Employees were not friendly they messed up my order and didn’t give me part of my order that was paid for and waited 15 minutes before anyone helped me at the front counter

Shulaine Martin

Cold food

Atmosphere: 4

Food: 2

Service: 3

Lenell Cheek

Went thru Drive thru to use a coupon for a 3 piece Chicken tenders and curly fries snack pack for $3.99 wasn't even worth a $1. The fries were cold and so hard you couldn't chew them and the chicken was anything but tender! At least they were warm but they were at least 50% hard crunchy breading and the meat inside was over cooked. I had to remove the breading to be able to chew it. Very disappointed. The best part of the snack was a package of Horsey Sauce. Not to mention I had to shout my order 2 to 3 times in order for the employee to hear my order. I won't be going back anytime soon.

Food: 1

Service: 2

Daniel Brown

Very good Italian sub

Atmosphere: 5

Food: 5

Service: 5

Heather Hollcraft

Stopped in for a late lunch while out running errands. The restaurant was super clean, the staff was so nice, and the food was hot and delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Potato Cakes, Roast Beef, Curly Fries

Chad Terrell

Three times I’ve been here all three times my order was wrong and food was not fresh at all

Lyndsay Lightcap

My mom and I only go here to get the cheese and beef or double Rubens, fries, abd a cookie. Even when we go all out for two doubles with fries and cookie its at 30 max price. The service is really good n the quality of the food is always fresh and delicious.

Atmosphere: 3

Food: 5

Service: 5

J Russell

Decent food horrible service

Atmosphere: 3

Food: 3

Service: 2

D S

Got cold fried,but they did make it rite.

Atmosphere: 5

Food: 3

Service: 5

Recommended dishes: Curly Fries

Frank Sherman

Placed an order using drive through, one sandwich was supposed to be a beef and cheddar. Also asked for Arby's sauce. In place of the beef and cheddar, received a regular roast beef and no sauce. Simple order, but too much to ask for. Some issue has happened every time during the last three visits. Apparently napkins are no longer presented with drive through orders. I recommend Arby's, but not this one. I'm not sure if it's training or management.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Roast Beef, Curly Fries

Deborah Taylor

My $7.99 smokehouse brisket sandwich was terrible - a Junior Arby’s would’ve been bigger than this, and it was on the wrong bread
So disappointing and I’m mad at myself that I did not look at it before I left the store
ALWAYS LOOK AT YOUR FOOD BEFORE YOU LEAVE THE STORE!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Ketchup Packet

Alicia Shotts

If this were the first time I had a bad experience here I wouldn’t say a word because sometimes, things happen. However, this place is going downhill quickly. Last time they forgot part of our order which we realized before leaving so it was corrected. This time though it was a simple order, a double roast beef add cheddar sauce & a medium curly fry. What I got was crinkle fries that are insanely old & cold, a roast beef, with a spot of cheddar sauce and then Arby’s sauce on it as well. I didn’t want a beef and cheddar but if it’s going to that at least put it on the beef and cheddar bun. This would have been enough on its own but then the fact that my being there definitely seemed like an inconvenience to the drive thru girl from the moment I pulled up and I hear “go ahead with your order and then she had to stop leaning on the counter to take my payment and again to give me my food. I don’t think that we will return. It’s close to home and Arby’s is one of my favorites but this just isn’t worth a dollar let alone the almost 12 that I paid for trash food and trash service.

Food: 1

Service: 1

Amanda Caldwell

The SLOWEST place ever. You are fast food not slow food. Then they hand you your food and its barely even warm. Get it together. People want there meals

Atmosphere: 3

Food: 3

Service: 1

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